Virgin GSM Haryana — Sim is permanently blocked even after submitting my documents.

Address:

Haryana

Dear Sir/madam
I have changed my service provider from Reliance CDMA ([protected]) to Virgin GSM through Mobile Number Portability option in the month of July 2011. I submitted all the forms and documents and based on this, I received message regarding your documents are in progress. I did as per the instruction and my number was successfully ported to Virgin GSM in a week.
Later, I recharged my number with Rs 150/- + 30/- and started using as a Virgin GSM customer.
On 1 August 2011, my outgoing facility was blocked and I approached the Virgin GSM store at VIG Communications and I was told that the outgoing has been blocked since I have not submitted my documents. I again submitted the fresh form with documents and my connection restored based on the newly submitted documents on 11 August 2011.
On 12 August 2011, my outgoing & incoming facility was blocked and I approached the Virgin GSM store at VIG Communications and I was told that the outgoing has been blocked since I have not submitted my documents and your sim is permanently blocked for future.
Now since 12 August 2011 my incoming and outgoing stopped and in mobile it is showing “invalid SIM”. It means I have completely lost my number.
Let me to ask few questions to you:
• How my number was ported from Reliance CDMA to Virgin GSM, If I have not submitted the documents. It is not a new connection. In new connection, the sim will be purchased from local shop and Virgin GSM will not come to know about the customer until, all the documents received. In MNP, only after getting the clearance from Virgin GSM I can switch over.
• Why did Virgin GSM accept my application for MNP without verification of documents?
• What happened to my documents which I have submitted along with MNP application form?
• What happened to my second set of application form?
• Why the message was sent to me saying that all the documents received and updated on your system?
• What happened to my balance amount with Virgin GSM?
Please resolve the services of my number ASAP.

Kirti Bhushan Kapil
Yamuna Nagar
Haryana
[protected]