| Address: | Bangalore, Karnataka |
I bought online videcon d2h 12 month new south gold package by paying
Rs.4190.00 on 10.05.2013.The payment was made on their website.
In the whole process,I was guided by their malad(mumbai) office sales executive Mr.Jayesh by phone no. [protected]. Mr.Jayesh himself confirmed package after receipt of online payment. The Order No.D2H[protected]…….customer id : 94919779
After installation I find that my account is credited with only
Rs.2650.00 and they have activated south platinum package with only
6 month validity instaed of 12months.
On calling the customer care , they try to avoid my complaint by telling that we will check and revert and then without taking my complaint cut the call. I call back and force them to take the complaint. The complaint No.[protected], and to my surprise the complaint is closed without any action being taken and no intimation is sent to me as well.
Again I call back to customer care, Ms.Sree attends my query and says that as I have taken package online she cannot solve my query and I should contact Mr.Jayesh only. What great customer service Support.
I call Jayesh , who now gives all sorts of stupid answers , transfers call to few people in his office and tries to avoid talking to me.Finally I track him after calling for 5-10 times , he asks me to mail my problem to ajit.[protected]@d2honline.com. I do the same and wait for action.
Its been 4days, and still these people are not giving me my allocated package. I have mailed them but no use. Nobody is bothered to solve the issue.
It is a clear case of cheating and fraud, which is further proved by the people trying to avoid talking to me and take my complaint.I am left with no option but file a complaint here.
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