[Resolved] Voltas — Absolutely Poor after sales service

[Resolved] Voltas — Absolutely Poor after sales service

J Jitender Kumar from Mumbai, Maharashtra

I bought Voltas Split AC 1.5T VERTIS PLUS (C3) ON[protected]. My address is House no- 50/32 b, East guru angad nagar, street no.-2, new delhi -110092. I am continously having water leakage problems, sometimes from indoor unit and sometimes from outdoor one. I lodged 3 times complaints but no response whatsoever from voltas service team. Many a times i messaged at customer care no. then also no response. Are we fool to buy such crap of a product. If these people cant service us then why are these people allowed to sell these products. My Bed has spoiled due to leakage, we are facing such difficulties but we cant do anything about it. Will they pay for our loss. These people left us no choice but to move to the Consumer court. Dont buy voltas products untill you dont have other choices. Voltas dont even know the ABC's of SERVICE Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

SUMIT MITTAL

from Mumbai, Maharashtra

VOLTAS — POST SALE SERVICE

I had purchased voltas ac last year & in term & condition book it was written that two free service would be provided in one year time.

I had lodged a service request on 14th Of April 2010 for servicing of AC vide request no. 10AP1402348 however till now nothing has been done.

Have been followingup at least twice a day on your customer service no.[protected] but I have always been assured that the same would be done today or tomorrow but no development.

Yesterday I have been told that your request has been closed as engineer visited three time but premises was locked, which is not possible & false statement, after discussing the same with escalation dept I have been assured that the same would be done between 12:30 to 3:00 PM but still nothing is happening.

Requests you to please look into the matter & get the same resolved asap.

Sumit Mittal

bhoirr

from Noida, Uttar Pradesh

VOLTAS — After sale service

Hi,

This is regrading Voltas window ac I bought on 10th may. It's been more than a month now but still nobody has visited my place for demo and also ac is making noise when switched on.
1st I raised on 29th may was apparently closed because executive had pmy place and no unit was installed however my unit was installed on 2nd day of purchase..
New request was raised on 10th June 10JU1000392 and I was promissed executive will visit next day but nobody has visited neither have I received any call... I've called 7-8 times from 10th June.

I amnot really sure what needs to be done and who needs to b contacted.. I am really hoping if you guys help me on this issue.

Regards,
Rahul Bhoir
[protected]