[Resolved]  Voltas 1.0 Ton Window Air Conditioner — Poor performance of the product

I had purchased the 1.0 ton window air conditioner of Voltas make from M/s. Rahul Electronics, Goregaon (W), Mumbai - 400062 sometime in February 2009. The ac stopped working sometime in April/May 2009. The franchisee who visited my residence at O2/8, Jaivijayshree co-op. Housing Society, Bangur nagar, Goregaon (W), Mumbai - 400090 informed me that the electronic circuit was faulty and needed to be repaired. Almost three to four months passed by without any feed back from franchisee or Voltas. Out of frustration, I called up the head of Voltas service centre (Western region). He was not at all aware of the case and informed me that Voltas had in the meantime changed the franchisee. Again after few calls and 3 to 4 weeks gap Voltas replaced the electronic card and refilled the gas. The appliance has stopped working again a fortnight back. Upon complaint to the franchisee he promptly responded and informed me that there was gas leak and the ac needed to be recharged. He took the machine and charged me Rs. 2,200 for gas fill and transport. This happened in the first week of March 2010. Now again the machine is not working and the franchisee feels that there could be problem with the compressure. He has taken the machine and informed me that they would not charge. I have to wait and see the performance after repair.

In the mean time I had taken up the matter with the dealer through whom I had purchased the appliance. But he raised his hands stating that he had already warned me about poor service from Voltas.

My grouse is that the machine has not given the satifactory performance for over 4 to 5 months out of the warantee period of one year. So the appliance should be replaced without any questions. Moreover, Rs. 2,200/- charged to me by the franchisee should be refunded to me.