[Resolved]  Voltas AC Model Vertis Gold — Cooling Problem

Dear Sir,
I want to bring into your notice that i am surprise to see such a poor respose from voltas team. Please find the below details for your reference. I had purchased new AC 1.50T Vertis Gold Split Aircon on Dated : 13-April-08 for which i had paid INR 27, 800. but from the first day i am facing problem in the its not cooling for what i have purchased this. Eventhough i had paid INR 2000 for its Installation but team from Installer from NR Refrigeration (Mr. Naveen Gupta) was even not sound enough. I logged complaints so many time but they responded they their server is down sometimes and they are not able to logged my complaints due to problem in system as they are using old system according to them any way i called so many times. Now Finally I had logged a complaint on your provided number[protected] &[protected] that time i had received complaints # 211108 on Dated 21-May-2008 and one engineer has come to me on Dated : 24-May-2008 at my home for its rectification he had given remark Gas Short after seeing his remarks i was shoked as this is new branded equipment and its manfulctioning from the day one but anyway i could not take this seriously. someone came from your side to put the gas and it was working satisfactory but not perfectly. but after 2-3 days it was again not giving cooling and i again logged complaints on the provided service center number. they again responded by sending one stupit engineer who was giving remarks again Gas Short and responded me that tomarrow one more engineer will come to resolve the issue. Next day on Dated 25-May-2008 one qualified engineer came and reponded that gas is not short thier is some problem in Out Door PCB and taken PCB out with him for replacement. i was waiting for him to come with new PCB but he did not turned back than i raised my voice to customer care than he gave me Mr. K. L. Verma (Service Head) i had spoken with him in this regards but i only received poor service which i was expected because of from last month i am getting from your company ... frankly speeking. One Engineer has visited today(30-May-2008) itself and he was even not sound enough to service the AC but anyway he called up his senior and taking support on phone call for 2-3 hours but at the last i could not resolve the problem i calling to the concern frm your department but they are only giving me assurance to the Best Service inspite of giving professional Services.