[Resolved] Virgin / V-flash — Wrong commitment form customer care and sold V-flash data card without full information

sanjayatbest

from Mumbai, Maharashtra

Address:

Maharashtra

Sir,

I have purchase a Virgin mobile data card(V-Flash) from virgin mobile sales person.Initially he had not given proper information about the internet usage charges and downloading charges.He should have differentiate and clarify that they will be also charging for internet usage apart from downloading.

After that i used V-flash data card from 21st to 26th and from 26th I am getting email and sms of interim payment for uninterrupted service but with different - different amount eg;1007 RS,944 Rs, 1441 Rs,1601 Rs So I spoke to customer care center many times to clarify that issue.But everybody was providing different information and i had to repeat story again and again.

Their customer care executive told that your credit limit has been exceeded so device has been deactivated.I asked for exact bill amount and copy of my usage bill.Finally they told that i will have to wait for 3rd may after that they will provide the same.But during conversation with their all customer care executives i suffered a lot and wasted my many hours and my 10 billing days will be also counted into the monthly rent.I cleary said i want my service activated,i am ready to pay amount just give me the bill copy but till 3rd may i was helpless and even today i dont have the copy of bill. So my 10 billing days has been counted and its continuing.

My major problem is i was said on 29 around 2.20PM by their customer care executive that We are sorry for providing earlier wrong information,your data card is activated and your SERVICE WAS BARRED WRONGLY.

But It was not activated and again I called them around 5.30 then again customer care executive said your SERVICE WAS BARRED WRONGLY your bill amount is only 85 rupees we will resume your service within half an hour.

But till the date my service is barred and I am suffering a lot.I called 20 times and wasted my many hours and still my suffering is on and by billing cycle is on.

In future I am sure I am not going to use any product if Virgin.If they solve the issue then that is their humanity even after that i will not use their service in future because I am sure they are not able to service properly.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

snawasthi

from Hyderabad, Telangana

He is absolutely correct. the same pain is haiving in my heart. with the same device.
it very worst service provider. Data card is waste. i also wasted mt Rs.2299.

mishraswa

from Noida, Uttar Pradesh

I am also facing the same problem for my two numbers.

I am really appalled to see that Virgin is sending their invoices on time but unable to provide the details of payment centers. This has been my experience for last three months that the Virgin centers where we were dropping our cheques are no more receiving either cheque or cash. There are hardly any centers of yours to accept the payments and even they are not known to your own customer care team. The only resolution they give is online payment. One time we are told to make payment at Tata Indicom outlet, other time to an Oxigen store, but the location of these stores are neither known by your own team nor available on your website.

Kindly advice the nearest payment center to the Vasant Kunj area, so that we can make the payment in time or we would not be bearing any late fee charges.

We have another Virgin number (Service No [protected]) which was disconnected and we were unable to use it for more than a month, however, we still had to make the full payment to you as the resort available to us was to make the payment online.

Since online payment is not possible every time, please advise the details of the nearest centers or we would not bear any rental or late fee for the time our services be stopped this time.