[Resolved]  Viveks & Co, Salem — Refund Amount on Cancellation of Order

Address:

Salem, Tamil Nadu

Hi,

We booked an Air Conditioner with Vivek's, Omalur Main Road, Salem Showroom. We paid an advance of 500 Rs for the same to Vivek's. After 2-3 days we could not arrange for the money and also found out the price in the salem showroom was expensive than the same in Chennai. So we cancelled the order and asked for the refund of the same amount. But the showroom folks, knowing that my mother who is the purchaser is a single woman have arrogantly responded saying that they will not refund and are forcing her to buy any product . This is a complete violation of the Consumer rights, wherein the consumer has the choice to make his purchase on his convenience and affordability. This way Vivek's is making sure that they will not refund the 500 Rs advance paid by my mother and mentally harassing her to take another product which she is not willing to take. Grabbing 500 bucks from an old pensioner in this way is consumer rights violation.

Thanks,
Sumalatha.