[Resolved] Videocon / Washing MAChine — Not attending complaint & Misbehave Misconduct
We had purchase a videocon Washing machine from Videocon auhorised dealer SONA SALES AGENCIES on dtd 14/10/2009 having VAT invoice no. 486.
after 09 months machine wash timer switch failed, so we register complain to dealer by phone and after regular followup of two months with M/s Sona Sales & Videocon service engineer and center at Udaipur machine part was replaced but by non standard / alternate part and than again we followup with dealer by pone and personally at shop but not corrective action has been taken. On dtd 30/10/10 we again went to dealer shop and ask him about the right parts. We observed that he is trying to ignore our requiest/ complaint. so we ask him for to set right the machine at earliest, other wise we have to take action against him. And than he with his shop personal started misbehave with us and forces us to let down his shop.
Now please advice us how to get our macine repaired.
Complaint marked as Resolved Aug 13, 2020