Vijay Sales — Incorrect information given by sales rep

Address:

Pune, Maharashtra

Hi

I want to complaint about the incorrect information given to and incorrect suggestion given to me to buy products that does not suite my needs. On 22nd of September 2012 I visited Vijay sales to buy a washing machine, sandwich maker and a 24” LED i decided to buy Samsung LED but I was advised to buy a Lloyed TV if I want to get more benefits and discounts. I was tempted by the sales rep to buy Lloyed LED TV as I will be given more discounts on it. During the conversation with the sales rep I had clearly asked if I can watch HD moves on the Lloyed LED TV connecting a USB devise and was informed that in can do that. The whole purpose of buying the LED TV was so that I can watch moves in my bedroom. After the TV was installed in my bedroom the first thing that I tried was to connect a USB devise to watch some of my favourite moves and to my surprise I found that the moves that were stored in my USB were not visible on the TV when connected, so I called Lloyed Customer service and was informed by them that the model that I have purchased does not support any video format and that I cannot watch moves via USB.

I was really disappointed after I came to know that the model that I been recommended and sold to me does not support any video format and that I cannot watch moves via USB, so I called and spoke to the same sales rep at Vijay sales and to my surprised the sales rep mentioned that only few formats of videos are not compatible with Lloyed TV and this was the 2nd time when I was given the same incorrect information again and then the sales rep promised me a call back in few Min as she wanted to check the information given to me which clearly shows that she was not sure about the information which was already given to me twice. after waiting for few Min I received a miss call from the store instead of a call so I called back the store and spoke to the same sales rep only this time the sales rep completely changed her words and said that no video will work on the model that I have purchased and completely refused to take any responsibly about the incorrect information that has been given to me and instead of apologizing for what has happned she refused to come up with any solution for the problem. I have decide that I will never purchase any goods from Vijay Sales because the sales rep over there are just interested in making a sale and can provide incorrect and misleading information to the customers and there is absolutely no after sale customer service . I have decided to take this as further as I can.


Thanks Regards
Paresh Gopalani