[Resolved]  VISA BILL PAY — Ineffecient Service Provider

Great.. This does not solve the problem. Rather it seems that your best effort is to put clients at limbo passing the buck to the service providers. What is your role in the whole exercise, if the quality of service is being offered through this window (your service) Dont you think it is onus on your service quality to ensure that the streaming of information should be more effective at your end..

maybe this is just a disgruntled customer, am sure you will receive even more bad publicity as you progress with this mindset...




On Tue, Jan 19, 2010 at 12:41 PM, Visa Bill Pay (Customer Support) <[protected]@billdesk.com> wrote:

Dear Prasan,

Thank you for writing to Visa Bill Pay.

We understand your concern regarding delay in receiving e-bill notification after you receive the hard copy of your bill.

We would like to inform that in the below trail mail we have stated the e-bill notification is not sent immediately after the generation of the hard bill copy. Further, we depend upon the billers for your bill data. We send the new e-bill notifications as an when we receive the bill data from your biller.

You may note that we have not stated in the below trail mail that we are unable to locate your account details.

Thank you for using Visa Bill Pay, we look forward to your next visit.

Yours Sincerely

Customer Care
Visa Bill Pay




----- Original Message -----
From: "Prasan raj" <prasan.[protected]@gmail.com>
To: "Visa Bill Pay (Customer Support)" <[protected]@billdesk.com>
Sent: Tuesday, January 19, 2010 10:58 AM
Subject: Re: Horrendous Service..


This is really dissapointing.. While I can access my account using
this userid, am shocked that you are still yet to discover a means to
access my account!

Do also try with [protected]@yahoo.co.in I wouldn't be surprised to
hear back that this also did not work!!

Prasan Raj

On Tuesday, January 19, 2010, Visa Bill Pay (Customer Support)
<[protected]@billdesk.com> wrote:
>
>
>
>
>
>
>
> Dear Prasan,
>
> Thank you for
> writing to Visa Bill Pay.
>
>
> We understand
> your concern regarding delay in receiving e-bill notification after you
> receive the hard copy of your bill.
>
> Please note
> that the e-bill notification is not sent immediately after the generation of the
> hard bill copy. Further, we depend upon the billers for your bill
> data. We send the new e-bill notifications as an when we receive the bill
> data from your biller.
>
> Thank you for using Visa Bill Pay, we look forward to your next
> visit.
>
> Yours Sincerely
>
> Customer Care
> Visa Bill
> Pay
>
>
>
>
>
>
> ----- Original Message -----
> From:
> Prasan
> raj <prasan.[protected]@gmail.com>
> To: Visa Bill Pay (Customer Support) <[protected]@billdesk.com>
>
> Sent: Monday, January 18, 2010 4:29
> PM
> Subject: Re: Horrendous Service..
>
>
> The email ID is (prasan.[protected]@gmail.com).
>
>
>
>
> On Mon, Jan 18, 2010 at 3:08 PM, Visa Bill Pay
> (Customer Support) <[protected]@billdesk.com>
> wrote:
>
>
> Dear Prasan,
>
> Thank you for
> writing to Visa Bill Pay.
>
>
> We understand that you are not getting utility
> bills on time and need assistance regarding the
> same.
>
> We are unable to
> locate your account details based on the e-mail address given in your
> message: (prasan.[protected]@gmail.com).
>
> In order to assist you, we need to locate your
> details in our database. Hence, please reply to this e-mail with the
> e-mail address that you have used for creating an account with the Visa Bill
> Pay web site. As soon as we receive the response from
> your end, we will be glad to assist you and ensure that your issue can be
> resolved at the earliest.
>
> Thank you for using Visa Bill Pay, we
> look forward to your next visit.
>
> Yours
> Sincerely
>
> Customer Care
> Visa Bill
> Pay
>
>
>
>
>
>
>
> ----- Original Message -----
> From: Prasan raj <prasan.[protected]@gmail.com>
> To: [protected]@billdesk.com
> Sent: Monday, January 18, 2010 12:23
> PM
> Subject: Horrendous Service..
>
>
> I am really shocked to see that the service of Visa Bill pay is
> pathetic. I have noticed that in the past as well, there is no regular
> notifications of payments that are needed to be made for essential
> services that I had registered through Visa Bill Pay. It is of great
> concern that I have been pushed to pay penalty (with fine) for not paying
> up on time for essential services like Electricity, Telephone etc.
>
> Can this remark be taken seriously and amend your systems in order to
> provide effecient services to mmbers?
>
> My 2 payments (Electricity & Telephone) bill is due already and
> have not received any notifications from your system. Maybe I made a
> mistake of signing for this service..
>
> Assume at least there will be promptness in responding to my
> concern..
>
> - Prasan Raj
>
>
>
>