[Resolved]  Voltas — customer service

Address:

Delhi

Dear All,
This is regarding the pathetic condition and irresponsible behaviour of voltas customer care. They did not even understand the customer situation .Whenever I called the got only one response that "ap nischint rahiye kal tak humare technician ap tak aa jayenge". I don't even know that they even do anything or not regarding my complaint. Actually the issue is as below


I have purchased Voltas Window 1.5 ton elite ac on 30th may 2012 and lodged a compliant on 5th may 2012 (12MY0501957) but till 12th night no body visited to my place and resolved the issue .Customer care executive are so irresponsilble and ill behaved to explain. I want the my issue to be resolved asap ,else I will be taking legal action by visiting consumer court personaly .They have commited their SLA to be 24 hrs. I also want some action to be taken on below customer care executive and the technician and inform me about the action taken
rachna
yogesh
aniket

Rajeev
Praveen


As I did not get any proper response from them, hence I am writing in mail to you all so that my issue can be resolved. I have purchased the ac as I work in night shift and I have to sleep at day time with peace but due to this I haven't slept calmly for so many days.
Also if these people can't provide the resolution in 24hrs then why to commit to customers. Recently I visited so many forum on which customer have submiited their complaint. All are suffering from same issue.
http://www.consumercourtforum.in/f5/voltas-air-conditioner-tata-group-companies-39218/
https://www.consumercomplaints.in/my-complaints.htmlvoltas-ac-c46672/page/9#c1422002


I have purchased Voltas on the name of TATA and these people are so irresponsibly defaming the name of tata and their product.


I am writing this mail in a hope that somebody at voltas will understand my situation and will do the needful.