[Resolved]  Videocon D2H — Videocon D2h not installed instead of paying the money.Horrible Service from Videocon D2H.

Address:

Gurgaon, Haryana

Dear Sir,
I ordered Videocon D2h D2H[protected] on 2nd of Sept 2012 at 12.30PM and requested a lot to the custmer care representative Mr.Gaurav Patel to fix it on Sunday.He insisted me to put his name in the online application form so that he will get good money out of it.Also told me that we will make the Connection by sunday evening.Even as a s/w professional i can not make time except saturday and sunday.So even i called 4-5 times yesterday and requested central help line number "[protected]" and Mr.gaurav patel and also from there they told we will fix it today means Sunday,sir do not worry.Finally its not being installed on sunday.Now i have to wait for next 1 week for connection as i will be free in weekends only.

When they can not make a customer happy from very beginning how they can make me happy with their service next 4-5 yrs or 5-10yrs.I am totally unhappy with their service and wants action against customer care people especially Mr.gaurav patel who made wrong promise and creates mental trauma in these 24hrs.Below is the order details,


ORDER DETAILS:
Merchant Site URL : http://www.d2honline.com
Order Number: D2H[protected] Order Received: Sep 2, 2012
Total Amount : INR (Indian Rupees) 2890.00


So i wants to get my money 2890 back and do not wants to connect Videocon D2H at all.Their service is horrible and will not recommend to anyone.Please refund my amount.


Best Regards,
Tapan Mallik