[Resolved]  Videocon Integra 42" Plasma — TV Not Working and Unrepairable

Dear Sirs,

We had purchased a Videocom Plasma 42" Integra on 14th May, 2008, from Kohinoor Electronics, in New Link Rd., Andheri - West, Mumbai - 53.

The Plasma stopped working suddenly on 1st December 2009. For which we made a call to the Service Center to register the complaint, and the Service Engineer came on the 4th and took the TV to the Service Station.

After repeated calls, to the Service Center, finally we spoke to Mr. R.K. Gupta of the Service Station, who told us clearly that the TV part is irreplaceable. Hence, he gave us 2 options, 1st being, to either dump the TV, or 2nd buy another LCD from them and pay a difference of 21,000/-.

We do not want to pay any amount to get another Videocon TV, as what is the guarantee that after 1 year of the TV working, again if it gets spoilt, and they will say the part is not available.

We had spent 44,000/- of this Plasma, and have lost the full amount, in a TV that only lasted us for 1.5 years.

We expect the company to provide us our ful money, or to repair the TV, or replace the TV on their A/C on an immediate basis.

We hope to receive a favorable reply on this regard at the earliest.


Regards


Sanjeev Kanjani
[protected]@activehrd.com
Tel:[protected]/33/34