[Resolved] Voltas - Split AC — NO SERVICES FROM VOLTAS
Two years ago, i installaed one split AC of 0.8 ton from Voltas. Its sealed system is still under warranty.
This ac stopped functionning this month and i lodged the service request on Voltas centralised service system / call center on April 14, 2008 ( complaint number 08AP140342). The first time i was told that the service technician would attend within 48 hours. No body visited. After waiting for one week, i started following up with the call center giving reference to my complaint number, everytime i am told that the technician is visiting today. Finaaly, i approached the website of Voltas to fing two email addresses, one of Head, Mumbnai Region, Mr A K joshi and second of Prakash, and sent them email on 25th April, 2008 requesting for intervention, but to my surprise, both the emails bunced back.
We donot expect the poor service support from the TATA group compny, who claim to have INDIA KA AC.
Yes, they truly have INDIA KA AC-----No service Support. The other MNC have very quick service backup and truly respond back within 48 hours.
This is the status of VOLTAS Service in MUMBAI...What to talk of small cities? Finally, i am being forced to get the repairs done in open market, inspite of having warranty.
My strong recommendations... dont get carried away by INDIA KA AC...DONOT BUY VOLTAS AC - or else have a failed AC in peak summer...INSTEAD buy some brand which gives good after sales...GODREJ is one definitely...
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Aug 13, 2020Complaint marked as Resolved