Virgin Mobile Flash Hsia Card — Misguide

Address:

Jaipur, Rajasthan

Sir,

When I purchase a card of Virgin Mobil Flash HSIA Card Account No.[protected] a person of the Virgion Mobile Mr. Dilshad Parvez Ansari who is the Business Development Officer.

When he came to sell me a Virgin Mobil Card. He told me that after installation of card first month uses of your Virgin Mobil Card is unlimited uses bill is totally free. First fault of that Ansari is he filled a wrong status of me in caf. The person who came from Virgin Mobil Card installation on next day I see my information in caf is totally false. I tell company about this so many times but till date there is no response from there side. In between I received a mail from company that he want a Interim Payment Request from there side. Till date company not installed my Virgin Mobil Card.

Now. what can I do in this matter please suggest me. May I go for legal or what ?

Thanks.

Kamlesh Kumar Agnani.
Mobile No. : [protected]


This is a mail from company to me :

Account No.[protected]



Dear KAMLESH KUMAR AGNANI,



Greetings from the Virgin Mobile Team!

We hope you are having fun using your Virgin Mobile vFlash HSIA card.

At Virgin Mobile, it is our constant endeavor to help you get the most out of our products and services by keeping you well informed at all times.

We'd like to let you know, that this month we have noticed an unusual increase in your usage amount and it has crossed the maximum usage threshold.

We request you to please make an interim payment of Rs. 1065, which will be credited to your account. The same amount will be adjusted in your next bill. Please make the payment at the earliest to enjoy uninterrupted service.

You can pay us online through My Account on our website www.virginmobile.in or pay cash at our nearest Oxigen outlet. Log on to our website to locate your nearest Oxigen outlet.

If you have any questions or need help, please call us at 125999 from your Virgin Mobile phone or (STD code[protected] from any other mobile or landline or write to us at [protected]@virginmobile.in.

Have a great time using Virgin Mobile VFlash.

Warm Regards,

Customer Care Team