Hi
My Customer Id is:56134243.
Account No:5581476
Recently i have exchanged my SD Box with the No:[protected] to HD Box no:[protected].
However instead of Exchange mode, the Technician has installed the new HD box in New connection mode.The Old STB is also taken back by the Technician as this was an exchange.Hence under my Customer Id Now i have 3 Active connections and the money being deducted every month for the 3 connections.
Actually there are only 2 connections active in my account and i am contacting Customer care twice on daily daily basis to get the issue resolved and get the money for exchange credited to my account.I am getting the same response from customer care representative stating that a request has been forwarded and the issue will be resolved in 24 hours.There has been almost 10 or more requests taken regarding this and i haven't got the resolution for it yet.
As a highlight,on my today's follow up call to customer care,i was asked to email my query to [protected]@d2h.com and then it will be resolved within 12 hours.
Hence i am forwarding an email to the email address mentioned and hope the issue gets resolved.
The key things to be made to resolve the issue are.
1.Update my Account with the correct 2 STB's that are currently active in my house.Credit the exchange offer money 1200 to my account
2.credit the amount deducted till date for the Virtual STB(exchanged,but still shown as active connection) from 22 August 2012 onwards.
I am expecting that the issue gets resolved at the earliest and i get my money back.
I have attached the screenshot from my account page of VideoconD2h which shows 3 products under my account
Regards,
Murali.R
Was this information helpful? | 
During the exchange offer processing, instead of deactivating the exchanged SD Box:[protected], the existing SD box :[protected] is deactivated.
Hence the connection is suspended for the box and i am not able to view the channels.i contacted customer care and got a reply saying i need to wait for 24hours, so that the will audit and see if this is an issue from their side and i was informed to make a follow up call tonight(26-Sep-2012) to check the status.
Again now i have 2 connections active(1 HD box which is from the exchange and the box which is exchanged:[protected])
Kindly activate the existing SD Box : [protected] and deactivate the exchanged SD Box:[protected]