Vodafone India Complaints & Reviews

Fax – 28772625
Email css.[protected]@dtdc.com

April 1, 2010.
To,

M/s. DT-DC Courier,
Plot No. 14, Vijay Nagar,
Near Virvani Indl. Estate,
Western Express Highway,
Goregaon (East), Mumbai – 400 063.

[ Kind attention of Mr. Abhishek Chakraborty,Director ]


Dear Sir,

Sub : Non-Delivery of consignment – Fraudulent act.
---

M/s. Innovative Incentive & Events Pvt. Ltd., Chandigarh had sent a consignment to the undersigned on 11.03.2010 bearing a Shipment No. Z00115628 and the reference No. is 200236 through DTDC.

On enquiry, it was found that the shipment was delivered by the DTDC, MIDC Branch, Mehta Industrial Estate, Shed No. 8, 9, 10, Near German Remedies, Andheri (East), Mumbai – 400 093 on 15.03.2010 at 17:00 hrs. to the consignee but the fact is, so far, I have not received my consignment.

Hence to record my complaint on non-receipt of consignment and its whereabouts, the undersigned visited your Branch at MIDC on 27.03.2010. Also, demanded the proof of delivery to me.

The copy of Delivery Run Sheet (Fr. Name : P.W.O, Code No.972) handed over to me (copy enclosed). To my surprise, the signature of my consignment recorded at Sr. No. 1 is not only false but also no evidence of Name/Relation/Landline/Mobile particulars available as per the prescribed format of runsheet.

Moreover, it is also observed that for receipts of other consignees at Sr. No.2 & Sr. No. 3, the same handwriting had been used, which is easily marked out. And I am of the opinion that these consignees are also been duped. The matter is also been highlighted to the of MIDC branch.

Contd..2..



- 2 -

This clearly indicates as a recorded offence.

Eventually, even a week has been passed, but DTDC, MIDC branch is least bothered of the case and of my consignment. Even the call is not entertained.

If no appropriate action taken in this regard, the undersigned, being a responsible citizen is determined to expose it through the law of justice and consumers rights in all norms. Atleast, by these attempts the company may find its eye open and alert so that these corrupted practice of cheating may be stopped which will be a fitting tribute to those who are suffered in the name of your company.

This is for your information and necessary action please.




(SANJAY R. AMIN)
Joseph D’ Souza Chawl, Dewool Wadi, Chakala,
Sahar Road,
Andheri(East),
Mumbai – 400 099.
(M[protected] / 6431
Email – [protected]@indiatimes.com


Enclosure : Xerox copy of Delivery Run Sheet.


C/- M/s. Innovative Incentive & : For information & necessary action.
Events Pvt. Ltd., Chandigarh.
C/- M/s. Vodafone Essar Ltd., : For information & necessary action.
Lower Parel, Mumbai. This is reference to the gift No.
Fax +[protected] 1819737 against the scheme
Email - vodafonecare.[protected]@vodafone.com bearing Vodafone no. [protected].



(SANJAY R. AMIN)

Situation:
Using my BB Bold 9000 with my SIM which has BB299 plan from Vodafone I cannot connect to my home Wireless (Airtel & MTNL).
Using same BB Bold 9000 with another SIM which has BB 1099 activated from Vodafone I can connect to my home Wireless (Airtel & MTNL).
The only difference in above is the plan being (Rs/-299 and Rs/-899) used while the handset is same and the external wireless is also same. How should it make a difference unless Vodafone has enabled some policy to restrict use of Wi-Fi which is a separate feature provided in the handset.
Note:- I have checked with Redington, the official retailer for Blackberry in India and this is not a handset issue as this handset is designed for India and no such policy is enabled.

I asked Vodafone to :
• Please help me understand why I cannot access Wireless which is a separate feature of the handset, and strange it works with a BB1099 and not with BB299 plan on same handset?
• Has Vodafone enabled some policy to restrict connection to external Wireless?
• If so, what right a Service Provider has to disable such service when it has nothing to do with service provider and is purely a handset feature ?

And I was given a solution to apply for BB899 service and then I can connect to my home wireless too. This means that in order to use the WiFi service of my handset also I have to buy services from Vodafone by applying for BB899 when I already have Wireless at my home.

Ms Rupali Dhumal from Vodafone Cusotmer care calle don pretext of another issue and immediately closed the case therafter. The issue was not even looked into.

I called back and requested for a supervisor who simply refused to even come on the call.

I have been using the post-paid connection of Vodafone for more than 3 ;years (No.[protected]). Earlier their was an advance rent of Rs.998/- per annum and call charges were Rs.0.50 per minute. Also, before renewal of my connection, I used to get a call from the Service Provider to renew the connection and also a confirmation message from them after taking permission from me over phone. But this time, they neither called me nor sent any message for renewal and sent a bill charging Rs.298/- per month in advance. I went to their vodaphone store twice or thrice for making query why they are charging this advance rent and every time their system was down and I came back unsatisfied. I asked them to give me the details of their new cheaper plans like Rs.0.20 per minute or per second call charges plan but unable to get the information rather they said that you either call on 111 or send a message at 111. I also sent them the message and they assured me that they will call me within 24 hrs but instead they sent me the bill of next month with same charge of Rs.298/-. It seems that they think that their customers are fools. I also took another connection (no.[protected]) by paying advance rent of Rs.1200/- per annum and requested them that as the call charges of this connection is more pls adjust this amount to my earlier connection but they refused and thus I was penalised by them for being their permanent reputed customer. Pls.do justice with me

didnot get any satisfactory reply from your Nodal officer Ms Jency for my query about Voice chat but my own enqirey i know that jency told wrong messeges

.While using Vodafone voice chat IC and chat with different person but I came to realized that their your own person appointed by you ,it vodafone I can through neccessary.

vodophone appoint through an another company that"s name was spice digital that" another name celibram this company appointed to female staff. (I was cheated and have realised that your own female staff had been chatting me by waisting my time& money.The above all you have exploitted the customers innocence and trust with you and I came to know that you have appointed staffs for this pity game for voice chatting.While calling your vodafone number 111 & jency,binoy, engaged such a game.
this is inform to jency . she replied to i dont give the details about spice digital because vodophone company procedure didinot have permited. u have only written complaint to me. i was many times i write a complaint & sumbitted to binoy &jency but no use


pls consider the case
ratheesh
[protected]

dear sirs,

my phone no. is [protected]. i had kept Rs50/- balaance in my prepaid mobile. suddenly phone rang i pressed the mobile to receive the call but some recorded voice massege flashed telling to record the caller tune. i switched off but later found Rs74/- deducted from my account giving Rs-24.59/- balance(negetive). this is forcr full entry to me personal mobile by the vodaphone service. this very disturbing by the cell phone service provider. deduct money forcibly by sending caller tune. Is it a back door bussiness. please stop this non sense. How much a caller tune costs in reality?. Also many do not like this idea of making profits. How come negetive balance generate in pre-paid sim.

Vodafone to answer me. I may go to TRAI if required. finally please stop this third rated bussiness.

Dear SIr

I recently purchased a new Vodafone Postpaid Connection (Talk 299 Super Plan ) which was explained as follows ::

Monthly rent – 299
Clip - Free
Local Calls – 60p
STD Calls – 60p
SMS – 1/1.5/5
Local / STD 299 M2M mins free
50 rs. talktime next 6month v2v
1 localvodafone no. free lifetime
All Sms Tariff Available

After much of argue and hassle I finally got the verification department to agree that I was given the above stated Plan (especially the one which says 1 local v2v no free for lifetime), however upon receiving my first itemized bill I did not got the benefit of ::

- 50 rs. talktime next 6month v2v

and

- The no which is free for lifetime its usage is being deducted from the free 299 minutes , which I was told on contacting Vodafone complaints department that such is the case with Friends n Family number that the free minutes are deducted from the free number.

After a month, I finally received a complaint number REF:[protected], from Vodafone, however cant seem to find any progress.

You intervention is much appreciated, I would request you to kindly look into the matter at the earliest possible opportunity

Many Thanks

Kamal Gupta

PS ;
A copy of the intial mail sent to me by vodafone reps. has been attached for your reference, I would like to state that I have not been able to contact this person since sale.

I also have a recorded conversation to confirm the above plan, unfortunately I did not find an option to attach on your portal however would be able to send it by post upon request .




BigtelIT Solutions <bigtelit.[protected]@gmail.com>

12/12/2009 09:49



To

kamal.[protected]@aviva.co.uk

cc


Subject

Talk 299 Super



Hi,



Talk 299 Super Plan



Monthly rent – 299

Clip - Free

Local Calls – 60p

STD Calls – 60p

SMS – 1/1.5/5

Local / STD 299 M2M mins free

50 rs. talktime next 6month v2v 1localvodafone no. free lifetime

All Sms Tariff Availeble

Regard,s

Rahul

[protected](Vodafone)

I am getting calls again and from the following people. asking abour Akansha and Kushagra from
Arun Tiwari
HAFC bank – Rajori garden
Ansal Clasic Tower – 5th Floor
Phone number –[protected]

His boss name is Kapil Chouhan. Both of the have been using absuve language and are unprofessional over the phone. the people who these 2 people call every day as Kushagra and Akanksha, do not own the phone number which I have been using for the past 3 months

Dear Ms Sushma / Team



This is regarding activating Vodafone Live Service on above mobile no. I would to bring to your kind notice that this service has been deactivated on my number on 25 Mar 10 after I Deactivated Vodafone Mobile Connect Service. I was surprised when I received a message of deactivating Vodafone live service for which I haven't sent any message. After this I tried to activate Vodafone Live service by sending messages but no luck and then I called your customer care no. where I put a request on 25 Mar 10 at 7 Pm but that request was not processed and again on 26 Mar 10 at 10: 29 Am I register my service request under - [protected] and I got assurance of activation of VL by evening but no activation was done.



Again I called and spoken to Rahul at 9: 30 PM on 26 Mar 10, he was so rude and don't want to solve my problem, he denied to take my request as well as he refuse to transfer my call to some senior person. I called again and requested to other executive to transfer call to some senior person, then Gurpreet came on line and she had taken my request and assured me of getting the services activated by 10 AM on 27 MAR 10. But again same no activation done. I was pissed off with this kind of services given to customers by Vodafone. Again in night I called customer care and spoken to Rajesh (Floor Supervisor) again he assured me of getting services activated in 2 hrs but after 15 mins he called back and told that same should be activated by 10 AM on 28 Mar 10. Again same story no services had been activated by given time line.



When I called around 12 noon on 28 Mar 10 I was given a crap that due to some technical reasons services is not activated, your customer care executives think that Customers are bloody fools that for activation of this small service it will take 4 days. Again I spoken to some Ms Kiran she told me that services are activated but when I tried it wan again same story.



I called again to call centre and spoken to Ravi Kumar floor supervisor he told me there is problem with my handset but I tried AIRTEL connection it was working absolutely alright for AIRTEL LIVE service. I tried this thing in another 3 handsets but same error was coming when I tried to use this service. I was given assurance activation of this service by 10 PM 28 Mar 10 but no luck.



Today morning I called your call centre and tried to speak to some senior manager but no transfer my call and I was told that a call back will be arranged by 11 AM but till now no call received from your end.



Is this the way you treat your customers. I have a suggestion please change you’re HAPPY TO HELP TO HAPPY TO TROUBLE YOU.



I am very much upset with the way you people treat your customers. Kindly get my services activated ASAP with few hours or I will take this matter to consumer Forum as I haven't requested for deactivation for this particular service which was done from your end and now for activating same it is taking so long.






Regards



Praveen Kapoor

Hi,

I have requested Vodafone to terminate my postpaid connection on the grounds of poor network and signal quality 3 months back. Immediately I recieved a call from a manager of Vodafone saying that the quality issue will be resolved with in 4 months. He said that the Vodafone will give weiver of monthly rental till the problem is resolved and requested me not to terminate the connection and so I accepted. But suprisingly the next month onwords they charged me rental. I tiik this to the notice of Vodafone and they said they'l discuss this this with their managers. They never send me the revised bill but used to call me regularly regarding my dues which I couldn't pay without they sending me the revised bill.

Resently they disconnected my phone and sent me a notice to clear the dues with penalties.
My points are:
1. My repeated grivence regarding the poor network and signal quality is not
resolved.
2. As the Vodafone manager said, they have not weived my monthly rentals.
3. Vodafone charged me panalties for delaying the payment for which they
themselves are responsible. (They did not send me the revised bill so I could
not pay in time).
4. Why should I pay penalties for the mistake of Vodafone?

I carry the Vodafone number for almost 5 years and I never defaulted or delayed in paying bills.

Please help me how can I resolve this conflict and suggest me what should I do.

Pradeep

To,
THE VODAFONE EXECUTIVE,
NCR/DELHI/GHAZIABAD
respected sir,
i beg to say that on my no the teriff of 89 rs which has 20000 sms free across india. i use aprox 9000 sms (i check yesterday then it showed 11000 sms) but at this time when i check my free sms it show only 993 sms. it is mistakely cut by the company.

so,i want to return my actual frees sms

kindly grant me please solve my problem

thanks you
your long time customer
rajat saxena

I am using nokia 5233. I am not able to open a website "www.zedge.com" and various other sites on my phone,using vodafone GPRS.

I had made a complaint via email on (25,March 2010)and I received a call from Ms Priyanka (Tele caller) on (26, MArch 2010) but she was not able to handle he query and said that due to availabity of virus on these sites ,it has been blocked by Vodafone.Then after she transferred my call to Ms Varsha ( correspondence officer, Gujarat circle) and she too gave me the same unfeasible answer.

There are many many websites avilable where viruses are present ,then why this particular site is blocked ???

Just forget the virus, I am providing money to use internet facility and I shall be allowed to open any website I like.

There are many other operatos like Reliance,Idea,Docomo,Bsnl,Tata.they all provide access to all websites available.I cant understand why Vodafone is doing this stupid thing???

Then after I recieved a call from Ms Madhuri (Technical Supervisor,Gujarat circle) ,she too insignificantly told that due to virus available on www.zedge.com , it has been blocked.

I am quite gloomy that Vodafone persons are giving unfeasible answers.

Ok I understand that viruses maybe available on those sites but it would be damaging those peoples system who would access them.So I just request that unblock these websites especially www.zedge.com.I dont want anything else.

Vodafone I think its the world fully hopeless company, neither they have the business sense nor the ethics of business. Reliability is the matter far away from their custormer care executives. Simply ask them to do timepass with either gender colleagues. I had enrolled for postpaid connections before 10 days ago but till date it's not started. I am continiously calling on one of the executive no.[protected] but not receiving the calls. I think this is the first company such a carelss and disguisting.
To keep further relation with vodafone is nothing but keeping the dust bin on dining table.
The store where I purchased the connection is Vodafone thane west store, near malhar talkies.

I PURCHASED LAPTOP HP PAVILION DV4 1319TU HAVING SERIAL NUMBER
s/n: CND9271F54
P/n: VB644PA#ACJ
AC Adapter serial
SPS[protected] ADT
Date Code 7J0974
MY ADAPTER IS NOT WORKING SO I SUBMITT IT TO VINTECH ELECT., PUNE AT YOUR SERVICE STATION IN PUNE, HAVING TOKEN NUMBER 19409 ON 22 MAR 10, THEY REFUSE TO CHANGE THE ADAPTER AS IT IS IN WARRANTY. PLS RESOLVE PROBLEM

I have taken three post paid connections in the name of my wife bearing No.[protected],
[protected] and [protected] on 03.03.2010 under corporate scheme. My wife is
working as bank officer in Punjab & Sind Bank. I was told by VODAFONE
care centre sector 35 by Ms Megha that the monthly rent will be
Rs.99/- and I also signed a document in which full plan was written
that the monthly rent will be Rs.99/- PLUS 500 min. local mobile 2 mobile will
be free plus CUG free. That's why i have taken the three connections.
Previously i was using post paid connections of Airtel since 2003, I
only shifted to vodafone after assuring vodafone care centre that the
plan which i have signed will be given.

Now i am very surprised to see the first bill in which the company has
charged Rs.150/- monthly rental instead of Rs.99/-. Then i approached
to sector 35 vodafone centre and they (Megha) told me that the company will
charged Rs.150/- rental instead of Rs.99/- .

No documentary proof of Rs.150/- monthly rental provided from the store,

I also talked to Ms Parampreet Walia (Store supervisor) but failed to get solution.
They are pressing me to change the plan of Rs.75/- rental in which CUG is free but
500 min. are not free from the next billing circle.

kindly look into the matter and solve my problem. Kindly charge
Rs.99/- monthly rental as an agreement/ plan signed by me with the
company otherwise i have no option to shift again to Airtel.

I am Mr A K Datta (No.[protected] at present the users of ‘Vodafone’ are not getting good services from them on the other hand they are misbehaving to the customers, not only that they are sending vague bills. In my case, they hv sent a Erroneous bill in case of my GPRS which I hv not used at all.

After calling them, ‘The Vodafone telecallers’ was unable to extend expected assistance to the old user which is not at all warranted from an esteemed organization like them. The attendants have unnecessarily complicated the matter other than resolving the issue, which has definitely shaken my firm trust for them and my other colleagues (Vodafone users) are also destitute to their services and all are firm to disconnect the line very instantly, only due to their fraud and misbehavior.

Hi,

I had enabled Vodafone mobile connect on my postpaid mobile phone and i had agreed to pay Rs 250 rental for the same. Under this plan, I was promised 100 MB o[censored]sage free.

Once i had activated and received a confirmation, i was sent the settings of Vodafone Live (which i already have). Once i saved the settings in my mobile phone I was able to access various websites which I was not able to access previously (Such as Youtube) so, i assumed that i was being billed under the Vodafone Mobile connect plan. When my Bill was generated, I received a staggering bill of 1611 for GPRS.

Apparently Vodafone had charged me rental for the Plan and also did not give me the 100 MB free as promised. The 1024 Rupees was charged unjustly. I had sent a mail to corpcare.[protected]@vodafone.com and i got numerous calls by executives for one month but my bill was unchanged. I was not refunded any amount.

I was on roaming for 2 weeks and still i got calls from customer care executives (Which were charged to me for resolving this issue). No action was taken and nothing has changed.

I got a call 2 days back from another executive stating that 511 Rupees had been waivered from my Bill. I have no idea how they calculated this amount and when i mentioned to him that they needed to waiver 1024 Rupees from my bill, i got an indifferent reply from him "We will take your feedback".

I have been a loyal customer to Vodafone Since the old days when they were hutch. I had numbers in the Kerala circle, Karnataka Circle and Tamil Nadu circle. But, now I will no longer support vodafone and will not recommend it to anyone. I have no intention of paying my outstanding Bill unless this issue is resolved completely. You may call me on [protected] once this has been resolved.

Thanks
Mazin Mahmood

Hello,

Vodafone service is now become worst. They simply dont want to answer customer queries and dont want to assist their customers. They should change their slogan to "Not Happy to Help" :(

When we call 111 , there is all mess. I tried to understand it by dialing 3-4 times and requested their IVR system to email me itemized bill for the month of january , february and march 2010. Once I disconnected the call, they sent me SMS that "your request id number is[protected]" on 20th march 2010. They are still sending me soft copy of my bills. I was properly receiving ebills till december not sure what happened to them they stopped sending me bills from january 2010. I am still waiting for their emails. They simply dont care and I am not sure what they got by designing that worst IVR system which is not helping their customers.

I contacted their representative in january and february to disable ISD facility for my mobile . They told me to send sms to this and that number and assured me that they have disabled the facility and it is still active on my cell. God knows what type of staff they have and what actually they do when they disable ISD facility . I think they think disable any facility means "keep it active" .

When I try to contact their complaint department, that auto voice lady just says "Sorry we cant process your request at this time" and call get disconnected. I am not sure at what time they can process my request.

To resolve my problems I am trying to register their website at

https://myvodafone.vodafone.in/NWSS-Project-context-root/NwssFRR.jsp?Circle=0014...⇄

which is also not working

it just hangs once we enter all the information and hit enter.

Do anyone knows if we can have the same number by switching to another provider ?

Thank you,
Rajashree

My plan was 222-talk time for [protected], but just three months back, I got a bill where the plan was changed automatically without any request from my side for this number. Vodafone changed the plan lifetime and I got a bill of Rs 500 extra. I immediately visited your nearest service centre, East of Kailash, and after waiting almost one hour, I complained the same, and they promised that I will get revised bill… within next 72 hours. Please check your service centre, in front of me only a customer service representative send the mail to your higher authority from Vodafone East of Kailash office. I was told that once I received the revised bill I should pay. I was waiting for bill almost 10 days but no bill received. Then after 10 days my phone was suddenly disconnect. But frequently I get call from your Vodafone service for payment, I told change my bill and send me. I will pay, and request to please check my phone service… no outgoing call was possible. Every time, I had given promised but no solution.
After that two-phone bill they send. With addition of two months bill and lot of late payment without changing the same but surprisingly last three months I was no call from that number.
One-day one payment collection executive come to my home, I told the same to him and told him to check my bill and correct it and send me. If not disconnect my number and deduct from my security money of 500, what I had done. But no result.. Every time call centre of Vodafone call, I request them to rectify my bill and restore my phone but my problem is not solved at all and nobody bother to take care of customer genuine problem.

Second number also. I supposed to pay 15th of every months and if you see my check payment, I am paying before 15th but they are sending me late payment in last few bills. . But frequently after that two-phone bill they send. I complained but no solution. From today without telling me anything. That number also suspended.
Either my service is stopped or not that is not the criteria main points here:

1st, why Vodafone not bother to provide the solutions for last three months and unnecessary billing to me whiout any phone connection and harassing the honest and genuine customer like me.
2nd for payment calling four times a day but why not my problem was solved.
Why they are made my handset out of order because my handset number is with them. This will be seriously viewed.

3rd it was Vodafone mistake to change my plan without any consent of mine and because of I want solution they started one by one wrong step and I tortured and harassed by Vodafone.
4th If the number is disconnect like this and I will not able to call and then you will send a bill with full Charge of 299 plan, this will not be acceptable at all.

5th if I am not getting the solution… and the way Vodafone harassed me will not be acceptable by us at all and same will be conveyed to 1st higher authority of Vodafone,

I want this matter should enquire by independent agency from your Vodafone.
.
I was totally out of touch with everybody because of Vodafone’s unacceptable approach.

I am a doctor working and living in delhi and have been using vodaphone no [protected] for last 4 yrs now . there has been a poor network service for couple of years now . inspite of repeated complaints to the costumer service , the problem still persists . I get false assurances frm vodaphone that it will be resolved .
the problem is that there is low singnal strength near my home- i live in south delhi near alaknanda . the call gets disconnected when i'am on some important call and voice is not clear . I even changed my mobile phone and bought a blackberry smart phone -but the problem still persists . The voice quality is not good even when i am away from home .
Vodaphone has admitted that the signal strenght is low in the area( alaknanda ) and they are working upon the problem to get it resolved .
I am a doctor by profession and its improtant for me not to miss any call . my friends and patients always complain that the voice is not clear and every time they have to dial my no. many times to talk. i cannot change my number for obvious reasons.
There have been repeated complaints to vodaphone but of no use - its all gone into deaf ears .
I hope complaining through this media should make some difference .

Dear Sir,

I am a vodafone customer of Punjab circle at Chandigarh with mob no. [protected]. The customer service of vodafone is very poor. Inspite of lodging my request for deactivating caller tune service to my mob no. repeatedly on 22 Mar 10, they have not deactivated the same. Whenever their customer service is approached, rather than giving any satisfactory reply, they redirect a customer to some other number. Except speaking their routine courteous tone, they do nothing worthwhile.

It is requested that they do at least some semblance of customer service and help their customers. My request is still pending.

Harish Kumar Mittra