[Resolved]  Voltas AC Model Vertis Premium — dealer cheats

I purchased voltas ac model vertis premium on 24 Mar 08 from Lucky Refrigeration Nashik (Maharashtra). Before the purchase I contacted the company's business head Mr K Pande at Pune who gave me the address of their dealer at Nashik. On contacting the dealer he said that the ac has to be purchased before 25 Mar 08 otherwise the rebate of Rs 500/- would not be available. Since I had to go out of station on official duty, my wife had gone to the dealer. He didnot deliver the ac at home and asked me to collect it from his shop to save transportation and octroi expenditure. He charged me Rs 17500/-. My wife selected a piece but the dealer misled her by saying that the other piece was better and had his way through in selling the piece of his choice. This was inspite of the fact that I had told him on telephone much in advance that the piece selected by us would be bought and not what he selects. The mechanic came after two days to install the ac. On my return to home after duty on 30 Mar, I found that the front panel lock was broken and the vent lever was not moving. The vent door was so tight that the lever could not open it and on trying the lever also broke. The dealer was told about it and he refused to do any thing and is not willing to take responsibility for supplying the defective piece. He was contacted on tele on number of occassions and did send the mechanic to check. The mechanic firstly said that there was nothing wrong with the locks and when shown the broken part he also refused to do anything about it and refused to take responsibility for installing a defective piece. On telling them that I am willing to pay for the broken vent lever provided the vent door opens with the new lever, the dealer has not done anything till now. My complaint is that the dealer knew about the defects in the piece and misled us to by the piece which he wanted to sell and not the one we wanted. Secondly he refuses to own responsibility for supplying the piece with defects and is not willing to repair or replace the defective parts.