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[Resolved]  VIP — Manufacturing defect of suitcase

I bought a VIP suitcase for Rs.7200 5 months back. When I was buying the suitcase, the shopkeeper emphasised that the suitcase was most suitable for air travel, was unbreakable and scratch proof. He insisted that I bought that suitcase as it would be most suitable for me. However, the suitcase has broken after just 1 air travel. I have a 5 year warranty for the suitcase. However, the shopkeeper refuses to own any responsibility for the damage and virtually told me to throw away the suitcase. Its outrageous that I have to throw away a suitcase bought for Rs.7200 after using it only once. I appeal to the consumer forum to please do something about this.
Complaint marked as Resolved Aug 14, 2020
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    Complaint categoryCategory: Appliances
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