[Resolved]  Voltas Limited / Split AC - Vertis Gold - 1 Ton — No cooling

Address:

Thane, Maharashtra

I have purchased a Voltas Split AC- Vertis Gold - 1 ton in July-08. In last 1 and half years the MAchine has given problems several times like Non cooling, Water drifting, Gas leakage etc. Everytime, the complaint raised with Voltas has taken as long time to attend and fix the problem.

Since last 15 days (today is 28th April'10) cooling of the AC Machine has drastically came down. I have tried to contact Voltas Customer Care Section but filed several times. Ultimately on 26th April-10, some customer care executive picked up the phone and taken my complaint No.10AP2603153 and told me somebody will contact me within 24 hours. However, still now nobosy has attanded or called me for the complaint raised by me.

I have purchased this product looking at the trusted name "TATA"..but the experience within last 1 and half year is the worst experience of my life.

Can anyone from the Senior Management from Voltas Limited look into this and resolve the issue.