[Resolved]  Videocon D2H — Washing Machine Replacement Required BAN[protected] - Remainder 2

Address:

Bangalore, Karnataka

Hi,

I am Naveen from Bangalore(Vidyaranyapura) One of the unsatisfied customer of Videocon Washing Machine :(

please find my below complaint mails

1st Mail:

To,

Whom ever it concerns,

This is with regard to Videocon washing machine DIGI ATLANTIC purchased on 06th Feb 2010 from the dealer Kundan Electronics. Yelahanka Bangalore,

Unfortunately after number of services the washing machine is still having a problem with wash tub leakage, Heavy noise during the dry mode

please find the below complaints numbers booked through[protected]

BAN [protected]
BAN[protected] Water Leakage
for which Mr Raju from Global Services Visited my house and telling they can only replace the wash tub, But it is highly unacceptable of his response, we don't want our washing machine repaired several times within a year, i would have accepted if it was a small defect, changing the wash tub is a major problem, so i don,t want this machine which has serviced several times within a year of purchase,
So I Request the procurement team to please replace the washing machine as early as possible
FAILURE TO DO SO WILL BE ESCALATED TO THE CONCERNED GOVT AUTHORITIES(Consumer Court, Jago Grahak Jaago)

I would be very grateful if the prompt action is taken as early as possible

2nd Mail:
Whom Ever it concerns,

Its been a 25 days, i am still not replaced with the new washing machine,

This is the pathetic customer service i have ever seen.

On 13/01/2011, the machine was taken to service by Global services team to replace the wash tub, they finally returned the same old defected condition which is unserviced and delivered yesterday (24/01/2011). I am literally fed up of making repeated calls to GLOBAL SERVICES, Bangalore

Mr Narasimha Raju from Global Services team has ruined the condition of my washing machine, for the first time in the history of the electronic equipment which claims to be unserviced and given false commitment


So i am legally intimating with this mail that, this will be my last warning if the swift action has not taken. I WILL BE FORWARDING THESE MAILS TO THE CONCERNED LEGAL AUTHORITIES to take a charge

I dont want this unserviced machine, please deliver the Brand new machine as early as possible or else get ready to damage your GOODWILL through LEGAL CHARGES

please take the necessary action on Mr Narasimha Raju for this unfaithful and neglected service


Waiting in Anticipation

3rd mail:
Hello,

Its been 2 1/2 months since i din't get the washing machine replaced, On 30th Jan, i was been promised from Mr Shah from Global services that, the machine will be replaced within 15 days, and its already closed to a month, i am fed of making numerous calls to Mr Shah, every time he says that it will be delivered soon within today, tomorrow and so on, and telling silly logistic problems
We are suffering with a lot of problems without washing machine. And Mr shah is demanding the extra cost for replacing the New machine which is highly not acceptable. If there is no stock of our kind of Machine its not our problem. Its a productive scarcity of Videocon.

I request the concerned team to please replace the washing machine without any further delays with swift action

An Unsatisfied Customer

Without any Thanks
Naveen

I request all the consumers not to buy Videocon Washing Machine and ruin urself with the pathetic service