Voltas 1.5 Ton Silver 2s Window AC — not working from ist day

Address:

Jammu, Jammu and Kashmir

R/Sir,
I Kamal Kishore Sharma purchase a window AC on 30/ 5/12 from Dealer Amit electronics Rajinder bazaar , Jammu and installed on 30/5/12 . the AC function properly only for 1 hour and stopped cooling . I complained on 31/5/12 to the dealer regarding the matter . he replied on 1/6/12 that he had complained the matter to the company . But on 2/6/12 up to 4pm nobodyS came . then i launched a complain on your customer care vide complain no -12JU0205530 at 4:30pm on 2/6/12 and they assured us that your complain will be redressed within 24hr but till now no response is there . Please tell me where is my fault for which i am suffering . I choose the product on the name of the company .
please look in to the matter as earlier as possible and make me able to use your product properly .

With Regards ,
Kamal Kishore Sharma
H.no.184 lane no.21
Greater Kailash Jammu
[protected]