[Resolved]  Voltas Limited — Fees Charged against Claim Fraudulent Service

Address:

Ghaziabad, Uttar Pradesh

I had purchased a VOLTAS A/C 2 years back from an Electronics Store in Laxmi Nagar. The A/C was working fine for 2 years , and then it started giving problems of non cooling intermittently. I called up the VOLTAS Service Call Center and a representative from Raj Air Conditioning Company, S-25, Shalimar Garden Extn - 1, Ghaziabad ( U.P ) came and he checked the A/C and said that thermostat is not functioning plus compressor is also functioning , so i have to take the A/C to the workshop and the estimated expediture would be Rs 3100 and it would be repaired in 1 day. 1 day got over, and then we started calling the Service Center again , then kept on saying it will be delivered in 2 hrs and likewise , 2 days passed . Then on further intensive calling and arguments with the Owner of Raj Air conditioning , he returned back the A/C and charged Rs 2800 for repairing . When we switched on the A/C , it was in the same condition , as it was given for repair . Same Problem of Intermittent Cooling . This is the customer service Voltas is providing , JUST FOOLING CUSTOMERS.....CHARGING MONEY and NOT DOING ANYTHING ......THIS IS TOTAL FRAUD . SOMETHING SHOULD BE DONE AGAINST IT ..

I am now left with no option . Outside Temperature is 46 Celsius , have paid money for repair for A/C , but its still non functional . WHAT I CAN DO AS A CUSTOMER ? PLEASE HELP....