[Resolved]  Voltas / Air Conditioner — Damaged Piece

Address:

Chennai, Tamil Nadu

Sir,
I had purchased a Voltas Vertis Gold 1ton window ac with 3 star rating on 8th-Oct-2011 from Rathna Fan House Chennai.
Installation was promised the same day by happened only on 9th-Oct-2011. Installation people came and one person by name of Mr.Senthil measured the window opening and said some packing would be required which would cost extra for which I agreed.
I had told Mr.Senthil that I would require a proper drainage outlet as I stay in apartments on 3rd floor and water needs to be drained out properly. He said no problem just buy me a 10 feet plastic pipe and we will fix it.
I had gone to the shop to purchase the same and when i got back he had already fixed the frame and outer shell of the ac.
After fixing the same he tells me that the front grill is damaged and he will raise a complaint and get it replaced the next day itself. Upon inspecting the same i can see that the front grill is broken. But he said that the ac will work fine.
Upon repeated followup with Voltas finally the grill came today that too some other model grill!!!

How can the installation guy install the ac when the ac itself is come in damaged condition? He was the one who opened the sealed box that too when i was away at the shop and after fixing the ac he says the grill is damaged!!!
Also upon asking for a receipt for installation charges of Rs.700 he said the same would come by post. However till date nothing is come!!!

Please replace the ac with a proper piece as full cash payment was made in good faith because of the TATA brand name but after this experience will never purchase another TATA product again!!!

Regards,
Kevin Lawrence
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