Vodafone India Complaints & Reviews

I make two time online payment for recharge of my wife cell to this company , through netbanking but this company only take money than became silent .
1st time i make payment throuh Rechargeitnow for Rs 118/ , amount is deducted from my bank but company didnt show the money in cell account .
2nd time i make payment through Vodafone online recharge for Rs 118/ but result was same , no money is shown in cell iaccount
I lodge a complaint regarding this matter in compant customer care ,

I got this answer (postedhere)
acknowledgements <[protected]@vodafone.com>
to [protected]@gmail.com
date 16 December 2010 10:41
subject Happy To Help: MY ACCOUNT BALANCE
hide details 16 Dec (4 days ago)


Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please SMS <EMail> <email id > to 11
This compalint is lodged on dec 16th 2010 but there is no any responce from company .
I decided to switch this company and never recomend to my friend and relative to take a connection from this VODAFONE
aRVIND kUMAR

due this site efforts only my problem get solved.thanks.

SIM — SIM REGISTRATION

DEAR SIR,
PLEASE REACTIVATE SIM I HAVE ALREADY SUBMITED ALL DOCUMENTS TO DEALER.BUT YET MY SIM IS NOT WORKING SO PLEASE MY IMPORTANT CALLS ARE STOPPED.

Vodafone Postpaid SIM — SIM REGISTRATION FAILED

I went to the customer care center and asked the problem sim regestraion failed then the told exceed the credity limit and pay the amont it will activate with in two hours then i paid the amount till now it will not activate they did not tell perfect reason
what can i do.

Vodafone SIM — vodafone prepaid sim registration failed

i had taken a vodaphone prepaid sim nrly 20 days back and had got it activated, but culd not use it , now when i insert the card i get sim registration failed & also tehre is no network for when i insert this sim , i tried with other sims its working

voda phone service — about customer care service

sir / mada
i am rajesh ranjan my mobile no. is [protected]. i use vodaphone service from 7 month. i activate the internet pane on my no. by recharge Rs 98/- on 25/02/12 but this service is not running on my no. then i call customber care approx 10 time .but they do not take any responce till now. but they talk rudely & they tell me i cant do any help. and i also cant transfer this call to senior. and now they ristrict my call from care. please take right step according to my complain & inform me.

Vodafone — Not got full talk time added

Hi,
Some days ago I recharged my mobile phone [protected] after confirming from the vodafone customer care that I will get full talktime of 333 if I recharge with same . But after recharging I got only 174 rs talktime .When I called to customer care executive they told me that they cant o anything in this and for furher information I should visit my nearby vodafone office .
I am a working guy an can not follow them up .
Please consider my complaint and do whatever best can be done .

Thanks
Shabad

Hi;

I am Ajay from bangalore, i recharge my mobile for Rs. 150 through internet by my ICICI account on 23rd Sept, 2008.
But i didn't get my account balance updated.
My mobile no. is [protected].
Please enquire why my account is not yet updated.

Thanks & Regards

Ajay Kumar Maurya
Mobl. No. [protected]

Hello everyone,

I had recharged my no. through vodafone.in.the recharge was of 52 from which i get 45.14 Rs. the website shows it is a recharge coupon but on talking with customer care executive they told me "we havn't change the website .it is a bonus card.sorry sir we can't do anything".
for my side it does not matter of loss of 52 Rs.but there is a question what about those thousands of people who are using this online recharge site.how a company like vodafone can do such type of blunder mistake .

Vodafone — regarding recharge

dear sir i was recharging my phone with my credit card on freerecharge.in but by mistake i entered wrong number.The number i enterted was [protected] but my number is [protected] of amont 400 with my hdfc credit card so please i request u to transfer my money to my number or account please.

regards
j.p.singh

I received a message from vodafone to recharge mobile with RS 333 & RS 222 . It will give full talk-time and and same number(333 or 222) of local messages free. I recharge my mobile with 333 and now it is showing in secondary balance. I called to customer care to know about secondary balance. They said 2 days back they have changed the rule of these recharge, on which std package, Internet package and other normal facilities will not be used as main balance (The way we normally recharge our mobile with full talk-time). It will be used when there is no main balance in your account. I have requested them to transfer my amount to main balance . They said it is not possible. So even after recharging 555(333+222) I have to recharge once again for normal use. they never mention this policies before recharging mobile. So i am feeling like i lost my RS 555 plus giving extra headache.

4 Oct 2008
I have already given complaint about my NEW sim card recieved - No.[protected]. This sim/Mobile number had been used BY VINAYAKA TRAVELS since I am getting a lot of phone calls enquiring about the reservations, timings etc. which is horrible. I have already requested Vodofone to change/another mobile number instead of this number for using this service with the credit available.
So far nothing has been happened. I request once again to check and change this mobile number and request you to issue me new sim/mobile number at the earliest.
Hope, the reqest can be attended immediately since I could not able to use this number at all.

Viswanathan
My alternative mobile number is [protected]

hallo. i have a vodafone card ,no is [ [protected] ] . i was rechared with rs. 64 . but the company did not give me any benifit for this recharge.. plz help me..... my personal mobile number is [[protected]] .....

My Name is Jigna Pandya and Number is [protected]. this connection is on mr.yadwinder Singh's name from Giddhadbah.

I am a punjab customer. on 24th of August i was in Ahmedabad ( Gujarat).At that time i recharged my number by Keyosk(by electrical machine) around 9.45 to 10.00 of Rs.100 by cash.A system issue me a passward alsoagainst recharge and provide the information that it's successfully recharged.But still i did'n get the balance. so many time i informed to customer care & vodafone store also.By them i came to know that Electronic machine not supports in roming.......but what's about my 100Rs.

I am so disappointed tht its 1 month left but i dont get my balance.

Please reply me
Your prompt action will be highly appriciate.

Jigna Pandya

This is against Vodafone Prepaid service. i have called Vodafone 111 and requested them to tell me another alternative other than calling 124 to activate my 77 sms offer as 124 call is not being connected. But the cc lady insisted on doing it her self by taking a request. but later on when i checked my balance after 10 mins. Rs.144 was deducted from my Vodafone account.
i immidialty called 111 and requsested them to reconfom what had just happen and y i was deducted rs.144. they initially tried to say that i requested a double times and when i said i never said any thing such. they coonected me to their supiriors and i was told that it is a technical issue and i would be refunded the 77 back by 8pm 7-nov 2010.
but till now i did not get the details nor any refund. now when i call they just jus say no refund will be given or they just say to be on hold and disconect.

this may be true indeed, this is hari from chennai, i also had problem wit vodafone.
I bought vodafone sim few week before. I suffered a lot due to network problem.. finally i found tat the problem was wit the sim card.. regarding this i gave many complaints.. But the vodafone blocked me from making complaints. i called 198 complaint no. after few try it came as " your request cannot be processed " on enquiring, i came to know from a nodal officer tat, beyond certain limit, we can not cal the cutomer care to give complaint..
Isnt this horrible.. they have assined 198 especially for complaints n this network blocks after certain limit..

IT HAVE BEEN A MONTH THAT I PORTED IN TO VODAFONE.SINCE THEN I AM FACING LOTS OF PROBLEM.AT FIRST WHEN I PORTING GOT COMPLETE I RECHARGED WITH 23(AS TOLD BY THE LOCAL VODAFONE STORE) I WAS SUPPOSE TO GET TARIFF OF 35P/MIN TO ANY LOCAL BUT GOT 60P/MIN. THEN I COMPLAINT BUT NOTHING HAPPENED.THEN I RECHARGED WITH 80 RUPEES SMS PACK BUT BALANCE WAS DEDUCTED FOR AN SMS.I MADE A COMPLAINT. A PERSON FROM VODAFONE CALLED ME I TOLD HIM MY PROBLEM ABOUT THE SMS DEDUCTION AND CALL RATE.HE TOLD ME TO SENT A SMS TO 144 WRITING CAN MIN. MY MIN PULSE RATE WILL BE STOPPED AND IT WILL CHANGE TO SEC PULSE.I DID BUT AFTER THAT I FOUND EACH CALL COST ME 1 RUPEE. I AGAIN MADE A COMPLAINT.MY 60 PAISA SERVICE STARTED AGAIN.THEN I REACHED WITH RS.41 FOR SEC PULSE FEW DAYS BACK.NOW TODAY I RECEIVED A SMS STATING THAT I WILL ENJOY TARIFF CALL RATE OF 60 P/MIN TO MOBILE AND 90P/MIN TO LANDLINE.I CALLED UP THE CUSTOMER CARE AND THEY TOLD ME ITS AN OFFER FOR.BUT I REACHED WITH 41 JUST A COUPLE OF DAYS BACK.DURING THE LAST 1 MONTH I FACED A LOT OF PROBLEM WITH VODAFONE.AND STILL PROBLEM R CONTINUING.I DON'T KNOW WHY THIS IS HAPPENING AS I HEARD VODAFONE IS THE BEST OPERATOR IN KOLKATA.IF THIS THING CONTINUES THEN AFTER THREE MONTHS I HAVE TO PORT OUT OF VODAFONE.

Sir/Madam

I have recharged an amount of Rs. 1000/- to a Vodafone mobile no ([protected]) on 06.03.12 and Rs.1000/- on 11.03.12 through internet banking from AXIS BANK ACCOUNT but somehow recharges were unsuccessful. I was corresponding to my bank to get back the amount but bank authority has replied to contact with Vodafone after a long period of time.
Please suggest that can I get back the amount of RS.2000/- and how because I have done so many correspondence to AXIS bank authority already.

Regards,
Biplab Karmakar



From: Girish.[protected]@axisbank.com [mailto:Girish.[protected]@axisbank.com]
Sent: Tuesday, April 24, 2012 9:26 AM
To: [protected]@lntecc.com
Cc: [protected]@axisbank.com; Jamshedpur.[protected]@axisbank.com; Samrat.[protected]@axisbank.com
Subject: RE: RECHARGE FAIL
Importance: High


Dear Sir,

As per the appended mail we would like to inform you that we have already lodged your complain for refund of the amount. However, as per the record of moblie operator it has been a successful transaction. For further process please contact with the mobile operator.

For any clarification please feel free to contact with undersigned.


Thanks & Regards

Girish Nandan Sahay
Deputy Manager
Jamshedpur Main
girish.[protected]@axisbank.com
IFS Code- UTIB0000012


-----B Karmakar <[protected]@lntecc.com> wrote: -----
To: <Girish.[protected]@axisbank.com>
From: B Karmakar <[protected]@lntecc.com>
Date: 04/21/2012 04:12PM
Cc: <Jamshedpur.[protected]@axisbank.com>, <Samrat.[protected]@axisbank.com>, <[protected]@axisbank.com>
Subject: RE: RECHARGE FAIL
Dear Mr. Sahay,

Still waiting for your communication.

I have personally visited to your branch and had a talk with Mr. Samarat Goswami three times in this regard.

Please let me know how many more I have to go to your branch for that money to be credited in my account.

Regards,


Biplab Karmakar
Construction Manager
CAPL Project
Mob. No.-[protected]



From: Girish.[protected]@axisbank.com [mailto:Girish.[protected]@axisbank.com]
Sent: Thursday, April 12, 2012 6:56 PM
To: [protected]@lntecc.com
Cc: Jamshedpur.[protected]@axisbank.com
Subject: RECHARGE FAIL
Importance: High


Dear Sir,

We regret you for inconvenience caused to you.

This is in reference to your mail to our customer care regarding failure of recharge of your mobile.

We need to inform you that, we have initiated the request for the reversal of the amount. We will revert you within 7 working days.

We request you the please visit your nearest Branch of Axis Bank for updation of your contact details so that we will update you the status of your request easily.


For any clarification please feel free to contact with undersigned.

Thanks & Regards

Girish Nandan Sahay
Deputy Manager
[protected]/07/08
Jamshedpur Main
girish.[protected]@axisbank.com
IFS Code- UTIB0000012
=

This Message and its contents is intended solely for the addressee and is proprietary. Information in this mail is for L&T Business Usage only. Any Use to other than the addressee is misuse and infringement to Proprietorship of L&T Construction. If you are not the addressee please return the mail to the sender.
L&T Construction.

----- Message from B Karmakar <[protected]@lntecc.com> on Wed, 11 Apr 2012 10:11:21 +[protected]
To: <customer.[protected]@axisbank.com>, <[protected]@axisbank.com>

cc: <Samrat.[protected]@axisbank.com>

Subject: FW: Unsuccessful Transaction
Sir/Madam,

Neither received any communication from you nor any money being credited in my account.

This is really very poor response from your end.

Regards,


Biplab Karmakar
Construction Manager
CAPL Project
Mob. No.-[protected]



From: B Karmakar [mailto:[protected]@lntecc.com]
Sent: Wednesday, March 28, 2012 12:30 PM
To: 'Customer.[protected]@axisbank.com'
Cc: 'Samrat.[protected]@axisbank.com'
Subject: RE: Unsuccessful Transaction

Dear Sir,

No communication have been received yet from your end. Please let me know when the below mentioned amount will be credited to my account.

Regards,

Biplab Karmakar


From: Samrat.[protected]@axisbank.com [mailto:Samrat.[protected]@axisbank.com]
Sent: Tuesday, March 20, 2012 2:32 PM
To: Customer.[protected]@axisbank.com
Subject: Fw: Unsuccessful Transaction
Importance: High

Dear Sir/Madam

Please look into this.

Thanks & Regards

Samrat Goswami
Assistant Manager
Jamshedpur Main Branch
+[protected]/7/8
samrat.[protected]@axisbank.com

"Do not wait to strike till the iron is hot; but make it hot by striking."



-----Forwarded by Samrat Goswami/AM/012/AXISBank on 03/20/2012 02:31PM -----
To: "samrat.[protected]@axisbank.com" <samrat.[protected]@axisbank.com>
From: BIPLAB KARMAKAR <[protected]@lntecc.com>
Date: 03/20/2012 02:25PM
Subject: Fw: Unsuccessful Transaction
(See attached file: ATT00001.txt)
(See attached file: ATT00002.htm)
(See attached file: TxnMiniStatementCyberReceipt[protected] dated 060312.txt)




=20
Cyber Receipt Date:[protected]:13 AM
=09
=09
_______________________________________________________________________=
____
=09
Transaction Details=20
_______________________________________________________________________=
____

Account Number : [protected] =09
Transaction Date :[protected]
Transaction Amount : (INR)1, 000.00=20
Transaction Type : DR=20
Transaction Description : ICONN/42491950/110312/AXIS MOBILE RECHAR=20
=20
=20
=20
=20
=20
=20
_______________________________________________________________________=
____
=20
=20
=20
=20
=20
=20
Sent from my BlackBerry® smartphone from Tata Indicom
________________________________________
From: B Karmakar <[protected]@lntecc.com>
Date: Fri, 16 Mar 2012 19:58:05 +0530
To: BIPLAB KARMAKAR<[protected]@lntecc.com>
Subject: FW: Unsuccessful Transaction



From: B Karmakar [mailto:[protected]@lntecc.com]
Sent: Friday, March 16, 2012 7:57 PM
To: '[protected]@axisbank.com'
Cc: 'customer.[protected]@axisbank.com'
Subject: Unsuccessful Transaction

Sir,

I have recharged an amount of Rs. 1000/- to a Vodaphone no ([protected]) on 11.03.12 but again somehow it was also an unsuccessful transection.

The above said amount not yet credited to my account till now.

Return of money for previous unsuccessful transection till pending from your end(mail copy and details attached).

Please confirm the date when those amount will be credited to my account(Rs 1000+1000 = 2000/-)

Awaiting for your suitable reply.

Regards,

Biplab Karmakar


This Message and its contents is intended solely for the addressee and is proprietary. Information in this mail is for L&T Business Usage only. Any Use to other than the addressee is misuse and infringement to Proprietorship of L&T Construction. If you are not the addressee please return the mail to the sender.
L&T Construction.

----- Message from B Karmakar <[protected]@lntecc.com> on Sun, 11 Mar 2012 03:16:31 +[protected]
To: <customer.[protected]@axisbank.com>

cc: <[protected]@axisbank.com>

Subject: RE: Unsuccessful transaction
Sir,

I have recharged an amount of Rs. 1000/- to a Vodaphone no ([protected]) on 06.03.12 but somehow it was an unsuccessful transection.

I could not understand from your reply that how it has happened because I have recharged the amount 1000 rupees after confirming it from your data of valid recharge of operator Vodaphone and also single recharge have been done on that particular mobile no on that particular date.

Moreover the above said amount has not been credited to my account till now though other three unsuccessful transection amount have been credited in my account on 09.03.12.

Awaiting your suitable reply.

Regards,

Biplab Karmakar



From: customer.[protected]@axisbank.com [mailto:customer.[protected]@axisbank.com]
Sent: Friday, March 09, 2012 10:04 AM
To: [protected]@lntecc.com
Subject: Re:Unsuccessful transaction

Dear Mr. Karmakar,

We apologize for the inconvenience caused to you.

Please be informed of the reasons for an unsuccessful mobile recharge:

• Customer is recharging Invalid amount i.e., Recharge amount, which is not available for that operator on that AREA/CIRCLE. The customer needs to check with the operator for getting valid recharge amount.
• Multiple recharge tries in 15 minutes, we have specifically mentioned this on our Internet Banking website that not to initiate any fresh transaction within 15 minutes of previous transaction.
• Trying to recharge invalid number or Post Paid connection.

Furthermore, if your recharge is unsuccessful then the recharge amount will be credited to your account within 4-5 working days.

Solicit your co-operation in this matter.

For any further assistance or clarifications, kindly call us on our toll free Phone Banking helpline numbers[protected],[protected] and[protected] or write to customer.[protected]@axisbank.com .
Customers outside India can call us on our Phone Banking services by dialing[protected]Kindly note this number is not toll free) and we will be glad to assist you.

Assuring you best of our services.

Regards,

Customer Service
Axis Bank Ltd


[protected]----Original Message[protected][protected]
From:BIPLAB KARMAKAR[[protected]@lntecc.com]
Sent:3/7/2012 3:50:25 PM
To:[protected]@axisbank.com
Subject:Unsuccessful transaction
Sir, I would like to inform you that 04 nos unsuccessful transaction of Mobile phone recharge have happened on 6th march 12 of Rs1000 one time in VODAFONE NO and Rs300 of three times in my TATA INDICOM NO.My account no is [protected] and customer ID is[protected].Kindly check the details and revert back.Regards, Biplab KarmakarSent from my BlackBerry® smartphone from Tata Indicom[LandT-ECC Division] This Message and its contents is intended solely for the addressee and is proprietary. Information in this mail is for LandT Business Usage only. Any Use to other than the addressee is misuse and infringement to Proprietorship of LandT Construction. If you are not the addressee please return the mail to the sender.LandT Construction.


[ThreadID:3326194]$DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference

----- Message from B Karmakar <[protected]@lntecc.com> on Sun, 11 Mar 2012 08:46:31 +[protected]
To: <customer.[protected]@axisbank.com>

cc: <[protected]@axisbank.com>

Subject: RE: Unsuccessful transaction
Sir,

I have recharged an amount of Rs. 1000/- to a Vodaphone no ([protected]) on 06.03.12 but somehow it was an unsuccessful transection.

I could not understand from your reply that how it has happened because I have recharged the amount 1000 rupees after confirming it from your data of valid recharge of operator Vodaphone and also single recharge have been done on that particular mobile no on that particular date.

Moreover the above said amount has not been credited to my account till now though other three unsuccessful transection amount have been credited in my account on 09.03.12.

Awaiting your suitable reply.

Regards,

Biplab Karmakar



From: customer.[protected]@axisbank.com [mailto:customer.[protected]@axisbank.com]
Sent: Friday, March 09, 2012 10:04 AM
To: [protected]@lntecc.com
Subject: Re:Unsuccessful transaction

Dear Mr. Karmakar,

We apologize for the inconvenience caused to you.

Please be informed of the reasons for an unsuccessful mobile recharge:

• Customer is recharging Invalid amount i.e., Recharge amount, which is not available for that operator on that AREA/CIRCLE. The customer needs to check with the operator for getting valid recharge amount.
• Multiple recharge tries in 15 minutes, we have specifically mentioned this on our Internet Banking website that not to initiate any fresh transaction within 15 minutes of previous transaction.
• Trying to recharge invalid number or Post Paid connection.

Furthermore, if your recharge is unsuccessful then the recharge amount will be credited to your account within 4-5 working days.

Solicit your co-operation in this matter.

For any further assistance or clarifications, kindly call us on our toll free Phone Banking helpline numbers[protected],[protected] and[protected] or write to customer.[protected]@axisbank.com .
Customers outside India can call us on our Phone Banking services by dialing[protected]Kindly note this number is not toll free) and we will be glad to assist you.

Assuring you best of our services.

Regards,

Customer Service
Axis Bank Ltd


[protected]----Original Message[protected][protected]
From:BIPLAB KARMAKAR[[protected]@lntecc.com]
Sent:3/7/2012 3:50:25 PM
To:[protected]@axisbank.com
Subject:Unsuccessful transaction
Sir, I would like to inform you that 04 nos unsuccessful transaction of Mobile phone recharge have happened on 6th march 12 of Rs1000 one time in VODAFONE NO and Rs300 of three times in my TATA INDICOM NO.My account no is [protected] and customer ID is[protected].Kindly check the details and revert back.Regards, Biplab KarmakarSent from my BlackBerry® smartphone from Tata Indicom[LandT-ECC Division] This Message and its contents is intended solely for the addressee and is proprietary. Information in this mail is for LandT Business Usage only. Any Use to other than the addressee is misuse and infringement to Proprietorship of LandT Construction. If you are not the addressee please return the mail to the sender.LandT Construction.


[ThreadID:3326194]$DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference


[attachment "TxnMiniStatementCyberReceipt[protected] dated 060312.txt" removed by Girish Nandan Sahay/DM/012/AXISBank]
=

when i asked the customer care executive to register the complaint against the recharge unsuccesful
they are not taking any complaint from me
and they are telling that we are forwarding your cal to the higher officials and they are disconnecting the cal after saying that
i called again i asked to register a complaint even they are not responding to any of the cal

Hi There,


Almost time you activate unnecessary service in my number [protected] &amp; then after cut the balance in my account I don't want any service from you if you ask costumer care people, they say I have downloaded some Services or application, I have not download any service .

Today I recharge 177 for 2gb data plan but today 3 pm 2gb data will be lossed I call custamer care they are tell you are used 1750 mb used today but I don't used this much of data today only I am used 220 mb today in my phone graphical usage I checked...
You are cheatting so much...
I have mobile shope
I am retailer so now I decided I don't sale Vodafone sim...