[Resolved]  Voltas India — SERVICE PROBLEM

Address:

North Delhi, Delhi

TO,
VOLTAS LIMITED
B1/J2,MOHAN CO-OPERATIVE INDUSTRIAL ESTATE
MATHURA ROAD,NEW DELHI-110044.
SUB- Complaint no-12AP-2600 214 ON 27-APRIL-2012
Dear Sir,
I LOKESH JAIN, Residence- C-106,Shakti Nagar Extenstion,Delhi- 110052,Purchased the MINI MAGIC Voltas water dispenser from Bharat Electro on dated[protected],And the product is under warrantee ,
Model No- MMTT,
Serial No- 6210109M11A033537 ,
Date Of Purchase –[protected]
Invoice No- 69910,From BHARAT ELECTRICO , Add- 21-E,KAMLA NAGAR,DELHI-110007.
FIRSTLY
I wanted to get the status of my booked complaint no- 12AP-2600 214 ON MONDAY 27-APRIL-2012.{10 Days Later}Many many times I remind the complaint directly to call centre by phone .Also spoke all the matter to the higher authority officer but not or till nobody call back arrange or any answer from VOLTAS LTD.
SECONDLY
I am not satisfy with the POWERMART Electronics {Voltas Service Provider-Rohine-Delhi] because the engineers is not good also one time recently the product is gone to service centre but when the product is received back I am really very shocked to see the 2 major problems is pending which is described as follows..


1- BACK SIDE RUBBER IS NOT HERE ,SERVICE CENTRE APPLY QUICK FIX,HOW COULD I CLEAN THE DISPENSER.
2- ALL THE PRODUCT IS DIRTY NOT CLEAN Or Servicing. PRODUCT CHASIS WERE NOT SET AGGOUDING TO PRODUCT.
PLS Note – Today on Dated[protected], I call directly to Mr Sanjeev {Head of Powermat Electronic}on morning 9.40 Am ,But I am very Shocking when I knew that The another person is receiving the call in Place Mr.Sanjeev And Accepted her the real presence Of Mr.Sanjeev.So Such A Kind of Missuse of powers is in Powermat Electronic.HOW COULD THE CUSTOMERS SATISFY WITH VOLTAS INDIA.
I again requested to concerned department to look after this serious mater as urgent Or I go to careened authority .I am waiting for fast & Good Replay From Your Side.

Thanks
Lokesh Jain
Address - C-106,Shakti Nagar Extenstion,Near- Kali Mata Mandir, Opp- Bharat Nagar Colony,Ashok Vihar ,Phase-III,Delhi- 110052
Ph- 0-[protected] , [protected]
Landline No[protected].
Previous Complaints are as given below
status of complaint no- complain no: 11DC0501244. .......?
lokesh jain


--- On Tue, 12/6/11, Voltas <[protected]@Tata-bss.com> wrote:

From: Voltas <[protected]@Tata-bss.com>
Subject: Complaint::CUSTOMER REVERT
To: "LOKESH JAIN" <[protected]@yahoo.com>
Date: Tuesday, December 6, 2011, 1:34 AM
Dear Mr. Lokesh,
Thank You for Contacting Voltas. We regret for the inconvenience caused to you. your complained registered with us complain no: 11DC0501244.
Has forwarded to the relevant team and same will be addressed at the earliest.
Feel Free To Contact Us
Regards,
Ved
Voltas Team
Customer Care (24x[protected],[protected], 6000 4555, SMS <AC> to 56677
From: LOKESH JAIN [mailto:[protected]@yahoo.com]
Sent: Monday, December 05, 2011 1:22 PM
To: Voltas; Voltas
Subject: Complaint::
Details

Name: LOKESH JAIN
City: delhi
Type of feedback: Service Support
Your Feedback: water dispenser not working
Contact No: [protected]
E-Mail Address: [protected]@yahoo.com


Thanks
Voltasac Team




From: LOKESH JAIN [mailto:[protected]@bol.net.in]
Sent: Monday, April 02, 2012 7:09 PM
To:
Cc:
Subject: SUB- Complaint no- 12MR2700499 ON MONDAY 26-MARCH-2012

TO,
VOLTAS LIMITED
B1/J2,MOHAN CO-OPERATIVE INDUSTRIAL ESTATE
MATHURA ROAD,NEW DELHI-110044.
SUB- Complaint no- 12MR2700499 ON MONDAY 26-MARCH-2012
Dear Sir,
I LOKESH JAIN, Residence- C-106,Shakti Nagar Extenstion,Delhi- 110052,Purchased the MINI MAGIC Voltas water dispenser from Bharat Electro on dated[protected],And the product is under warrantee ,
Model No- MMTT,
Serial No- 6210109M11A033537 ,
Date Of Purchase –[protected]
Invoice No- 69910,From BHARAT ELECTRICO , Add- 21-E,KAMLA NAGAR,DELHI-110007.
FIRSTLY
I wanted to get the status of my booked complaint no- 12MR2700499 ON MONDAY 26-MARCH-2012.{One week Later}Many many times I remind the complaint directly to call centre by phone .Also spoke all the matter to the higher authority officer but not or till nobody call back arrange or any answer from VOLTAS LTD.
SECONDLY
I am not satisfy with the POWERMART Electronics {Voltas Service Provider-Rohine-Delhi] because the engineers is not good also one time recently the product is gone to service centre but when the product is received back I am really very shocked to see the 3 major problems is pending which is described as follows..
3- COOLING THERMOSTATE IS NOT WORKING.
4- BACK SIDE RUBBER IS NOT HERE ,SERVICE CENTRE APPLY QUICK FIX,HOW COULD I CLEAN THE DISPENSER.
5- ALL THE PRODUCT IS DIRTY NOT CLEAN Or Servicing
I again requested to concerned department to look after this serious mater as urgent Or I go to careened authority .I am waiting for fast & Good Replay From Your Side.

Thanks
Lokesh Jain
Address - C-106,Shakti Nagar Extenstion,Near- Kali Mata Mandir, Opp- Bharat Nagar Colony,Ashok Vihar ,Phase-III,Delhi- 110052
Ph- 0-[protected] , [protected]
Landline No[protected].
Previous Complaints are as given below
status of complaint no- complain no: 11DC0501244. .......?
lokesh jain


--- On Tue, 12/6/11, Voltas <[protected]@Tata-bss.com> wrote:

From: Voltas <[protected]@Tata-bss.com>
Subject: Complaint::CUSTOMER REVERT
To: "LOKESH JAIN" <[protected]@yahoo.com>
Date: Tuesday, December 6, 2011, 1:34 AM
Dear Mr. Lokesh,
Thank You for Contacting Voltas. We regret for the inconvenience caused to you. your complained registered with us complain no: 11DC0501244.
Has forwarded to the relevant team and same will be addressed at the earliest.
Feel Free To Contact Us
Regards,
Ved
Voltas Team
Customer Care (24x[protected],[protected], 6000 4555, SMS <AC> to 56677
From: LOKESH JAIN [mailto:[protected]@yahoo.com]
Sent: Monday, December 05, 2011 1:22 PM
To: Voltas; Voltas
Subject: Complaint::
Details

Name: LOKESH JAIN
City: delhi
Type of feedback: Service Support
Your Feedback: water dispenser not working
Contact No: [protected]
E-Mail Address: [protected]@yahoo.com


Thanks
Voltasac Team