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Vodafone India Complaints & Reviews

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Updated: Jul 13, 2026
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S
srinivas mailaram
from Hyderabad, Telangana
Jun 24, 2009
Resolved
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I srinivas mailaram my mobile no is [protected] n have been with vodafone for 2years n
my account was suspended on 20th june 2009 at arround 8am, with out intimating me through even message . i consulted vodastore at musaram bagh and himayath nagar in hyderabad. submitted my documents again on 20th june 2009 at himayath nagar voda store at 6:30 pm. i made call to voda customer care took complaint number [protected], no one solved n not given explanation to me and responce was not good and gave me fake information.I'm un happy with dis net work .so plz take a legal action against voda prepaid service.plz solve my problem as soon as possible.2
Jan 2, 2017
Complaint marked as Resolved 
Verified Support
Mar 15, 2012
Vodafone India Customer Care's response
Hello HanozTarapore,

Could you please share your current contact details and an alternate number here http://bit.ly/zcpI2n ? We'll look into the matter and get back to you at the earliest.

Regards,
Vodafone Customer Care
I have got the solution for this. I called at the Vodafone Customer Care, and I came to know that to again activate the account we need to recharge it with a minimum amount of Rs.200. This has to be done every 6 months in order to prevent suspension in future.

Hope I have helped you.

Jay Shukla

Vodafone — Suspension of Prepaid Services

I am an MNP (mobile no. portability) customer of vodafone (shifted from MTNL).
I had submitted all the documents that were required when i shifted to vodafone ([protected]), in Jan-2011.
Now, after 14 months, i get an sms from vodafone that i need to resubmit all the documents withing 24hrs, or my prepaid services will be disconnected.
Firstly, this is is too much, too little time, as i was not in town.
Secondly, why should i resubmit all the documents when I had fully complied with all their requirements in Jan-2011?

Now, after 3 days, my pre-paid services have been stopped!!!

This is a horrible way to treat a customer!!!
My connection was suspended suddenly for no reason and then on trying the customer care 198 it was not getting connected and the response was 'Account Suspended' Thereafter I recharged my connection with 222 Rs still getting the same.

Vinod.
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    B
    bhadraiah.patnamshetti
    from Gurgaon, Haryana
    Jun 23, 2009
    Resolved
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    MY NEW NO IS [protected] i hav forgotten my old no pls tel my old no
    and
    i would like to know my voda phone bill summary for previous months.

    jan 2008, feb 2008 april 2008, may 2008, , june 2008, dec 2008 and jan 2009 and june 2009
    bill summaries.

    that im feeling some extra amount i hav paid.and pls tel how much you will charge for that service.

    regards,
    bhadraiah
    Aug 14, 2020
    Complaint marked as Resolved 
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      G
      Gaurav Shah
      from Bengaluru, Karnataka
      Jun 23, 2009
      Resolved
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      Hi,

      As per Vodafone Mumbai's latest competetion - Pre due date competition, I tried & entered the contest by paying my bill before the due date (7 days earlier).

      As per the competition rules, I am supposed to sent a SMS as follows:

      “PDD I prefer paying my bills before due date as …….***
      SMS to toll free number: “4044”

      This SMS does not get delivered, neither do you receive any confirmation after that.

      I have read the terms & conditions of this contest & only in the terms they have specified to send message to the said number - 4044.

      I feel that Vodafone is only cheating their customers & in actual, there is no such offer!
      Aug 14, 2020
      Complaint marked as Resolved 
      Dear Gaurav,

      Just try sending message on 54044. by printing mistake they mentioned no. as 4044
      I informed about the same to Vodafone cust. care and they agreed to make the correction but till date the correction is undone.
      u fool, its not 4044 its 54044
      Its 54044 printed on bill as well
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        P
        Prashant Gala
        Jun 23, 2009
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        Sir,

        This is Prashant Gala using your Vodafone Post paid number[protected] from the year 2005.I want to Complaint about the Fact that Vodafone Customer Care Department is very much a hopeless Department.I had gone to make a Payment of Vodafone Bill of Rs 2660 on 9th September 2007 through my Debit Card. Due to some technical reasons the Debit Card Machine haulted my Transaction & due to this i asked the Vodafone executive not to swipe my Debit Card again but he didnt listen to me & said sir there is no problem in our machine dont worry nothing wrong would happen. Due to his assuarance i signed the Confirmation Slip & walked out of the Vodafone store. Next day when i went to my ATM Centre to withdraw some money there was hardly any Balance left in my account & the reason behind it was that my Debit Card got swiped Twice with the amount of Rs 2660 on the Day of Transaction. When i visited that Vodafone Store again the executive refused to Credit me back that extra amount which was swiped twice, despite of showing him my Bank Account Statement in which it was clearly showing the amount getting swiped twice.Then i again went to my Bank & cross confirmed it with them but they said the amount had already being debited from account & they couldnt help me more in this. Sir now when almost Two years have been passed out fighting with Vodafone, Complaining with them several times i've come here for justice & i hope you will definately help me & look into this matter asap. I hope i would get the Credit back as it is not a small amount & it really matters to me as am a only Bread Earner to my family.

        Thanking You,

        Prashant Gala
        [protected].
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          A
          amit kumar
          from Delhi, Delhi
          Jun 23, 2009
          Resolved
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          Respected sir,
          it is submitted that fi received a call from vodafone customer on my no. [protected]. they are giving me new connection with the no. [protected]. i paid rs.250 for it. and take the sim. but after then i received another call they are giving that we an't give u that no.([protected]). this is very wrong commitment and shows company cheating peoples on behalf of some good numbers. i am really facing problems. if possible kindly help me to give the particular nubmer. i attached some document regarding this.


          Amit kumar ( [protected] ) gurgaon
          Aug 14, 2020
          Complaint marked as Resolved 
          dear sir
          pls give me the new sim no. then i provide u the all details & help u.



          Regards
          Rahul
          Vodafone
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            S
            Sumesh PK
            Jun 23, 2009
            Resolved
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            Resolved

            I wanted to trace an unknown call from following number: [protected]
            Aug 14, 2020
            Complaint marked as Resolved 
            i want address of this number [protected]
            i lost my moblile when i am sleeping in train, kindly do the needful to find my moble back by tracing the IMEI No:[protected] and my Vodafone number is [protected] (this number sim is in the lost mobiles) and my mobile model is Motarola A1200

            kindly do the needful

            Thanking you

            Regard's
            p.Vara Prasad
            [protected]
            sir,
            i want to confirm the details of this vodafone no.[protected] because i got miss calls with this no...so kindly send me details please..thank you
            sir,
            i want to confirm the details of this vodafone no.[protected] because i got a lot of messages from this number from one month and disturbing me so please tell the details to my mail
            I want to find the details of [protected]
            any vodafone number give me stupid comments and i dont know who is giving!
            sir,
            i want to confirm the details of this vodafone no.[protected] because i got miss calls with this no...so kindly send me details please..thank you
            sir,
            i want to confirm the details of this vodafone no.[protected] because i got miss calls with this no...so kindly send me details please..thank you
            i want to confirm the details of this vodafone no.[protected] because i got miss calls with this no...so kindly send me details please..thank you
            I want to confirm the details of this vodafone number [protected] because I got some sstupid comment from this number...please help...thank you
            tracing numbers and address
            i wanna know bout d details of dis number [protected]...name, city n address.. bcoz emm gettin msgs from dis number..n i dun know who'zz dis person..plzzz do fast
            i want to the address of [protected] this vodafone number to action imidetly
            hello sir i wanted a call details for this num [protected]
            [protected]
            Sir,

            I want to know the Address, Name, Location for the following number.[protected]
            I Lost my Mobile phone to can anyone trace it i need address location number is [protected] plz take it as a serious action...
            dear sir i please inform me about the vodafone no [protected] because so many blank call comes from this number
            sir, i want to know the name, details&location for the following number.[protected]
            Hi sir,

            we are getting wrong calls from this number and speeking abnormal words... can you please tell me the address of this number..

            [protected]
            i want [protected] dis no incoming & outgoing calls one month full details.
            for enqueriy purose
            dear sir i want to know the name, address and detailed location of the following number [protected] because so many un wanted messages come from this number.. plz help me...
            I Lost my Mobile phone to can anyone trace it i need address location number is [protected] plz take it as a serious
            and i want a all dillaed numbers, messages number, its my email.id [protected]@gmail.com please send me sir.
            sir,
            i want to confirm the details of this vodafone no.[protected] because
            i got miss calls with this no...so kindly send me details please..thank
            you
            I want the address and name of this person he has cheated us ₹25180/- in the name of BHEL tender please send the adress and name of this number soon to catch him soon if not he will get out o[censored]s [protected] please send his address and name soon
            [protected] can u say this number belongs, to who
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              S
              Simrat kaur
              from Delhi, Delhi
              Jun 23, 2009
              Resolved
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              Hi,

              I have been trying to register online one vodafone.in with my postpaid account number [protected] but to no avail. I did this twice, I even got my password but when i tried registering my account said de-activated, I tried again but the website's enter button wont work!

              Then I called customer care who registered on my behalf, I received my password. But now, when I try registering again, I provide my security answer that the customer care rep gave me, after dis again the enter button doesn't work on the site and there is no response. Such a huge company and can't have a functional website????

              Registering on airtel site is sooo simple!!! on vodafone, first step is online, den call customer care, then receive sms and then again register wid password smsed to you online. Some ten steps in various mediums involved!!!

              Simrat
              Aug 14, 2020
              Complaint marked as Resolved 
              i am not satisfied with the services provided by you people..i have registered my complaint on customer care. i have sent mobile msg also. your services is piss poor. i didn't get any responce by your side. my mobile no is [protected].
              alok singh
              your vodafone services are poor i have buyed 3 postpaid vodafone and given all adress proof then also my out goning have been bared
              i had already given complaint many times to ur agnets but from ur side it has not been solved my problemm till date...complaint was also given in vodofane gallery at mulund lbs marg office but they didnt solve my problem..., , u can check my status of complaint from my conatct no [protected] that i had register to u... i[censored] dont slove in just 2days then i will change my service
              Pooja
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                D
                Durgesh Dwivedi
                from Pune, Maharashtra
                Jun 23, 2009
                Resolved
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                Resolved

                Dear sir,

                I had a vodafone postpaid connection in january which i cancelled in April. I didnt got any postpaid bills on my correspondence address. I paid 2 months bill, when i got my due bill amount as a messege from vodafone. i lodged a complaint with them for providing me with the postpaid bill. and since i didnt got the bill still at my address, i witheld the due amount for march. i told them then also that i will pay my bill only when i get all the bills. they said they will be sending all the bills to my address. but since then, i havent got any bill from them, and not even a single call or reply from them. yesterday i have got a notice from the companies lawyer that i MUST pay the bill within 7 days or else legal action will be taken against me. but i cant pay my bills as i dont know how much i spend or where i spent all that usage of my vodafone bill.
                please help me in this regard.

                Thanks
                Durgesh Dwivedi
                Mobile # [protected]
                Aug 14, 2020
                Complaint marked as Resolved 
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                  S
                  Saji Ramachandra Menon
                  from Mysore, Karnataka
                  Jun 22, 2009
                  Resolved
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                  Dear Sirs, I am a Vodafone customer for the past 4 years. Though i have registered for DND with Vodafone as well as at NDNC, which is active, i continue to get unwanted calls/SMS's from external parties as well as Vodafone marketing. In view of this harassment, I have been asking Vodafone for deactivation of my connection, but they are doing the same. During the course of discussions with Vodafone, I was offered a number change free of cost on 16th June, and yesterday they have sent my bill for last month including changes of Rs. 250/- towards change of number. When contacted they are stating that the credit has been provided for the same and will reflect in my next month invoice.

                  When I need a deactivation of the connection I fail to understand why they are stating about next month invoice. I am tired of writing to the Corporate Relations team as well as speaking to the customer care team for getting my connection deactivated.

                  I have copies of the communication which I have had with Vodafone team. I have also stated very clearly to them that they need to furnish a fresh invoice for the previous month after removing the charges for number change, upon which I will be making the payment.

                  Can you take this up as a formal complaint and help me get this connection deactivated and get my security deposit refunded?. My details are given below:

                  Mobile Number:[protected]Changed number provided by Vodafone on 16th June).
                  Previous Mobile Number:[protected].

                  Thanks.

                  Saji Ramachandra Menon.
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    N
                    nilesh desai
                    Jun 22, 2009
                    Resolved
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                    Resolved

                    Regards,
                    Nilesh Desai ( Neil)| Senior Technical Support Officer
                    M P H A S I S an EDS Company |Unit No.101 & Unit No.201, Infinity IT Park, Building No.4, 239 General A.K.Vaidya Marg, Dindoshi, Malad(E), Mumbai – 400097| e-mail: nilesh.[protected]@eds.com

                    From: Desai, Nilesh
                    Sent: Monday, June 22, 2009 3:51 PM
                    To: 'VODAFONECARE DEL (DEL)'
                    Cc: '[protected]@orange.co.in'; '[protected]@orange.co.in'
                    Subject: RE: Deactivation status for your Vodafone mobile number [protected]

                    Mrs Poonam Chadha/
                    The CEO
                    Hutchison Max Telecom Pvt. Ltd.
                    Peninsula Point
                    Peninsula Corporate Park
                    Ganpatrao Kadam Marg
                    Lower Parel
                    Mumbai 400013


                    I hopeyou will look in this matter

                    I still don’t understand why it is from 18th of June and why not 29th of May
                    Wherein I have submitted the request for the same and I do have proof for the same, in this case should I take it for granted that the Vodafone store – which is own by your esteem organization you people don’t have value for the same once again I want the bill to be adjusted with effective date as on 28th /29th of May and not as on 18th of June.



                    Regards,
                    Nilesh Desai ( Neil)| Senior Technical Support Officer
                    M P H A S I S an EDS Company |Unit No.101 & Unit No.201, Infinity IT Park, Building No.4, 239 General A.K.Vaidya Marg, Dindoshi, Malad(E), Mumbai – 400097| e-mail: nilesh.[protected]@eds.com

                    From: VODAFONECARE DEL (DEL) [mailto:VODAFONECARE.[protected]@vodafone.com]
                    Sent: Saturday, June 20, 2009 4:24 PM
                    To: Desai, Nilesh
                    Subject: Deactivation status for your Vodafone mobile number [protected]










                    Dear Mr. Desai,

                    Thank you for your e-mail dated 19/06/09 regarding the deactivation status for your Vodafone mobile number [protected].
                    We would like to inform you that.as per your request your Vodafone number has been deactivated on dated 18/06/09.(Service Request number- [protected])
                    We assure you that the full and final bill will be reflected on your forthcoming bill dated 11/07/09.
                    Looking forward to providing you with the best of our services at all times.
                    We hope, we have been able to resolve your concern to your satisfaction. In case you need further assistance please do call or email us we will do our best to help you.


                    Happy to help,
                    Pompy Saha
                    Vodafone Care
                    Contact numbers*
                    Vodafone Care : 111 or +91-[protected]
                    (Toll free from Vodafone mobile phones within the home network)
                    Fax number : +91-[protected]/[protected]
                    E-mail :vodafonecare.[protected]@vodafone.com
                    Website : www.vodafone.in








                    From: Desai, Nilesh [mailto:nilesh.[protected]@eds.com]
                    Sent: Friday, June 19, 2009 4:45 PM
                    To: VODAFONECARE DEL (DEL)
                    Subject: RE: Request for deactivation of services on your Vodafone mobile number [protected]

                    Hello
                    Once again I want to clear that I have written acknowledge from Vodafone store
                    I have no concern what your employee do –and don’t – why we the customer charged for the service they have not used and that is again because one of your employee could not furnish his duty. And according to policy laid down by Vodafone, if I have given instruction in writing, you need to process it at its earliest -

                    Have attached the copy of the same document and I want it to be cleared as on the 28th of may and not as on the 18th of June ---
                    Once again I do have written acknowledge letter signed / stamped by Vodafone center


                    Please make a note of my new address – Mumbai address as I m no longer in Delhi address

                    Nilesh Desai
                    A-102 dollar avenue
                    Nr. Gokhle high school
                    Shimpoli road,
                    Borivali west – Mumbai 400092
                    Alt number – [protected]


                    Regards,
                    Nilesh Desai ( Neil)| Senior Technical Support Officer
                    M P H A S I S an EDS Company |Unit No.101 & Unit No.201, Infinity IT Park, Building No.4, 239 General A.K.Vaidya Marg, Dindoshi, Malad(E), Mumbai – 400097| e-mail: nilesh.[protected]@eds.com

                    From: VODAFONECARE DEL (DEL) [mailto:VODAFONECARE.[protected]@vodafone.com]
                    Sent: Friday, June 19, 2009 1:25 PM
                    To: Desai, Nilesh
                    Subject: Request for deactivation of services on your Vodafone mobile number [protected]










                    Dear Mr. Desai,

                    Thank you for your e-mail dated 18/06/09 regarding the deactivation of services on your Vodafone mobile number [protected].
                    We would like to confirm to you that, as per our records we have not received any request for deactivation of account from our end on 28-May-2009. Hence, as earlier mentioned as per your request, the services of your mobile phone have been deactivated for account closure, effective 18/06/09.
                    We assure you, that the final adjustment will reflect in your forthcoming Vodafone bill dated 11/06/09. After adjustments, you will receive the balance amount if any, on your number via a cheque on your billing address in 45 working days from the date of deactivation.
                    Looking forward to providing you with the best of our services at all times.
                    We hope, we have been able to resolve your concern to your satisfaction. In case you need further assistance please do call or email us we will do our best to help you.

                    Happy to help,
                    Pompy Saha
                    Vodafone Care
                    Contact numbers*
                    Vodafone Care : 111 or +91-[protected]
                    (Toll free from Vodafone mobile phones within the home network)
                    Fax number : +91-[protected]/[protected]
                    E-mail :vodafonecare.[protected]@vodafone.com
                    Website : www.vodafone.in








                    From: Desai, Nilesh [mailto:nilesh.[protected]@eds.com]
                    Sent: Thursday, June 18, 2009 4:20 PM
                    To: VODAFONECARE DEL (DEL)
                    Subject: RE: Request for deactivation of services on your Vodafone mobile number [protected]

                    Vodafone,
                    I did mentioned in my earlier email about the service deactivation – however according to the documentation it should be as on 28th of May 2009 and not as on 18th June 2009 – as I do have enough document for the same – hence I want your team to have a closure look in this matter and I dispute the bill - charged to me after 28th of May 2009


                    Regards,
                    Nilesh Desai ( Neil)| Senior Technical Support Officer
                    M P H A S I S an EDS Company |Unit No.101 & Unit No.201, Infinity IT Park, Building No.4, 239 General A.K.Vaidya Marg, Dindoshi, Malad(E), Mumbai – 400097| e-mail: nilesh.[protected]@eds.com

                    From: VODAFONECARE DEL (DEL) [mailto:VODAFONECARE.[protected]@vodafone.com]
                    Sent: Thursday, June 18, 2009 11:11 AM
                    To: Desai, Nilesh
                    Subject: Request for deactivation of services on your Vodafone mobile number [protected]










                    Dear Mr. Desai,

                    Thank you for your e-mail dated 17/06/09 regarding the deactivation of services on your Vodafone mobile number [protected].
                    We sincerely regret the inconvenience caused to you.
                    We are apologetic about this unfortunate chain of events and stand by our commitment to rectify and reverse the unpleasantness caused by this experience.
                    We value your relationship with us and urge you to treat this as an exception. We assure you that we are committed to provide you and all our customers with quality customer service.
                    We would like to confirm to you that as per your request, the services of your mobile phone have been deactivated for account closure, effective 18/06/09.
                    We would like to inform you, that you have a security deposit of Rs. 250 on your Vodafone account, which would be adjusted against the outstanding of your Vodafone account.
                    We assure you, that the final adjustment will reflect in your forthcoming Vodafone bill dated 11/06/09. After adjustments, you will receive the balance amount if any, on your number via a cheque on your billing address in 45 working days from the date of deactivation.
                    Looking forward to providing you with the best of our services at all times.
                    We hope, we have been able to resolve your concern to your satisfaction. In case you need further assistance please do call or email us we will do our best to help you.

                    Happy to help,
                    Pompy Saha
                    Vodafone Care
                    Contact numbers*
                    Vodafone Care : 111 or +91-[protected]
                    (Toll free from Vodafone mobile phones within the home network)
                    Fax number : +91-[protected]/[protected]
                    E-mail :vodafonecare.[protected]@vodafone.com
                    Website : www.vodafone.in








                    From: Desai, Nilesh [mailto:nilesh.[protected]@eds.com]
                    Sent: Wednesday, June 17, 2009 4:29 PM
                    To: VODAFONECARE DEL (DEL)
                    Cc: Vodafonecare Mum
                    Subject: RE: Request for deactivation of services on your Vodafone mobile number [protected]

                    Thanks for your reply
                    However I have already submitted the request for the deactivation at the Mumbai –borivali Vodafone care center and I do have written confirmation for the same
                    I have submitted this request on 4st week of May(28th May 2009) along with photocopy of my 1) passport 2) voter’s card 3) PAC Card for verification purpose, and I do see that is not been processed and I m been charged for the period I have not used the service just because one of the associate of yours didn’t update the information in the system. Hence I dispute the charge laid on my account of 496/- rupees which is deducted from my credit card account.

                    I want you to revert that charges for the same – applicable 25th may onward ….

                    I can provide the scan copy of the same letter I have received from the associate of yours


                    2nd instance. .. call made ([protected]) to 111 number on 06/16/09 at 01.25am which is not logged in the system – associate I had spoke was not professional and not clear at all. He failed to provide me any information I asked about – and upon ask for escalation to supervisor – or launching complaint against – keep my phone on hold for good 30 min for no reason – and I disconnected the same – dialed in 2nd time at about 2.16am spoke to Ishan - another representative of Vodafone - same thing even he refuse the launch complaint and he also inform that there is no information logged about the last call I made to 111-
                    According to my understanding – policies and procedure says that each and every call made by the customer is suppose to be logged in the account –please look in the matter and revert back for the same
                    I would like to know name of the person I spoke to first and I would like to be “cc” on feedback provided to the same associate

                    Thanks



                    Regards,
                    Nilesh Desai ( Neil)| Senior Technical Support Officer
                    M P H A S I S an EDS Company |Unit No.101 & Unit No.201, Infinity IT Park, Building No.4, 239 General A.K.Vaidya Marg, Dindoshi, Malad(E), Mumbai – 400097| e-mail: nilesh.[protected]@eds.com

                    From: VODAFONECARE DEL (DEL) [mailto:VODAFONECARE.[protected]@vodafone.com]
                    Sent: Tuesday, June 16, 2009 11:09 AM
                    To: Desai, Nilesh
                    Subject: Request for deactivation of services on your Vodafone mobile number [protected]










                    Dear Mr. Desa,

                    Thank you for your e-mail dated 15/06/09 regarding the deactivation of services on your Vodafone mobile number [protected].
                    We sincerely regret the inconvenience caused to you.
                    We do understand that, you would like to deactivate your number [protected]. We surely value the relationship that you have shared with us and would definitely like to continue serving you in the best possible manner. We would hence like to understand your need for deactivation, so that we can assist you with the best resolution.
                    We would like to inform you that the services of your Vodafone mobile number are currently active. We assure you that our colleague from the Specialized Vodafone Care team will call you within 48 working hours to confirm your request. On your confirmation, we will just take 24 hours to deactivate the services on your Vodafone account. Your service request number is [protected].
                    We would like to inform you, that you have a security deposit of Rs. 250 on your Vodafone account, which would be adjusted against the outstanding of your Vodafone account.
                    We assure you, that the final adjustment will reflect in your forthcoming Vodafone bill dated 11/07/09. After adjustments, you will receive the balance amount if any, on your number via a cheque on your billing address in 45 working days from the date of deactivation. However, the current billed outstanding amount due on your Vodafone account is Rs. 496.35.
                    You can certainly make the payments for your Vodafone account through the following modes:
                    1) Cash at any of our payment centers.
                    2) Cheque at any of our payment centers or drop boxes.
                    3) Credit card – You can swipe the credit card at any of the Vodafone Stores or fill up the “One Time stub” attached on the first page of your bill & drop it at any of the drop boxes.
                    4) Website -
                    Option 1 - You have the option of making payments over the internet. All you need to do is, log on to: www.icici.com, www.hdfcbank.com, www.online.citibank.co.in and you can pay your Vodafone Mobile phone bill.
                    Option 2 - You can also visit the website billjunction.com and make the payment.
                    Option 3 - You can log on to our website www.vodafone.in & select “My Vodafone” to make payments.
                    Looking forward to providing you with the best of our services at all times.
                    We hope, we have been able to resolve your concern to your satisfaction. In case you need further assistance please do call or email us we will do our best to help you.

                    Happy to help,
                    Pompy Saha
                    Vodafone Care
                    Contact numbers*
                    Vodafone Care : 111 or +91-[protected]
                    (Toll free from Vodafone mobile phones within the home network)
                    Fax number : +91-[protected]/[protected]
                    E-mail :vodafonecare.[protected]@vodafone.com
                    Website : www.vodafone.in








                    From: Desai, Nilesh [mailto:nilesh.[protected]@eds.com]
                    Sent: Monday, June 15, 2009 3:31 PM
                    To: VODAFONECARE DEL (DEL)
                    Subject: discontinue the service : disputing the bill

                    Hi team
                    This is in ref to the letter I have give at the Mumbai – borivali west location to end this service #[protected] as I had shifted to Mumbai and I do have Mumbai number #[protected]
                    I have written confirmation for the same
                    However there is no response from your end at the same time I m receiving bill for the month I have not used the sieve
                    I would like to dispute this bill as I m not going to make a payment for the same…
                    Please revert me ASAP
                    I need this bill to reverse and adjusted against my credit or be ready to see my legal notice for the same ….

                    Regards,
                    Nilesh Desai ( Neil)| Senior Technical Support Officer
                    M P H A S I S an EDS Company |Unit No.101 & Unit No.201, Infinity IT Park, Building No.4, 239 General A.K.Vaidya Marg, Dindoshi, Malad(E), Mumbai – 400097| e-mail: nilesh.[protected]@eds.com
                    This communication (including any attachments) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this communication is prohibited. If you have received this in error, please contact the sender immediately and delete this communication without copying.

                    Thank you Vodafone Essar.

                    Please also note that transmission cannot be guaranteed to be secure or error-free.

                    This communication (including any attachments) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this communication is prohibited. If you have received this in error, please contact the sender immediately and delete this communication without copying.

                    Thank you Vodafone Essar.

                    Please also note that transmission cannot be guaranteed to be secure or error-free.

                    This communication (including any attachments) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this communication is prohibited. If you have received this in error, please contact the sender immediately and delete this communication without copying.

                    Thank you Vodafone Essar.

                    Please also note that transmission cannot be guaranteed to be secure or error-free.

                    This communication (including any attachments) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this communication is prohibited. If you have received this in error, please contact the sender immediately and delete this communication without copying.

                    Thank you Vodafone Essar.

                    Please also note that transmission cannot be guaranteed to be secure or error-free.
                    Aug 14, 2020
                    Complaint marked as Resolved 

                    Vodafone mobile — Deactivation of postpaid connection

                    I had taken a Vodafone postpaid connection on February 23, 2010. I have been hardly able to use this connection for maximum two to three days during this period as the company has repeatedly deactivated my connection with a reason which seems completely illogical.

                    At the time of taking the connection, I had submitted all the necessary documents required and my connection was activated.

                    Then after two days my connection was deactivated stating that since I am planning to shift from my current residence, they cannot offer me this connection, though I have always informed them that currently I am staying at this residence only for which I had provided the address proof and the same was confirmed at the time of residence verification as well.

                    I am still staying at the same residence, and am really unable to understand why I am not able to use this service since the last 20 days almost for no fault of mine, and just because of some stupid executive of the company who does not understand that under KYC the current residence address proof is provided and the same is to be verified as per company's requirement and not the future residence of an individual, which in my case, is still undecided, I am not able to use my mobile phone for the last 20 days.

                    Would request everyone concerned for a speedy resolution as I desperately want mobile connection to be activated so that I can start communicating with people again.

                    You can contact me on the below mentioned number: [protected]
                    Hi Rohit,

                    We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/y9oxs6f and we’d be happy to help.

                    Regards,
                    Vodafone Customer Care.

                    Vodafone — Highly supportive staff and great inconvenience caused

                    I am a Vodafone Consumer from the past 2 years.
                    I currently hold a Vodafone No. [protected]. In the past 1 year i have been asked to resubmit my documents for verification again and again 4 times and i have did so. They constantly ask that because i currently hold a prepaid connection. Last week i began getting a pre-recorded announcement that i will have to deposit my documents again. I visited their store to submit. I would like to inform that the said number was in the name of my servant so this time i decided to transfer it into my name for all future purposes. The store executive refused to take the documents and instead said that i port my number. i requested to port my number but again vodafone care executive called and asked me not to port the number and submit the documents with a N.O.C. i did so on monday i.e 6/06/2011. Now its been a week now and my documents are not being updated. i keep trying customer care and they say that the store hasnt sent the documents but the store people out there says that they have already sent the documents, I am getting this pre-recorded announcement and also this is very inconvenient. Kindly help me.
                    im writing this complaint to u becoz i want to dectivate my vodafone no. [protected] which is postpaid. plzz tell me the best possible way to deactivate ur service as soon as possible, as im recivng unwanted bilss from ur side.
                    thnks
                    due to lack of signals i want to deactivate my vodafone no.[protected] which is a postpaid connection.i have cleared all bill dues at vodafone store, dwaraka, new delhi on 25/01/2012.kindly deactivate my no. immediately.kovvuri nvg basvikant
                    I want to close my vodafone postpaid number [protected]
                    Name-SAGAR RASTOGI

                    Rs 300 UNLIMITED plan want to deactivate so that i can receive bill
                    email:[protected]@gmail.com
                    Alternate no:-[protected], [protected]
                    Hi,

                    I'm a vodafone customer since a very very long time and was happy with my prepaid connection.

                    But before few months vodafone agent called me up and convinced me to go for Postpaid and now currently it is giving me a hell lot of issues.

                    Where the bill is raising continuously month after month. Still I'm paying my bills regularly for every months.

                    Recently what did they do just block my network for 2 days and when asked said that it is above credit limit without notifying me.

                    Now when I say them I wanted to move back to prepaid they are saying its not possible now you have to wait for 6 months.

                    What kind of service this is and this is really frustrating for me just blocking my network. I will choose another provider if my matter is not sorted out in a quick time.

                    Look forward for your positive reply.

                    My name: Palash Sarkar
                    Number: +91 [protected]
                    Email: ranbirit.[protected]@gmail.com

                    Thanks & Regards,
                    Palash
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                      K Suresh Babu
                      from Bengaluru, Karnataka
                      Jun 22, 2009
                      Resolved
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                      Resolved

                      Sir,

                      I had already made a letter to your notice about mms. when vodafone didn't mention about in any of the advertisement. i call them many time. after complaining in this, they call me and told that this service only to vodaone and restricted to karnataka only. whereas they request me to check with my friends and all lost money in sending sms to me and vice versa.

                      now i change the hand set to nokia e 65. the problem which i face is that when the call is of 58 second, there is no problem vodafone will charge for one call. when it call is 59 seconds vodafone charges for 2 call charges. when i put other sim in my mobile there is no problem 60 seconds one call. earlier i didn't notice. now i contacted customer care the says that it is 1 min call.

                      third is that one re std pack. i charge once. no they started cutting about every month without my concern.

                      please serious looking into there may be so many other customer lost there in this ways.

                      request justice


                      thanking you

                      suresh Babu K
                      [protected]
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Hi,

                      I have a simple motorola Mobile without a Multimedia facility. Now I have recd a MMS from a vodafone user & I wanted to know how to view it. Hence, seek help for the same. I have an Airtel No.[protected]
                      i recd msg from vodafone:

                      Message:
                      You have a new MMS from [protected] please visit http://mms.live.vodafone.in. your message key is MSG.85.8069

                      as above message recd on my no. but i visited that website but not open the mms message how can do?. How can see?

                      this is not easy to use others.
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                        P
                        Prakash Vishwakarma
                        from Darwha, Maharashtra
                        Jun 22, 2009
                        Resolved
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                        Resolved

                        Sir, this is prakash from Indira mata nagar, Hinaga Rd, nag-16..
                        I've purchased one simcard of vodafone numbered..[protected]
                        i have used it for 6 months with no interruption...but now after 6 months my service been expelled.
                        After asking to CC...they replied u haven't submitted the doc..yet hence it resulted into interruption or disconnection..
                        So i demand that please look into the matter..and take the necessary action...
                        If possible restart my no...
                        Reply me on my alternate no...
                        My alternate no...is [protected]..

                        Thank you
                        Aug 14, 2020
                        Complaint marked as Resolved 

                        Vodafone — Interrupted services

                        Me and three other friend of mine have taken vodafone postpaid connection at the same time. vodafone people had done thier address proof verification but not mine despite we are living in same flat...also they have stopped our services almost 4-5 times till now.We have subbmitted all the documents required still they are asking me to submit my address proof..Moreover call centre people did not response properly..

                        Vodafone — Interruption in Network

                        Dear Sir,

                        I am from India, and I stay in Bangalore, Girinagar. I have a netwrok problem in my area particularly last two days.

                        my mob. no. is [protected]
                        Dear Sir/Madam,

                        Vodaphone network is not giving satisfactory services to clients and it seems complaints are taken down but no proper action is taken to rectifiy the faults in transmission / connectivity to clients.
                        We are residents of Sec-53, in Noida and also work in Noida. I have a vodaphone prepaid connection and my husband has a post paid connection.For several days we are facing vodaphone connectivity problems with the network. I have lodged several complaints to 111, we were instructed at first to switch off the mobiles for 5 minutes and then restart our mobiles which we have been doing and still face the same problems.
                        On Friday when I called 111 I was informed that there is a problem with the network which would be rectified, and a complaint registration number [protected] was sent to me via sms.
                        It is no good having a mobile and vodaphone connection if we are not able to use the same. Most of our work is on the mobile and I have a lot of international incoming and outgoing calls to attend. Kindly let us know when this is going to be resolved if not we will have to discontinue the services of Vodaphone and since I work for a media company I shall put this complaint in the newspapers. SInce we are not getting any suitable help in this respect.

                        Thank you,

                        Inez Harding
                        [protected]
                        with reference to your sms dated on 26/12/08, i already submit my total details to your delear, but repetately your people asking the details about me again and again,
                        without document HOW THE DELEAR DELIVER THE SIM CARD TO ME ..?
                        pls check the document once again with your delear

                        my bangalore phone no is ;[protected].
                        or else pls check with M/s.S.B. ENTERPRISES,
                        NO;3, SALFIA MASJID COMPLEX,
                        OLD GURUPPANAPALYA MAIN ROAD,
                        BANGALORE - 560 029.
                        PHONE NO;[protected].

                        IN THIS REGARD YOU CAN CALL ME THROUGH MY TAMIL NADU AIRTEL MOBILE NO:[protected].
                        My name is Phaniraj, i am customer of vodafone wit number [protected] from past 2 years, at a regular intervals i have been facing much inconvenience from the services provided. at present i am unable to make calls and not even getting incoming calls also. when i spoke to customer care they not not responding in order to satisfy the customer i have made calls from [protected] for details u can hear the recordings of my conversations. It had been two days since i am facing the trouble.
                        Anyone can't wait for a bit long time, its not much to transfer to another network now a days. Make sure to solve my problem as soon as possible.
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                          Roshan Thomas
                          from Hyderabad, Telangana
                          Jun 20, 2009
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                          The Vodafone company (Madhapur, Hyderabad) has offered a Fila Shoes coupon on booking a new postpaid connection and has taken Rs 300 extra for that and promised us that the coupon will be handed over at the time of first bill payment. But after paying the bill, they said the coupon is out of stock. and asked to come next week. Like that we went there atleast 10 times for the coupon but hear the same thing . They say they will do home delivery or Monday you can come and collect. But till now we have'nt received anything. Only waste of time and petrol. We have requested them to deduct the amount from our next bill. But they say they cannot.We've also requested to give the other coupoun of Provouge. But they said the same. Kindly give a solution. I am planning to go to the consumer court if this is not solved in the next one week time. KIndly help.

                          Thanks

                          Roshan
                          I completely agree with you Roshan, same has happened with me at Mumbai.
                          Vodafone's gift voucher (Reebok) is always out of stock and Rs. 300/- was a complete waste.
                          Vodafone's tagline "Happy to Help" is false as none of their executives at vodafone store were Happy to help.

                          They have our address to send the bill but they cant send the gift for which they have charged!!
                          It is vodafone's duty to ask all the eligible customers about the gift voucher and they should generate some unique code over call/SMS.
                          Why is customer liable to visit their Store for gift voucher? They have all the details and the confirmation can be asked by customer care executive. ID proof can be shown at the time of delivery.
                          Vodafone is "Happy to Bug" customers!!

                          I am going to discontinue vodafone no.
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                            G
                            GULDEEP BHATIA
                            from Ludhiana, Punjab
                            Jun 20, 2009
                            Resolved
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                            Resolved

                            I am having Mobile no [protected]. On 21 May i got an sms from the co, that my Music station has been activated and Rs. 50/- will be debited. on 22 May I talked with executive on No. 111 and he refused to help me and by that time Rs. 12 was debited and on two more occassion Rs. 12/= each time debited upto 5th June 09.
                            refund my Rs. 36/- immediately and activated 111 executive talk connection
                            guldeep bhatia
                            [protected]
                            gulde4ep bhatia, F- 25 A Hari Nagar, New Delhi 64.
                            presently i am posted at Bank of India Moga Br. Moga 142001
                            Aug 14, 2020
                            Complaint marked as Resolved 

                            Vodafone — unauthorised Deduction of Rs. 36/ from pre paid connection

                            on 21 May I got a SMS from Co. tht my music station has been activated and Rs. 50 will be debited to my account. I on 22 May talk with the executive of vodafhone at 111 and asked him to give me detail of my request for activation but he refused to listen me and by that already Rs. 12 Debited from my pre paid bill, and by 5 june they debited Rs. 12/- more on two occassions. Besides they have disconnect my facility to talk with the executive.
                            Requested to refund my Rs. 36/- immediately.

                            guldeep Bhatia
                            [protected]
                            [protected]@yahoo.co.in

                            Vodafone mobile — unauthorised deduction

                            Respected
                            sir , i am user of Vodafone , as today when i used Vodafone internet from my mobile the amount detected at the time when i log out from the server is 53 rupees ,but it is still detecting my balance when i stop to use the internet , and now the balance detected was more then 120 rupees , and when i try to make complain on customer care they put my call on hold and told me that my amount detected was 75 , when i told them taht amount is still detecting they put my call on hold and vise versa , please help me
                            please sir help me
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                              D
                              Deep Prakash
                              from Jorhat, Assam
                              Jun 20, 2009
                              Resolved
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                              Resolved

                              Dear Sir

                              As an user of Vodafone Prepaid-Bihar/Jharkhand circle, I'm facing a very great problem in signal receiving inside my home. Whereas on the roof my home there is mostly full signal & I also selected my network selection manually. From my home 02 towers are situated at a distance of approx 1 to 1.5kms.
                              My Address is
                              Deep Prakash
                              S/O Mr Naresh Prasad Singh [Retd.S.M.]
                              Village-Sikharichak
                              Post-Mokamaghat
                              Distt-Patna
                              Bihar-803303
                              Near Mahadev Sthan Area

                              My cell nos which are facing problems are [protected], [protected], [protected]. Please try solve out my problem at your earliest.

                              Rgds,

                              Deep Prakash
                              Cell-[protected]
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              the service in the bihar region is very poor.for the last 1month i have been complaining about inaccessibility of internet from my mobile but no one is trying to resolve the problem
                              dear sir
                              I am saddam from nawada bihar before long time i am having problem .i unable to recived any international sms my mobile no [[protected]] pls solve thise problem as soon as posible i will wait for your reply best regards
                              Saddam
                              villege gadhia, nado, damghadi, barsam, chikni, khera, madhura .sakhua this villege is network provlem ek network hai chandaur me jo sahi se sare villege me signel nahi de pa raha hai my name RAVINDER KUMAR DISTTIC SAHARSA MY SHOP SOURBAZAR {CHANDA MOBILE REPAIRING CENTRE }{BIHAR}MO.NO/[protected],
                              As an user of Vodafone Prepaid-Bihar/Jharkhand circle, I'm facing a very great problem regarding network problem. I have already lodged a complain to customer care regarding on june'11.


                              My cell nos which are facing problems are [protected] Please try solve out my problem, otherwise i will change my No to another operator.
                              (MADAN MISHRA)
                              75, Patliputra Colony, Patna
                              dear sir
                              village- gopalpur near midile school bhalwahi)
                              district- Madhepura
                              state- Bihar, Pincode -852220
                              sir yahan 8 kilo meter ke andar vodafone ka ek bhiTawer nahi hai ek saal pahle thik-thak kaam karta tha but ab kuchh bhi kaan nahi karta hai kahi kahi ek do point network rahta hai lagbhag bahut Sara grahak MNP kara liya hai airtel me aap se nibedan hai ki yahan ek Tawer dene ki kripa kare jameen yahan sarkaree or private dono bahut Sara hai bijali bhi 20 ghante rahta hai yahan grahakon ki bahut sankhiya hai plz sir.
                              Mobile no-[protected], [protected]
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                                pankaj shukla
                                from Noida, Uttar Pradesh
                                Jun 20, 2009
                                Resolved
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                                Resolved

                                respected sir/madam,
                                i am a prepaid user of vodafone(uttarakhand) for the last five years but in past two days i suffered a lot.i have a complaint against a no.[protected] who is calling in vodafone customer care and again and again barring my number.these vodafone care people also not providing some decent information.
                                so i want some action shoud be taken against this no and send me detail of this number so that i can lodge a complaint in police.
                                i will be highly oblised if i get some help.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                i want to know incoming and outgoing call details of my vodafone prepaid connection of the month jan and feb...
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                                  N
                                  Nikhil
                                  Jun 20, 2009
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                                  Hey,

                                  I am getting missed call from the no. [protected]. Using some tool I found that he cell origins from Bangalore or Mysore of karnataka state. Can anyone help me out to get this ...
                                  Yeah, they're a right pain. I was getting one.

                                  I'm with Vodafone, and they have a Nuisance Caller Bureau that can stop this

                                  http://help.vodafone.co.uk/system/selfservice.controller?CMD=BROWSE_TOPIC&PA...

                                  Get them reported, as mine are all sorted now
                                  sir,
                                  i want to know about this number full information [protected].
                                  he always give me miss calls and when i call them he was using many abuse words. soo i want full details of this number. i m w8ing for ur reply
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                                    T
                                    Tasap nyari
                                    from Mohali, Punjab
                                    Jun 19, 2009
                                    Resolved
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                                    Resolved

                                    Finding difficult to send sms to BNSL(Arunachal Pradesh) subscriber. If i send sms, balance is deducted but msg is not delivered & it shows msg sending failed. My vodafone no. is [protected]. DO HELP ME OUT N PLIZ solve this problm for others too.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 

                                    Vodafone — SMS fail to deliver

                                    Sir,
                                    this is report a lack of response depsite several complaints to the vodafone customer care regarding failure of delivery of SMS from vodafone nos to any MTNL nos. This complaint has been lodged thrice and still no reposne had been received so far.
                                    Though the payment is deducted for the SMS, the recipients fail to receive the message. Likewise, the messages they send fails to deliver to us. This seems to be a connectivity problem between the vodafone and MTNL which the comany is supposed to resolve as soon a possible since simialr complaints have been made by many other customers too.But vodafone services just do not seem to care and are not seeming to be doing anything about it.Customer services people say they would connect with their superiors, which invariably gets disconnected after 6-7 rings. Is this a gimmick or smart way of aying we cant help you?
                                    Something needs to be done on this matter soon lacking which there may be public uproar regarding the same.
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                                      M
                                      madhav godekar
                                      from Thrissur, Kerala
                                      Jun 19, 2009
                                      Resolved
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                                      Resolved

                                      recently i had got a message, that i have won the prize of $500, 000.00 USD, to calim this, i contacted on mobile number of belongs to person UK, he told to contact his agent staying in Newdelhi, and also contacted that person, he asked me to pay the tax $2000, to claim my prize money, then i asked him proof, how i had got prize. further, he had send the all proofs that, DD, Award Certificate, Income tax Notice from British Government, and his passport, these are all scan copies send to mail address, so please enquiry it whether it fraud or correct, how can i send these proofs to you.




                                      thank you
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      my Mobile is Lost nokia-2600-classic
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                                        J
                                        Jafar Khan
                                        from Mumbai, Maharashtra
                                        Jun 19, 2009
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                                        Dear Sir,

                                        Today morning I got SMS of Voice Chat Service has been activated on your vodafone prepaid phone, without any activation request by me and vodafone executive told me recd request from my number.

                                        I told the Vodafone Customer support executive that I did not send any SMS. The Vodafone Customer support executive Argument with me without help me, he has to check with their system and log a complaint for me (as a Customer Support Executive).

                                        Why we are (as Customer) suffer for Liar Activation by Vodafone.


                                        Vodafone COMPLAINT ID :[protected]
                                        Vodafone Execitove Name : Ubaid Siddiki



                                        Thanks & Regards

                                        JAFAR HANIF KHAN
                                        Email Id: [protected]@yahoo.com
                                        Contacts:[protected]
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