[Resolved]  Voltas Limited / Vertis Plus Air Conditioner — NON ATTENDANCE OF COMPLAINT DESPITE REPEATED CALLS

I PURCHASED VERTIS PLUS 1.5 TON A.C. THE AC WAS INSTALED AND STABILIZER FITTED ON 22.04.2009. THE PERSONS DEPUTED FOR DEMO (APPEARED UNSKILLED AND MOST UNPROFESSIONAL) VISITED WITHOUT PRIOR INFORMATION AND WERE IN A HURRY TO GET THE SERVICE REPORT SIGNED FROM THE WORD GO. THEY SAID THAT THERE IS NOTHING MORE TO ADD BEYOND WHAT IS WRITTEN IN THE USER MANUAL. THE A.C. GAVE COOL AIR FOR A WHILE IN THE EVENING. WHEN I SWITCHED IT ON AT NIGHT ONLY THE FAN WAS WORKING. NO COOL AIR.

I LODGED A COMPLAINT WITH VOLTAS 25.04.2009. CALL No.09AP240890. THE PEOPLE AT THE OTHER END (PH No. 66628695/98) SAID THAT THE MECHANIC WIITH GIVE A CALL BEFORE COMING.

DID NOT CALL UP NOR TURNED UP
CALLED UP AGAIN 26.4.2009.
SAID THE MECHANIC WIILL COME AT 7 P.M. ON 27TH. BUT DID NOT TURN UP.
LATEST STATUS: CALLED TODAY (28.04.2009) AT 11 A.M. WAS TOLD THAT THE MACHINIC WILL CALL BEFORE COMING AND HUNG UP EVEN BEFORE I COULD SAY ANYTHING.

IT APPEARS THAT BUT FOR THEIR PRODUCT VOLTAS INDIA IS AN UNPROFESSIONALLY MANAGED ORGANISATION. SO MUCH FOR 56 YEARS OF 'SERVICE'.