[Resolved]  Voltas — Split A/c : Not cooling

Address:

North West Delhi, Delhi

I’m writing this letter after taking a lot of headache and irritation for the newly installed split a/c on 20 July, 2010. I thought I’m buying this product and it will solve my problem as I’ve been recently being under surgeon’s knife for a major surgery.

But to my dismay, this a/c has increased my problem instead of helping me recover from my illness. I made a complaint to Voltas customer care on 23 July, 2010 (complaint # 10JL2301719). After the complaint, technicians visited me on 3rd day i.e. 26 July,2010 after calling my dealer (M/S Neelkanth Electronics located in Adarsh Nagar, Delhi 110033) for several times. When technicians visited they were not able to detect any fault for cooling and added the refrigerant gas after which the cooling slightly increased.

Now as it was rainy weather from few days we kept the a/c off and when I started again on 3 August,2010 it again went to ground zero and there was no cooling. Again I reopened that complaint with customer care as technicians who visited earlier advised that the complaint would not be closed as they were also not sure about the fault.

Now it is the third day 6 August, 2010 and no one has visited me yet. I feel that the problem lies with the product and it needs to be changed. After buying this product I’m feeling cheated and not being provided any services after spending the hard earned money.

I hope you can help me and get me the justice being a consumer.