Virgin Mobile Beats — lack of information

when ever i try 2 call the customer care it takes very long time to reach out
all of my battery is consumed just to connect to them
and when it is connected full required information isn't provided
now when i try to contact them via e-mail they aren't replying

my vBeats (Haier C-300) restart when i try 2 send a message and my phone is in warranty( recently purchased )
also the retailer had given his contact number which worked for few days but now its always switched off

(help me to take necessary steps)