[Resolved] Volkswagen Group Sales India Private Limited — No Delivery Or Information On Car Booked | |||
I had booked a Volkswagen Polo from DD Auto World Private Limited in Lajpat Nagar IV, New Delhi, on[protected] by paying a booking amount of Rs. 50,000. However, even though the delivery of cars started on March 1, 2010 (as confirmed by Volkswagen), I still haven't received the delivery of my car. I called up the Volkswagen call center at [protected] four times already. Every call they asked me wait for 24 hours for a call back from them. I haven't heard back from them yet. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I booked my Polo highline and I wanted the pepper grey color but I am still waiting for it. initially they said the I would be getting it bu April end or May start. I am waiting not sure whether I should withdraw the money and get another car in stead. Please let me know if I can escalate the issue somewhere.
Reply
Dear i.V. Michelina Lauriola Maenza and i.V. Karin Gaedecke
This has reference to Complaint CL 5903 and my emails to you on the subject.
I am not able to find a sight of the action of local importer and seller(who GMS Motors P Ltd( Presidential cars) understandably shut the shop in India) cum service provider KSM Motors Navi Mumbai in India in redressing the engine failure as they themselves are yet to find out the root cause of the problem which they are still investigating with no timeline committment.
No clue as to what is going to be their action forward in redressing my complaint which is still a mystery and put to lot of inconvenience as even the comparable standard service vehicle was also not provided.
We are surprised that the Board of Volkswagen, Germany is waiting for the views of Indian Importer and seller, who generally find ways to have a causal approach, as is already evident in the last one month and shall try to find fault with customer to get away with it.
I wish to bring to your kind knowledge that Japanese manufactuers Honda & Toyota called back number of vehicles which even if by 1% having doubt of manufacturing defect mainly to maintain the brand & company's image which we hope Vokswagen Board & management in Germany shall swung in to similar action without waiting for the reaction from Indian Importer
It is to my great disappointment, there has been utter careless attitude and if this continues, there will be no alternative left for me to proceed with publising my experience in the media/press and also on all social networking sites.
I am sure you will respond proactively
Thanking you,
Yours faithfully,
Rajesh Ahuja
Mobile Number : [protected] / [protected]
-----Original Message-----
> From: <>
> Date: Thu, 24 Mar 2011 14:40:58
> To: <[protected]@gmail.com>
> Subject: Ref. no.: VW-2011/[protected]
>
> Ref. no.: VW-2011/[protected]
> 24 March 2011
>
>
>
> Dear Mr. Ahuja,
>
> Thank you for your e-mail addressed to our Board of Management. Due to
> the nature of your correspondence our department has been requested to
> reply.
>
> With regret we have learned that the engine failure on your Volkswagen
> Passat occurred again after a few days and that the defect could not
> been resolved, yet. No doubt, we understand your disappointment about
> this situation and offer our apologies for the inconveniences
> involved.
>
> Although we are sorry to learn about your ongoing dissatisfaction, we
> like to point out that a possible cancellation of the sales contract
> will be checked and decided by the retailer where the vehicle was
> originally purchased.
>
> Since we can only act as a mediator from this end, we have forwarded
> your correspondence to our importer
>
> Volkswagen Group Sales India Private Limited
> Vakils House
> Ballard Estate
> 18 Sprott Road
> Bandra Kurla Complex, Bandra (East)
> 400001 Mumbai
> India
> Phone: +[protected]
> E-mail: customer.[protected]@volkswagen.co.in
>
> who is responsible for all sales and service matters in your country,
> asking them to look into your matter and get in direct touch with you
> at their earliest convenience. We are convinced that our
> representative will do whatever is possible to help achieve an
> acceptable solution for all concerned and re-establish your faith in
> the Volkswagen brand. Please expect further communication from them.
>
> Thank you again for taking the time to bring your concern to our attention.
>
> Yours sincerely,
> i.V. Michelina Lauriola Maenza i.V. Karin Gaedecke
>
> Volkswagen AG
> 38436 Wolfsburg
> Tel +[protected]*
> Fax +[protected]*
> Mail to [protected]@volkswagen.de
> Homepage http://www.volkswagen.de
>
> 0, 14 €/Min. aus dem dt. Festnetz, max. 0, 42 €/Min. aus den
> Mobilfunknetzen
>
>
> VOLKSWAGEN AG
> Sitz/Domicile: Wolfsburg
> Registergericht/Court of Registry: Amtsgericht Braunschweig HRB Nr./.
> Commercial Register No.: 100484 Vorsitzender des
> Aufsichtsrats/Chairman of the Supervisory Board: Ferdinand Piëch
> Vorstand/Board of Management: Martin Winterkorn
> (Vorsitzender/Chairman), Francisco J. Garcia Sanz, Jochem Heizmann,
> Christian Klingler, Michael Macht, Horst Neumann, Hans Dieter Poetsch,
> Rupert Stadler
>
> Wichtiger Hinweis: Die vorgenannten Angaben werden jeder E-Mail
> automatisch hinzugefuegt und lassen keine Rueckschluesse auf den
> Rechtscharakter der E-Mail zu.
> Important Notice: The above information is automatically added to this
> e-mail. This addition does not constitute a representation that the
> content of this e-mail is legally relevant and/or is intended to be
> legally binding upon VOLKSWAGEN AG.
>
Volkswagen Downtown Mumbai
Shaman Cars Pvt. Ltd.
Sumer Apartments, Shankar Ghanekar Marg,
Prabhadevi,
Mumbai - 400 025
Maharashtra
[protected]
[protected]@vw-shamancars.co.in
Head of Sales
[protected]
Volkswagen Mumbai West
Tornado Motors Pvt. Ltd.
4/5, Vikas center, 104, S.V.Road,
Near Milan Subway,
Santacruz West,
Mumbai - 400 054
Maharashtra
[protected]
[protected]@vw-tornadomotors.co.in
Head of Sales
[protected]
Volkswagen Mumbai East
KSM Motors Pvt. Ltd.
19 A/B, 20A/B, Bezzola Complex,
Suman Nagar, Sion Trombay Road,
Chembur,
Mumbai - 400 074
Maharashtra
[protected], Fax:[protected]
[protected]@vw-ksmmumbaieast.co.in
Head of Sales
[protected]
This has reference to Complaint CL 5903 and my emails to you on the subject.
I am not able to find a sight of the action of local importer and seller(who GMS Motors P Ltd( Presidential cars) understandably shut the shop in India) cum service provider KSM Motors Navi Mumbai in India in redressing the engine failure as they themselves are yet to find out the root cause of the problem which they are still investigating with no timeline committment.
No clue as to what is going to be their action forward in redressing my complaint which is still a mystery and put to lot of inconvenience as even the comparable standard service vehicle was also not provided.
We are surprised that the Board of Volkswagen, Germany is waiting for the views of Indian Importer and seller, who generally find ways to have a causal approach, as is already evident in the last one month and shall try to find fault with customer to get away with it.
I wish to bring to your kind knowledge that Japanese manufactuers Honda & Toyota called back number of vehicles which even if by 1% having doubt of manufacturing defect mainly to maintain the brand & company's image which we hope Vokswagen Board & management in Germany shall swung in to similar action without waiting for the reaction from Indian Importer
It is to my great disappointment, there has been utter careless attitude and if this continues, there will be no alternative left for me to proceed with publising my experience in the media/press and also on all social networking sites.
I am sure you will respond proactively
Thanking you,
Yours faithfully,
Rajesh Ahuja
Mobile Number : [protected] / [protected]
-----Original Message-----
> From: <>
> Date: Thu, 24 Mar 2011 14:40:58
> To: <[protected]@gmail.com>
> Subject: Ref. no.: VW-2011/[protected]
>
> Ref. no.: VW-2011/[protected]
> 24 March 2011
>
>
>
> Dear Mr. Ahuja,
>
> Thank you for your e-mail addressed to our Board of Management. Due to
> the nature of your correspondence our department has been requested to
> reply.
>
> With regret we have learned that the engine failure on your Volkswagen
> Passat occurred again after a few days and that the defect could not
> been resolved, yet. No doubt, we understand your disappointment about
> this situation and offer our apologies for the inconveniences
> involved.
>
> Although we are sorry to learn about your ongoing dissatisfaction, we
> like to point out that a possible cancellation of the sales contract
> will be checked and decided by the retailer where the vehicle was
> originally purchased.
>
> Since we can only act as a mediator from this end, we have forwarded
> your correspondence to our importer
>
> Volkswagen Group Sales India Private Limited
> Vakils House
> Ballard Estate
> 18 Sprott Road
> Bandra Kurla Complex, Bandra (East)
> 400001 Mumbai
> India
> Phone: +[protected]
> E-mail: customer.[protected]@volkswagen.co.in
>
> who is responsible for all sales and service matters in your country,
> asking them to look into your matter and get in direct touch with you
> at their earliest convenience. We are convinced that our
> representative will do whatever is possible to help achieve an
> acceptable solution for all concerned and re-establish your faith in
> the Volkswagen brand. Please expect further communication from them.
>
> Thank you again for taking the time to bring your concern to our attention.
>
> Yours sincerely,
> i.V. Michelina Lauriola Maenza i.V. Karin Gaedecke
>
> Volkswagen AG
> 38436 Wolfsburg
> Tel +[protected]*
> Fax +[protected]*
> Mail to [protected]@volkswagen.de
> Homepage http://www.volkswagen.de
>
> 0, 14 €/Min. aus dem dt. Festnetz, max. 0, 42 €/Min. aus den
> Mobilfunknetzen
>
>
> VOLKSWAGEN AG
> Sitz/Domicile: Wolfsburg
> Registergericht/Court of Registry: Amtsgericht Braunschweig HRB Nr./.
> Commercial Register No.: 100484 Vorsitzender des
> Aufsichtsrats/Chairman of the Supervisory Board: Ferdinand Piëch
> Vorstand/Board of Management: Martin Winterkorn
> (Vorsitzender/Chairman), Francisco J. Garcia Sanz, Jochem Heizmann,
> Christian Klingler, Michael Macht, Horst Neumann, Hans Dieter Poetsch,
> Rupert Stadler
>
> Wichtiger Hinweis: Die vorgenannten Angaben werden jeder E-Mail
> automatisch hinzugefuegt und lassen keine Rueckschluesse auf den
> Rechtscharakter der E-Mail zu.
> Important Notice: The above information is automatically added to this
> e-mail. This addition does not constitute a representation that the
> content of this e-mail is legally relevant and/or is intended to be
> legally binding upon VOLKSWAGEN AG.
>
Volkswagen Downtown Mumbai
Shaman Cars Pvt. Ltd.
Sumer Apartments, Shankar Ghanekar Marg,
Prabhadevi,
Mumbai - 400 025
Maharashtra
[protected]
[protected]@vw-shamancars.co.in
Head of Sales
[protected]
Volkswagen Mumbai West
Tornado Motors Pvt. Ltd.
4/5, Vikas center, 104, S.V.Road,
Near Milan Subway,
Santacruz West,
Mumbai - 400 054
Maharashtra
[protected]
[protected]@vw-tornadomotors.co.in
Head of Sales
[protected]
Volkswagen Mumbai East
KSM Motors Pvt. Ltd.
19 A/B, 20A/B, Bezzola Complex,
Suman Nagar, Sion Trombay Road,
Chembur,
Mumbai - 400 074
Maharashtra
[protected], Fax:[protected]
[protected]@vw-ksmmumbaieast.co.in
Head of Sales
[protected]
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