[Resolved] Viewsonic Monitors — delay in service. | |
i have given a monitor to repair to viewsonic under warranty period they told that you will get back in 3 days but now 3 months have crossed what can i do .such a poor service . Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 15 Comments | |
Comments
Acer was available for 14k due to its advanced features. after 7 months, it has suddenly became white screen while i was watching a dvd. This is where my hard struggle started to get the servicing.as per view sonic, I should get 3 year on site service. I tried to reach their call center tollfree no to register a complaint but it was only accessible from bsnl.finally I managed to register complaint tru their all india service partner rt technologies whos contact i could get after a lot of hunting on internet.after 2 days of complaint registration, with multiple std calls and emails I got the engineer who came and opened the lcd and confirmed that lcd panel and logic board are faulty . repair time would be 1 week due to unavailability of parts.i waited for 10 days, no one from view sonic service team at hyderabad(rt technologies) bothered to repair despite regular follow ups. finally, I gave up and decided to talk their bangalore regional rt technologies office. i found mobile no of a guy called pradip from view sonic service bangalore (rt tech). i called this guy and took an half an half time to xplain their horrible service levels over std call . howevr, pradip finally agreed to ensure resolution in a day.but no one actioned. again I called multiple times and got the engineer after 2 days who again confirmed that no parts to repait, it will take some time. again I kept calling thier reginal office but this time mr.pradip stopped responding to my calls.I called some 30 times and smsed to pradip for 3 days. finaly who responded routed me to one lady whos useless..again I was routed to one more lady who took 4 days time and finally responded with replacement monitor . I was given a faulty replacement monitor ( a big green dot on the mid of screen )after month . it was horrible experience and expensive to follow up with view sonic service team during the whole month.surprisingly, I failed to interact with single viewsonic direct employee even after a tremendous struggle.no one from rt technologies hyd, ble and call center gave me the escalation matrix of view sonic team india. there were 5 mails I sent to viewsonic service support team requesting escalation matrix. now last one month, i been trying to get the service kto rectify the complaint with my monitor, but no one from rt technologies responded. Im relentlessly trying to reach mr.gautam ghosh country head view sonic india . but failed so far..there are series of mails I sent to their support desk but till date no answer..looking for legal action as well..if anybody knew about view direct service top team, pls help me with contacts..im reachable at [protected]@yahoo.com - tech consultant
Reply
VIEWSONIC INDIA HORRIBLE SERVICE
I was forced by local retailer in CTC Hyderabad kto buy View Sonic vx2255wmh 22" lcd monitor .I had taken Viewsonic monitor for 17k while other brands like Acer was available for 14k due to its advanced features. after 7 months, it has suddenly became white screen while i was watching a dvd. This is where my hard struggle started to get the servicing.as per view sonic, I should get 3 year on site service. I tried to reach their call center tollfree no to register a complaint but it was only accessible from bsnl.finally I managed to register complaint tru their all india service partner rt technologies whos contact i could get after a lot of hunting on internet.after 2 days of complaint registration, with multiple std calls and emails I got the engineer who came and opened the lcd and confirmed that lcd panel and logic board are faulty . repair time would be 1 week due to unavailability of parts.i waited for 10 days, no one from view sonic service team at hyderabad(rt technologies) bothered to repair despite regular follow ups. finally, I gave up and decided to talk their bangalore regional rt technologies office. i found mobile no of a guy called pradip from view sonic service bangalore (rt tech). i called this guy and took an half an half time to xplain their horrible service levels over std call . howevr, pradip finally agreed to ensure resolution in a day.but no one actioned. again I called multiple times and got the engineer after 2 days who again confirmed that no parts to repait, it will take some time. again I kept calling thier reginal office but this time mr.pradip stopped responding to my calls.I called some 30 times and smsed to pradip for 3 days. finaly who responded routed me to one lady whos useless..again I was routed to one more lady who took 4 days time and finally responded with replacement monitor . I was given a faulty replacement monitor ( a big green dot on the mid of screen )after month . it was horrible experience and expensive to follow up with view sonic service team during the whole month.surprisingly, I failed to interact with single viewsonic direct employee even after a tremendous struggle.no one from rt technologies hyd, ble and call center gave me the escalation matrix of view sonic team india. there were 5 mails I sent to viewsonic service support team requesting escalation matrix. now last one month, i been trying to get the service kto rectify the complaint with my monitor, but no one from rt technologies responded. Im relentlessly trying to reach mr.gautam ghosh country head view sonic india . but failed so far..there are series of mails I sent to their support desk but till date no answer..looking for legal action as well..if anybody knew about view direct service top team, pls help me with contacts..im reachable at [protected]@yahoo.com - tech consultant
I was forced by local retailer in CTC Hyderabad kto buy View Sonic vx2255wmh 22" lcd monitor .I had taken Viewsonic monitor for 17k while other brands like Acer was available for 14k due to its advanced features. after 7 months, it has suddenly became white screen while i was watching a dvd. This is where my hard struggle started to get the servicing.as per view sonic, I should get 3 year on site service. I tried to reach their call center tollfree no to register a complaint but it was only accessible from bsnl.finally I managed to register complaint tru their all india service partner rt technologies whos contact i could get after a lot of hunting on internet.after 2 days of complaint registration, with multiple std calls and emails I got the engineer who came and opened the lcd and confirmed that lcd panel and logic board are faulty . repair time would be 1 week due to unavailability of parts.i waited for 10 days, no one from view sonic service team at hyderabad(rt technologies) bothered to repair despite regular follow ups. finally, I gave up and decided to talk their bangalore regional rt technologies office. i found mobile no of a guy called pradip from view sonic service bangalore (rt tech). i called this guy and took an half an half time to xplain their horrible service levels over std call . howevr, pradip finally agreed to ensure resolution in a day.but no one actioned. again I called multiple times and got the engineer after 2 days who again confirmed that no parts to repait, it will take some time. again I kept calling thier reginal office but this time mr.pradip stopped responding to my calls.I called some 30 times and smsed to pradip for 3 days. finaly who responded routed me to one lady whos useless..again I was routed to one more lady who took 4 days time and finally responded with replacement monitor . I was given a faulty replacement monitor ( a big green dot on the mid of screen )after month . it was horrible experience and expensive to follow up with view sonic service team during the whole month.surprisingly, I failed to interact with single viewsonic direct employee even after a tremendous struggle.no one from rt technologies hyd, ble and call center gave me the escalation matrix of view sonic team india. there were 5 mails I sent to viewsonic service support team requesting escalation matrix. now last one month, i been trying to get the service kto rectify the complaint with my monitor, but no one from rt technologies responded. Im relentlessly trying to reach mr.gautam ghosh country head view sonic india . but failed so far..there are series of mails I sent to their support desk but till date no answer..looking for legal action as well..if anybody knew about view direct service top team, pls help me with contacts..im reachable at [protected]@yahoo.com - tech consultant
I am giving here details of my complaint about monitor:-
Firstly, I have informed on phone no.40497502 Ms. Shaila has attended phone and ask me to make complaint on toll free phone no.[protected].
Then I have made complaint and my Complaint No. is IDRM[protected].
Mr. Prem (Mob.No.[protected]) had attended the complaint and said that there is problem in our monitor, so again make the complaint. After attending my complaint second time Mr.Prabhat (Mob.No.[protected]) had brought new monitor of 17” and with wrong serial number whereas my monitor of 19” and Model No.VG 1921/WM/2 Sr.No. QAB[protected]. Mr. Prabhat told us to again phone to view sonic customer care centre, informing them correct model number and sr. number. Since then I am complaining again and again but nobody is hearing me and attending my complaint. More than one month has passed but till date my problem is not solved.
Name : SANKET KAMTEKAR
Address : 202 Jai Mahavir Shakti,
Near Datta Mandir,
Uttan Road, Bhayandar (W) 401101.
Tel. : 28188464. Mob. : [protected].
Firstly, I have informed on phone no.40497502 Ms. Shaila has attended phone and ask me to make complaint on toll free phone no.[protected].
Then I have made complaint and my Complaint No. is IDRM[protected].
Mr. Prem (Mob.No.[protected]) had attended the complaint and said that there is problem in our monitor, so again make the complaint. After attending my complaint second time Mr.Prabhat (Mob.No.[protected]) had brought new monitor of 17” and with wrong serial number whereas my monitor of 19” and Model No.VG 1921/WM/2 Sr.No. QAB[protected]. Mr. Prabhat told us to again phone to view sonic customer care centre, informing them correct model number and sr. number. Since then I am complaining again and again but nobody is hearing me and attending my complaint. More than one month has passed but till date my problem is not solved.
Name : SANKET KAMTEKAR
Address : 202 Jai Mahavir Shakti,
Near Datta Mandir,
Uttan Road, Bhayandar (W) 401101.
Tel. : 28188464. Mob. : [protected].
I am giving here details of my complaint about monitor:-
Firstly, I have informed on phone no.40497502 Ms. Shaila has attended phone and ask me to make complaint on toll free phone no.[protected].
Then I have made complaint and my Complaint No. is IDRM[protected].
Mr. Prem (Mob.No.[protected]) had attended the complaint and said that there is problem in our monitor, so again make the complaint. After attending my complaint second time Mr.Prabhat (Mob.No.[protected]) had brought new monitor of 17” and with wrong serial number whereas my monitor of 19” and Model No.VG 1921/WM/2 Sr.No. QAB[protected]. Mr. Prabhat told us to again phone to view sonic customer care centre, informing them correct model number and sr. number. Since then I am complaining again and again but nobody is hearing me and attending my complaint. More than one month has passed but till date my problem is not solved.
Name : SANKET KAMTEKAR
Address : 202 Jai Mahavir Shakti,
Near Datta Mandir,
Uttan Road, Bhayandar (W) 401101.
Tel. : 28188464. Mob. : [protected].
Firstly, I have informed on phone no.40497502 Ms. Shaila has attended phone and ask me to make complaint on toll free phone no.[protected].
Then I have made complaint and my Complaint No. is IDRM[protected].
Mr. Prem (Mob.No.[protected]) had attended the complaint and said that there is problem in our monitor, so again make the complaint. After attending my complaint second time Mr.Prabhat (Mob.No.[protected]) had brought new monitor of 17” and with wrong serial number whereas my monitor of 19” and Model No.VG 1921/WM/2 Sr.No. QAB[protected]. Mr. Prabhat told us to again phone to view sonic customer care centre, informing them correct model number and sr. number. Since then I am complaining again and again but nobody is hearing me and attending my complaint. More than one month has passed but till date my problem is not solved.
Name : SANKET KAMTEKAR
Address : 202 Jai Mahavir Shakti,
Near Datta Mandir,
Uttan Road, Bhayandar (W) 401101.
Tel. : 28188464. Mob. : [protected].
I am giving here details of my complaint about monitor:-
Firstly, I have informed on phone no.40497502 Ms. Shaila has attended phone and ask me to make complaint on toll free phone no.[protected].
Then I have made complaint and my Complaint No. is IDRM[protected].
Mr. Prem (Mob.No.[protected]) had attended the complaint and said that there is problem in our monitor, so again make the complaint. After attending my complaint second time Mr.Prabhat (Mob.No.[protected]) had brought new monitor of 17” and with wrong serial number whereas my monitor of 19” and Model No.VG 1921/WM/2 Sr.No. QAB[protected]. Mr. Prabhat told us to again phone to view sonic customer care centre, informing them correct model number and sr. number. Since then I am complaining again and again but nobody is hearing me and attending my complaint. More than one month has passed but till date my problem is not solved.
Name : SANKET KAMTEKAR
Address : 202 Jai Mahavir Shakti,
Near Datta Mandir,
Uttan Road, Bhayandar (W) 401101.
Tel. : 28188464. Mob. : [protected].
Firstly, I have informed on phone no.40497502 Ms. Shaila has attended phone and ask me to make complaint on toll free phone no.[protected].
Then I have made complaint and my Complaint No. is IDRM[protected].
Mr. Prem (Mob.No.[protected]) had attended the complaint and said that there is problem in our monitor, so again make the complaint. After attending my complaint second time Mr.Prabhat (Mob.No.[protected]) had brought new monitor of 17” and with wrong serial number whereas my monitor of 19” and Model No.VG 1921/WM/2 Sr.No. QAB[protected]. Mr. Prabhat told us to again phone to view sonic customer care centre, informing them correct model number and sr. number. Since then I am complaining again and again but nobody is hearing me and attending my complaint. More than one month has passed but till date my problem is not solved.
Name : SANKET KAMTEKAR
Address : 202 Jai Mahavir Shakti,
Near Datta Mandir,
Uttan Road, Bhayandar (W) 401101.
Tel. : 28188464. Mob. : [protected].
Have logged a request for service of my LCD monitor, one week had gone still no one has turned back. I call the customer care daily. The reply I get is, OUR SERVICE ENGIEER WILL COME TODAY. And for the last two days I am not getting connected to the toll free number. It says, the number I am trying is temporarily out of service. I got the monitor because of my friend's advice, but now I am feeling for what did. I have never come across such a irresponsible and worst service ever.
Respected Sir,
I Vishal Agarwal resident of 15/281 civil lines kanpur purchased Acer AL2216W LCD MONITOR 22 inches (S.No. - ETL[protected]C054270 ) on[protected] from WELL KNOWN COMPUTERS PVT LTD, 2nd floor, Somdutt Plaza, Naveen Market, Kanpur. When i bought this monitor along with other assembeled items to my house the monitor was not working properly.When i on the system monitor on/ off light start blinking and u cannot put on or off the button that time.Display come after a long time .I sent the monitor to the shop twice from where i have purchased the system and complaint about the monitor.They said to me to come in the evening we will see the monitor.
I went in the evening to take my monitor they told nothing and said the monitor will work now properly but they did'nt tell what was the problem.From that day the monitor was bought it has been sent to the shop at least thrice.
Again from four five days i am having the same problem display come after 10 to 15 minutes opening sound comes rest remain blank and if i attach the the monitor chord with the TV Tuner sound comes at once but display after 10 to15 minutes and sometimes it can take more time even and on/ off light start blinking.
Sir it is my request to you kindly do the needful or please change the monitor because i am having a lot of problem due to this.
Thanking You.
Vishal Agarwal,
15/281 civil lines kanpur
Mob no. [protected]
I Vishal Agarwal resident of 15/281 civil lines kanpur purchased Acer AL2216W LCD MONITOR 22 inches (S.No. - ETL[protected]C054270 ) on[protected] from WELL KNOWN COMPUTERS PVT LTD, 2nd floor, Somdutt Plaza, Naveen Market, Kanpur. When i bought this monitor along with other assembeled items to my house the monitor was not working properly.When i on the system monitor on/ off light start blinking and u cannot put on or off the button that time.Display come after a long time .I sent the monitor to the shop twice from where i have purchased the system and complaint about the monitor.They said to me to come in the evening we will see the monitor.
I went in the evening to take my monitor they told nothing and said the monitor will work now properly but they did'nt tell what was the problem.From that day the monitor was bought it has been sent to the shop at least thrice.
Again from four five days i am having the same problem display come after 10 to 15 minutes opening sound comes rest remain blank and if i attach the the monitor chord with the TV Tuner sound comes at once but display after 10 to15 minutes and sometimes it can take more time even and on/ off light start blinking.
Sir it is my request to you kindly do the needful or please change the monitor because i am having a lot of problem due to this.
Thanking You.
Vishal Agarwal,
15/281 civil lines kanpur
Mob no. [protected]
Pls. give the hyderabad service centre, Tel. no.
no one is regestering the complain
and no one is picking up the phone
and no one is picking up the phone
lcd monitor model..vs12085...under warranty...horizontal line on display...please take speedy action
hi,
This is dev from chandigarh, working with Canam Consultants Ltd, a Immigration and Study Abroad system based company where as my job profile is to changeling IT infrastructure, networking implementations, Security, and designated " Network Administrator" in Chandigarh.
Thanks and regards
Dev
+91-[protected]
This is dev from chandigarh, working with Canam Consultants Ltd, a Immigration and Study Abroad system based company where as my job profile is to changeling IT infrastructure, networking implementations, Security, and designated " Network Administrator" in Chandigarh.
Thanks and regards
Dev
+91-[protected]
hi, this is kumar, my problem is that...
monitor is showing one message box i.e. brightness (max).. when i press the button, the button is not working and the message box is also not removed from monitor...
solve my problem
monitor is showing one message box i.e. brightness (max).. when i press the button, the button is not working and the message box is also not removed from monitor...
solve my problem
this is kumar from hyderabad, my problem is that...
monitor is displaying one message box i.e. brightness(max).
whenever i use the button to decrease the brightness, then that button is not working and message box is not going . solve my problem.
mob NO: [protected]
monitor is displaying one message box i.e. brightness(max).
whenever i use the button to decrease the brightness, then that button is not working and message box is not going . solve my problem.
mob NO: [protected]
VIEW SONIC MONITER VA1701WB SIERIL NO QUDO81602025 HORIZONTAL YWO LINE SCREEN CENTER PLEASE CALL MY NO [protected], [protected]
view sonic india ltd — replacement of older screen
sir,complain no. INAAI[protected] dated 13.09.11
in continuing my mails regarding defect in screen, a call from your side by mr. prashant from ACCEL FRONTLINE SERVICES LTD, he called and tell your screen will be replace qith new one. i again asked whether it is new model or old one. he says it is new one. so said ok come & replace the screen with new model.
he alongwith other one person came at around 1.00 pm in the afternoon. at that time my wife & children were there at home. he quickly replace the screen make documents & run away.
when i came in the evening i contacted my engineer & found that the screen installed is very old. it is older than my replace screen.
the sr no. of my original creen was R[protected]
the sr. no. of replaced screen is R[protected]
from the above it is seen that the replaced machine is old to my original machine. this is cheating with me. how one can give old machine in replacement.
it is very serious fraud emerging from your side. you are making your client fool.
on the following reason now keep in mind i want full replacement of my screen with latest on. plus i want compensation of harassment caused to me & my family members because of this. the reason against you are as under.
1) we have launched original complain on 14.09.2011.
2) no reply from your side when we call reply part is not available.
3) i had made more than ten companin through my email address, continuously reminding you o[censored]n-attended complain.
4) the complain is about electronic part & that to without which i cant operate my computer has affected the life of other parts also.
5) on 25.11.11, after 2 month & 12 days, your man has replace my original screen which having sr.no. R[protected] with replace machine having sr. no.R[protected].
6) from the serial number it is clear that replace machine serial number is older than original machine which we were having.
so finally
1) i won't accept your replaced screen as this is cheating with me & fraud committed from your service department.
2) replace the screen with latest model.
3) give compensation for life of my computer which is badly affected due to non-operation of computer & mental harassment for not solving complain for 2 month & 12 days.
expecting quick action from your side.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
71%
Complaints
31
Pending
0
Resolved
22
