Vodafone India Complaints & Reviews

i want to disconnect my vodafone postpaid connection my no. is [protected] .

Dear Sir,

I was the subscriber of above subjected Mobile Number, which was surrendered by me in the month of August' 2007 after paying all the dues.

This is to inform you that at the time of surrender the total due amount was of Rs. 2327 /- which was paid through cheque no. - 279924 of HDFC Bank which was cleared in my account on 22.11.2007. After paying the all dues I was shocked to receive a telephonic call on my alternate number that the above amount is still pending and the excutive threatned me that if I will not pay the amount, the Company shall take serious action against me. After hearing from the execuvtive I again issue a new cheque no. - 545607 of ICICI Bank of amounting Rs. 2227 /- which was also cleared in my bank on 11.12.2007.

I was again surpsised to receive a telephonic call from your executive that the above amount was not cleared in their account.

Sir, as per my account statements of HDFC Bank and ICICI Bank which shows that the above two cheques are cleared and you have received total amount of Rs. 4554 /- instead of total dues of Rs. 2327 /-. After receive the double amount you are still want to recover more amount from me. It means that you want to extract more amount instead of due amount by threatening the customers.

I request you to please check your accounts and let me know the actual refundable amount which was excess paid by me on account of dues on account of my mobile no. - [protected].
Thanks,

Santosh Kr. Singh
Mobile No. :- [protected]

my no. is [protected] i belongs to Moradabad,i bought your vodafone prepaid no. because you are giving international roming and i want to go abroad, i had called your customer
care to facilitate more and ask about the world calling card to reduce me calling rate, they told that I would get it with any dealer and recharge it normally as another voucher do. Now i had purchased it with my pet dealer 19 vouchers about Rs.2000.But i
was anable to recharge it or use it,that is worthless for me At that time it is very horrible for me,i had to spent a lot to talk with my relatives. I used your facility by the misguidence of your customer care. One thing is more that your customer care told me I can recharge that vouchers at a time, but i think that is not possible. Now the problem is that I have to return it back because it is not useful for me. But the dealer refusing it to return due to distributer is not interested in returning back. So is this you are doing your business and making such a bad distributer. In that case I am Sorry that I am using your connection. So can you help me out from this situation.Or I will go to the cunsumer forum.Reply the receiving and solve the problem as soon as possible

Hi,

This complain is regarding misbehaviar and very unhealthy kind of language used by ur executive . during my office hour's .
what kind of people you have in your organization . is this the way to talk and sell your product . I want an imediate action on that . if you are not able to do so than tell me quickly . so i can
apporach your higher athorities . waiting for reply .

1) Name of executive :- Gaurav
Phone No. :- [protected]
2) Name of executive :- Sahil
Phone No. :-[protected]


Regards

Pankaj gupta

Autodesk application engineer

sir,
plz muje vadafone ke m.p. office ka pata de? kyo ki me vodafone ka distibuter banna chata hu.
thank you.

Dear Sir


i am having Vodafone Prepaid Number but now i want to convert this prepaid number to post paid number but they are not doing this.

i also tried to call them but they are not even ready to listen this and also contacted at the several Vodafone Stores and they are also not behaving in proper way.

please help me.

look forward to hear from you soon.


best Regards

Ashish Anand

Pleaes Send My puk no. as on my e-mail id - [protected]@rediffmail.com.
yours thankfuly

sir,
my mobile no.[protected]
i activted my call waiting service before 3 months
it automatically de activated
there after it is not activated in my mibile
i say this in many times in custumer care from mobile
they give in valied response
in any mobile phone my call waiting service is nit active
please clear this problem on my sim

Hi myself is Vishnubhai Brahmbhatt,
I had submitted my check to vadafone for payment,but due to date issue ,check get back(rejected) so we paid cash instead of check.

Now i want my check back(Rejected one) from vodafone ,i had go to customer center at Sardar Stadium center,Ahmedabad,India twice and i approach Ms. Dhanya and Ms. Rupal twice and still had not received my check yet.
Please help us...

My Mobile No:[protected]

Thanks,
Mrunal Brahmbhatt.

Hi,

This is Mahendra Kumar Shukla from HCL Technologies Ltd.-Noida, has been taken corporate connection on 17th Dec,07 number is ([protected]) from your sales agent (DSC Noida) Mr. A.K. Varma his mobile number is ([protected]). I have paid 250 Rs. Cash for this connection. I asked Mr. Varma for providing me the 250 Rs. receipts. He didn’t provide me any received of this amount. Any how he couldn’t provide me any receipt. After that he assured me your number will be started from 18-dec-07. Why are you asking for the receipt, I have paid your amount online?
As per his assurance, my number had been working successfully during 18-dec-07 to 31-dec-07, finally I was satisfied but my service holed on 01-jan-07 due to cheque bounce. I conformed this from Vodaphone customer care. They replied, your services have been hold due to cheque bounce,. I was shocked and worried as I have distributed my number to my friends and my family. Finally I decided to call Mr A.K. Verma. I called to Mr Varma for discussing this issue. He replied, I have paid your amount through cheque. Again I shocked because I did not give any cheque to Mr. Varma. I only gave the cash amount of 250 Rs to Mr. Varma. According to Mr. A.K. Varma (sales agent) he put the cheque of another person in Vodaphone office which was favoring my number ([protected]) due to not accepting the cash payment from the Vodaphone office. The cheque was issued from ING Vasiya Bank cheque no is (265856). Mr Varma gave me too many contacts (Mr. Ateek Kaushik -[protected], Mr. Ranjeet -[protected] and Miss. Usha – [protected]) for discussing this issue. I talk to everybody but finally got no update. Everybody was trying to make me fool.
Now this time, I was very frustrated and bothered. Such persons like Mr A.K Verma - [protected], Mr. Ateek Kaushik -[protected], Mr. Ranjeet -[protected] and Miss. Usha – [protected] are misguiding your customers I have no personal hatred towards these guys but being a reputed company these guys are not sending good message to your customers.
Requesting you to please resolve my problem as my family is also suffering this issue. Please take a stern action against these guys (above mentioned) who are creating a bed image of a reputed company (Vodaphone)

Many Thanks.

Yours Cordial,

Mahendra Kumar Shukla
HCL Technologies Ltd.
mahendra.[protected]@yahoo.com
[protected], [protected]

am postpaid customer of Vodafone having mobile number +91 [protected]. I have taken this connection by my residing address 11-Vishnulok Colony-Lucknow.
On 1st I have made a complain regarding opening of ISD Facility at my cell phone after that they instruct me to visit Vodafone Store and deposit the security amount and your ISD will be activated within 10 min to max 24 Hours.
I have deposited the amount at Vodaphone -East end Mall, Vibhuti Khand Gomti Nagar -Lucknow Store on 2nd Jan 2008 at 1:00 pm vide receipt number 1508926 and Service Request Number 1532417. They have promised that your ISD will be activated witnin next 1 hour and max it will take 24 hours. In spite of Several reminder at their customer care nothing has been done till now.
In spite of Several Calls done at [protected] every time they suggest that its under process and will be activated very soon. You switch off your mobile and switch on, okay sms act isd 111 etc etc

Yesterday when I call Nodal Officer of Vadaphone Lucknow at [protected] she also not responded. She said do the complain at [protected] we cant help you. I have called her two or three times regarding the same and each and evrytime she said okay sms me ur number will try to do something.
After 10 Min's i received a call from another lady from [protected] saying that please don't call at nodal office number again and visit vadaphone store for activation and she is also looking into the matter.

At 8:30 after i was free from Office reached at vadaphone store at Gomti Nagar no support has been given to me there also. Now they says it might take 78 hours or more. We cant help you while taking the security deposit everyone has assured that will be activated within very soon.
When I have told them do the needful otherwise i will complain to TRAI and Consumer Forum Vodaphone store representative says that "Jo Aaye Kar Lijiye-Kuch Nahi hota Hai aur Ab Aap Aapki ISD bhi jaroor khul Jayegi-Ab Aap TRAI se hi ISD Khulwa Lijiyega"
Go and do whatever you want to do and also request to open ISD with TRAI only).

I have call several times from 6 pm to 9 pm at [protected] and[protected] but no body pick up the phone. At 8:48 pm i have send an sms at both the numbers "If my ISD is not activated within next hour we wil complain to TRAI and will file a case in consumer forum also. No support received from ur waves store as well as you"
At 10:00 pm I received a call from Miss Rekha regarding the same that they will try to activate it before 10:00 am today but nothing has been done till now.

Kindly take strict action so that in future they should not these type of thing and behaviour to other persons.
Mobile Number +91 [protected]
Owner Name : Azeem uddin Khan


Waiting for your reply eagerly

Saud Anwar
C/o Azeem Khan

DEAR SIR,

WE ARE AUTHORISED DEALER OF TVS MOTOR COMPANY IN MALAPURAM , KERALA. WE HAVE 9 CONNECTION IN VODAFONE . IN OUR ONE NUMBER-"[protected]" WITH OUT OUR PERMISSION THE SCHEME VF2VF 10 PS SCHEME ACTIVATED , AND WE COMPLIANT VARIOUS TIME IN CUSTOMER CARE FOR CANCELATION OF THE SAME. BUT NOT RESPOSE FROM THE END , AND VODAFONE COMPANY RAISED A BILL ie 22.11.2007 THERE IS DEBITED A RS. 49/ AND WE TOLD THEM TO WAIVE THIS AMOUNT ( THROUGH VODAFONE STORE PERINTALMANNA BY WRITTEN" ) BUT THIS MATTER NOT FORWARDED TO VODAFONE CUSTOMER CARE AND WE TOLD THE CUSTOMER CARE FOR WAIVER ( 15.12.2007) BUT NO REPLY FROM AUTHORITIES. AND AGAIN RAISED A BILL 22.12.2007 AND DEBITED RS . 49/ . SO WE REQUEST TO TO TAKE THIS MATTER VERY SERIOUSLY AND GIVE THE WAIVER TO US FOR SETTLEMENT THE BILL.


REGARDS

PRASAD
CLASSIC MOTORS
ANGADIPURAM
PERINATLMANNA
KERALA

I am a postpaid user in Mumbai. When I had been out of town, I could not find any Vodafone network there despite it being a fairly big town in Orissa (Bhadrak). All other major operators had their network there. However, when I tried connecting to one of the other networks, I kept getting a "No access" error. Customer care told me that they do not have a "tie-up" with other carriers in that area. Before leaving Mumbai, I had called up customer care to ensure that roaming services are available in Orissa and at no time did the rep hint on this "no tie-up" stuff.

More recently, a friend went abroad and got International Roaming activated (after paying a security deposit of Rs. 3000). However, on landing in Thailand, he found that he was in the same "no-access" situation. Repeated calls to customer care haven't solved anything. What is more irritating is that mails to corporate.[protected]@vodafone.com aren't answered. No one would expect such high-handedness from a respected company.

Now I wish Vodafone had never taken over Hutch. It has actually degraded the once wonderful service.

Dear Sirs,
we would like to inform you that vodafone Essar is not paying our renumerations for the work/job already completed.
we have provided office space in Kanpur city to vodafone essar ltd. The person involved in this deal was Arun Kumar (Up east commercial head) and he assured to make our payments as soon as the work will be completed.
We regret to inform u that the deal was closed in July 2007 and till now we have not received any payment from the company. Arun kumar always assures for clearing my dues.
Now Arun Kumar has promoted to Mumbai as commercial head for the company for India([protected])and now he is not even picking my phone
The officer joined in place of arun kumar at Lucknow office - Saurabh Sharma (up east commercial head) ask us for the written proof for the job awarded for doing this work.
We like u to ask saurabh sharma ([protected]) that if a person at such a high position( commercial head -India ) has commited us for making the payments in his mail, than there is no proof required.
For ur convinience our brokerage bill & mail of arun kumar is enclosed at the foot of this letter.We can provide u the complete correspondence between us & company. we would like u to inform arun kumar to clear our payments else we will have the last option to move to consumer courts for justice.
We will anticipate ur early action in the above matter at the earliest.
Regards,
vinay kumar dixit([protected])
Subject: RE: brokerage payment
Date: Mon, 12 Feb 2007 19:20:33 +0530
From: Arun.[protected]@hutch.in Add to Address Book

To: [protected]@yahoo.co.in

You will surely get some payments for whatever lil work you have done as the deal was closed directly between me & Amit.
We do not want any charities or obligations.
But pls mind the language o[censored]r mail as same is unacceptable and I wud not revrt to any further similar mails of yours.

Thks.. Arun

________________________________________

Dear Sir,

My Name is Dinesh Singh, I am serving in Indian Armed Forces and presently deployed in Northern Sector of India in Counter Insurgency and Counter Terrorism Area of J & K and my family is residing in Delhi Cantt. Though, we the army men don’t have enough time for all this, but I am writing you, when I and my family suffered a lots of harassment by one of your employee named My Chandresh, working in Vodafone Shop, Connaught place, New Delhi. I would like to write from the beginning to understand my problem.

I was continuously using your Pre Paid Mobile connection (Hutch now Vodafone) No [protected] for the last 6 to 7 years. In Aug 2007, my wife lost her mobile alongwith the above SIM. She lodged an FIR in Police Station, Sadar Bazar, Delhi Cantt and obtained a copy of the same. Thereafter, on 26 Oct 2007, I came one week leave, which we army men hardly get, and went to Vodafone Shop at Connaught Place (CP), New Delhi to apply for another Vodafone SIM and to retain same No i.e. [protected]. There, Mr Chandresh, one of employee of Vodafone in CP Vodafone shop attended me. Mr Chandresh ask me to submit a copy of FIR, ID Card, residence proof and two passport size copy with Rs 250/-. I surprise, because Vodafone customer care told me that to apply for new SIM, just handover these above documents and Rs 100/- to obtain the same No. When I told Mr Chandresh above this he told me to retain above pre-paid No, I have to take Post Paid connection first which can be converted to pre paid after one or two months (if not satisfy with Post Paid). By the way I agree and handedover the following documents to Mr Chandresh :-
(a) Photocopy of FIR for loss of Mob having Vodafone SIM having No [protected].
(b) Photocopy of Driving Licence.
(c) Photocopy of PAN Card.
A sum of Rs 250/- in Cash.
Two Passport size photographs.

I handedover all these things on 26 Oct 07 and Mr Chandresh handover me a SIM in an envelop and said that the SIM will be activated within 24 hours. When I said that you have not gave me any receipt of the above documents and money. He gave me a blank form of Vodafone connection form just write Post Paid plan of Rs 175/- and Signed beneath. I surprised but take it because I have to do go back on the same day by night train. I repeatedly tell him that be ensure it work within given timeframe because I am going back to my duty station in J&K and it would not be possible for my wife to come here leaving my small children at home alone. He assure me and I left.

But the same thing happen which I was afraiding of. The SIM did not activated even after laps of four weeks. Whenever I need to talk to my wife I have to call on my neighbour’s cell time and again. One day my neighbour’s wife said something bad to my wife regarding use of their cell, she feel very shameful and took another SIM of IDEA and started using it. Its really very shameful for me and for Vodafone.

But this was not the end, suddenly I was given a task of Delhi from my office. I came here in Delhi and after completing my official work, I went to Vodafone Shop on 08 Dec 07 in CP, New Delhi. Mr Chandresh was not there, I tell my story to another employee, she checked from computer and tell me that they did not receive any documents. When I show them that piece of paper which Mr Chandresh gave me, they said that he might have not deposited my documents and suggested me to wait for Mr Chandresh because they said that anybody else cannot solve my problem since they are not aware of my documents. After waiting from 1200 hours to 1430 hours in Vodafone Shop, CP, Mr Chandresh arrived. I tell him everything, he first check from computer and then said to submit all the documents once gain. But I said that since, my wife started using another No and informed everybody of the same, now I didn’t required your SIM anymore. Hence, I handover that piece of paper and SIM to him and since he has not produced my documents even after one months, I ask him to return Rs 250/- which I gave him initially. But he first try to make me agree to take another SIM, then in the last said that he don’t have the money to return and requested to give all the documents once again. Since, he left no other option for me, I once again gave him following documents on 08 Dec 07 :-

(a) Photocopy of Driving Licence.
(b) Photocopy of PAN Card.
(c) Two Passport size photographs.

This time he filled a form and signed there and gave me duplicate copy of that form alongwith two SIM. He said first insert one sim which after activation within 4 fours automatically damaged after four days, then insert other sim. And this time he assure me of timely action and I take his mob No too. I gave that document and SIMs to my wife and went to my duty station i.e. J&K. Initially SIM activated, but in every half and hour a SMS recd that outgoing calls restricted and submit documents immediately to retain the Number. Means to say “same thing happen again”. I called Mr Chandresh over his mob and ask for all these. He first attended my phone and tell me to call next day, when I call next day he checked from system and tell me to come to Vodafone Shop once again and to submit all the documents once again. My GOD. I am serving here for the national security at the border and this man is trying me to serve for him time and again. WHAT A VODAFONE. Is this the so called VODAFONE. I think the Hutch services must be better then Vodafone. Because I was using Hutch since last 6 to 7 years and never faces such problem. I initially thought that Vodafone must be better then Hutch, but I was wrong. There must be some mis-management in the administrative staff. Because employee, like Mr Chandresh can only pass their time in a condition where the administration department is sleeping.

By the way, I have nothing to do with your management. I just want to know, what the senior level management can do for me and Mr Chandresh. Now, I am not going to give you documents or photograph. I just want to know the action taken against Mr Chandresh, who on telephone, when I said that I am going to complain against you said “Do whatever you want to do, you can not do anything against me”. And if, in any case the Senior management can not take any action, please return my money or I will have to knock the doors of Consumer Court. Decision is yours.

Waiting of your response. Whether quick or Like Mr Chandresh ?

Dinesh Singh
No - [protected] (If working)
Alternate Mob No - [protected]
[protected]
Residence Address - Qtr No 8/2,
Basantra Lines, Delhi Cantt