Voltas — MANUFACTURING DEFECT

 
3 Reviews
India
 DR.RAMESH GUPTA
WE PURCHASED VOLTAS VERTIS PLUS 1.5TON SPLIT AC ON 07.06.2007 FROM KATARIA &CO. AUTH. DEALERS OF VOLTAS AT FAZILKA,DIST.FEROZPUR(PUNJAB)...AFTER INSTALLATION OF THE AC ITS COOLING WAS NOT GOOD AND THERE WAS LEAKAGE OF WATER FROM THE AC,WE INFORMED THE DEALER ABOUT IT AND HIS RESPONSE WAS NOT GOOD...AFTER MANY DAYS HE SENT VOLTAS PEOPLE AND THEY TOLD US THAT THE AC SHOULD BE REPLACED AND THE DEALER AGREED TO CHANGE THE AC IN 2-3 DAYS BUT AFTER TWO THREE DAYS HE EVEN DIDNT PICKED OUR PHONE CALLS NOR HE IS CHANGING OUR AC...WE HAVE COMPLAINED TO VOLTAS ALSO BUT NO ACTION IS TAKEN BY THEM...
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Comments

I have recently purchased Voltas 1.5 ton Vertis split ac. Even my AC is showing the same problems: no cooling, water leaking etc. I complained dealer 4 or 5 times, even he sent the service guys but they failed to rectify the problem. Now they are not taking it seriously. Not replying at all and problem is as such.
You tell me what should I do. Should I go to consumer court againast the dealer and the company or there is some other way of getting the problem done.
yes you should serve legal notice to your dealer...and if necessary you must go to consumer court...

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    Customer satisfaction rating
    63%
    Complaints
    2920
    Pending
    630
    Resolved
    1678
    phone
    +91 22 6665 6666
    +91 22 6665 6333
    location
    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
    Voltas - MANUFACTURING DEFECT