Voltas Complaints & Reviews

We have installed Voltas Air Ductable AC at our hotel named HOtel Mittaso, a unit of LJR INN Pvt. Ltd. Chandigarh-Zirakpur Road, Zirakpur.

Air Duct is leaking from many joints and we have made complain regarding this to local service providor, one service person visit and saw the problem he reported to us that two sensor and two remote are missing while we have installed NEW plant and It is not even started ONCE and both things is missing. Either Distributor have not given the sensor and remote or that remote and sensor was not available on the system. The Distributor has taken upto Rs.2.00 Lacs and he is not providing any bill for the AC plant.


Ocne I called up Mr. Garg (Head of Service) . He asked me that " who has given you my number " don't call me again and I will not do any thing regarding this as i am dealing in only windows ac.


Nobody is taking any responsibility for the same and the problem still exist.


Thanks,

Hotel Mittaso

AC not providing the chillness
I have purchase above mentioned AC on 29.04.07 and delivered on the same date. we bought AC from the above mentioned address AIRTECH SYSTEMS
new no:14, old no:23, pandaram street
pursawalkam
chennai-600 007
and the dealers has not provides us enough service for one year.they used to come only when we ring up and call them and for above two months AC is not working in proper condition(not poviding chillness) so we call them, even they came and told us it is due to improper current, but the fault is not due to current but it is due to AC's improper condition. we came to found this above so we call the dealers to above address and spoke the above ie; the fault is only on AC even the electrician one who came also told us it is not an fault due to current but it is due to AC but these dealers are not accepting that instead arguing with the same reason that fault is on current. yet it's not so
and we call them many times but no response in them .so please
understand the customers situation and provide us the good solution as soon as possible.

i have a01 .5 ton voltas vertis window ac and water cooler but voltas company veery poower customer supooret and servises also

Hi this is Ankit,


I have been sending continuous servicing complain to Voltas. We are having Duct AC in our office. Every time customer care people write our request, even technician also call us that he will be visiting. But it has been three days and every day we hear new excuse.

Our complain no is 11MY0205712.

We are very upset with Voltas servicing.

we had purchased voltas 1.5 last year, currently we are facing some problem related to that its not working properly on 12th may 2015 we had locked complaint against it reference no is [protected], they told us it wil be resolved within 48 hrs., its now almost 9 days no technician came in the meantime i called 6-7 times to the customer care every time they replied it wil be get resolved today, we are very much fed up with the service .

Dear itinfocube,

Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Online Team
Voltas

Dear itinfocube,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
Have a nice day.

Regards,
Online Team
Voltas

Dear team,
I purchased 2 new Voltas 1.5 ton inverter AC from G.K Electronics,
west Patel Nagar, New Delhi, which is not working properly, it was
installed on 29th May and worked only for 3 days. Since 1st of June,
it's not been working and I have complained about the issue to your
customer service but till now I get no response from your side nor any
technician visit. I am getting an issue with your new product within a
week this is not acceptable if this of service I'm getting from your
side then please make a Replacement of the Product as of it is of no
use for me like this. I am hoping you could go through it and check as
early as possible.
Here find the attached file of purchasing.
Hoping for a favorable reply from the side as soon as possible.

Dear Team,
My complaint has not been resolved yet, neither has anyone called nor has anyone come to visit, please tell me what I should do.

We are from Hotel Landmark, Ranchi Which is a 4 star property, just opened 2 months before.

We purchased near about 50 ACs from voltas for our hotel. some are split, some windows and some cassetts.


we are not happy at all with the services. we did complaint to the dealer, to the area manager but got no result.
most ACs not cooling at all.getting alot guest complaints regarding ACs. Now we are in very false position. we have a duct AC of 5 tons in reception which is not working.many a mechanic came but did nothing.we are suffering since last month and got no service.

If this is the condition within 2 months from the date of purchasing ACs then what will happen after 2 years, thinking this feeling very upset.

Voltas Premium AC — Defected Piece

Sir, I have purchased a new AC of 1 ton of Voltas Model Vertis Premium last month from Baria Electronics. As i have checked the ac its doesnot functions i asked the retailer to change the piece but he rejects to change the ac than i complaint the service centre but my ac is still not working. Plz do the needful

Voltas Split A / C — Poor Services, In-skilled service persons, doesn't know what he is doing.

We bought Voltas Split A/c from Vivek & They did the installation. It keeps dripping water from the date it was installed. So far they have come about 5 times to fix it. Still it is dripping & spoiling my newly painted walls. It looks like they do not have properly trained service persons. Each time we have to call & wait for the people to come up. They will never turn-up. your day is waisted waiting for them.

People who want to take their maintenance service, please be careful.

Voltas Split A / C — Very very Poor service of Voltas split A/c

We have been facing problem with VOltas Split Air conditional for past 2 Months and it has not been attended to We have Called up and Spoken to the Voltas Call Center Number in Chennai.

The details of the event are as below:

From Jatanthan Solomon
No 5 Panch Tarani,
Metha Avenue, Padikuppam Road
AnnaNager west, Chennai - 600040
Phone :[protected], +91 [protected]

1. 3rd OCt 2009 - Call Number 16995, - Call attened , gas leak was dedeked Ac( Outdoor and Indoor unit) was Checked and to Taken to service center at Chetpet Francie Cenr for repair

2. On 8th OCt 09 the Unit was Installed back saying everything Okay. An Amount of Rs 2650 was Pid to Voltas as service Charge. A warrenty of Six Months was promissed for the Service Done

3. on 22nd OCt 2009 - Call Number 17301 was Logged with Details " Cooling was exterrmly poor and the split A/c not working properely again.

4. sevice Engineer attened immediatly and expalined gas had to be filled again.

5. Till Today we have Called Voltas Manay many times and have Spoken to a person called Ranjith , and Other call center executives. Till Today ( 26th Nov), No one has either Visited or have called Back and the problem has Not been attended so far.

We did not Expect such a poor a Poor service from Voltas, Pls attened to the Problem quicky failing which

=======================

voltas / a/c — voltas split a/c

I have bought Vertis plus 1.5 ton split AC from "Hamraj electronics,pahar Ganj New delhi". Within a months time, i have a water dripping problem from the pipe. A Complaint was lodged for the same on May 5 2010 and May 14 2010 on telephone[protected] Complaint Nos.10my0201657,,10my1104092. which has not been attended till today. Everytime we call them up, we are told that the same would be attended today before the day end, but that's never to come. Ours is a place of Public interest and the non attendance of the complaint causing us a lot of discomfort,

voltas vertis gold window air conditioner — not yet replacing me

Dear sir,
i bought an voltas vertis gold window airconditioner on 28.03.2008.there s a noise coming out from the compressor .voltas service centre persons came and confirmed that there s a noise, and given me a report stating that noise problem, but the dealer vasanth& co was nt still taken back.voltas company s ready to replace the ac.but i lost hope with voltas, i would like to change the brand, what should i do, pls help
regards,
sharmila arul

The Voltas Vertis model AC was bought two year ago, and shop keeper told me "voltas will provide two time free servicicng" and i didn't get even one. and Ilogged a complaint in cusyomer care tand they are not responding. its a totally harshment.

Voltas Vertis — No action on complaint

Hi,

My complaint number is 08AP281221. It was logged on 27th April, however, no action has been taken so far.

Request you to please look into this at the earliest.

Regards
Namit Jain
[protected]
Customer id # C0447312

We purchased near about 50 ACs from voltas for our hotel. some are split, some windows and some cassetts.
we are not happy at all with the services. we did complaint to the dealer, to the area manager but got no result.
most ACs not cooling at all.getting alot guest complaints regarding ACs. Now we are in very false position. we have a duct AC of 5 tons in reception which is not working.many a mechanic came but did nothing.we are suffering since last month and got no service.

If this is the condition within 2 months from the date of purchasing ACs then what will happen after 2 years, thinking this feeling very upset.

Voltas AC 1.0 ton vertis gold — Poor efficiency since purchase

Voltas vertis gold 1.0 ton ac has been purchased from ratna stores, chennai almost 2 years back, intermitently complaint was brought to the service center for poor efficiency( less cooling effect) . Mechanic came and did his job not satisfactorily, therefore its requested to depute an engineer and find the real fault and rectify the same at the earliest...The ac function is as good as fan

VOLTAS — poor efficiency

Voltas vertis gold 1.0 ton split ac was purchased from ratna stores, chennai, almost 2 yrs ago, internitently last year we have given complaint regarding poor efficiency ( less cooling effect) of the set, but the mechanic somehow manged the show but the result was nil, and no improvement was observed, this year also we are experiencing the same problem, therefore its requested to look into the matter at the earliest...by deputing an engineer and to resolve the same

sir,
We have lodged a complaint 10 days before at your service centre mentioned below :
A-13/6 site-III, meerut road, ghaziabad
about a recently bought voltas AC .
Complaint no.19/36 of B-28 BRIJ VIHAR, Ghaziabad, near site-IV sahibabad
They respond to our complaint after calling to them 20 times and atlast serviceman from yr company came on sunday.They were in hurry, they didn't even bother to check it properly, and instead of checking by themselves they make it our fault, that yr neutral wire is weak.In front of them we call up our electrician and hav checked everything, there's no fault from our side.when we told them to wait for sometime, they didn't listen to us n leave d place.

Waiting for your reply.

Less cooling effect inspite of last month servicing 20/4/08

voltas / vertis a/c window 1.5 ton — pending complaint after 16 days

voltas vertis 1. ton window a/c
complaint was registered on 2nd july 2008, attended on 3rd july 2008 defective part taken away the same day, still pending as on 18th july 2008, meanwhile several phonecalls broken promises...
this is the condition when product is within warranty, what will happen afterwards once warranty is over!!!
entire family is sufferng in the hot and humid weather of delhi, but who cares who is listening

be indian buy nian and then suffer at the hands of nother indian...

service department should be ashamed of themselves and resolve this with immediate effect..

sandeep saxena / namita kapoor saxena

123b, pockt IV, mayr vihar phase I, delhi 110091

[protected]
[protected]

My AC is not working since 9aug, I want any customer care suppoter contact no.that solving these problem as earliest base.
Plz do help us ASAP...
Shelly Kapoor [protected]

I PURCHASED 2 AIR CONDITIONEERS OF VOLTAS SPLIT AC AND NO ENGINEER ATTENDED TO MY AIR CONDITIONER DURING MY WARRANTY PERIOD ALSO I CAN PROVE LEGALLY TOO. NOW BOTH OF MY ROOM AIR CONDITIONERS ARE OUT OF WARRANTY AND THEY MAKE A LOT OF NOISE AND COOLING EFFECT IS GRADUALLY REDUCED TOO.PLEASE HELP ME IN DOING THE NEEDFUL IN FREE OF COST.

NIKHIL A PARULKAR([protected])

I purchased a VOLTAS VERTIS - gold on 27 April 2008, and it has been repaired two since. the customer care service is soo poor that I had to call the area manager almost every day to respond. I asked for the extended gaurantee, however i have stopped geting any response form the Area manager.

The customer care is absolutely useless and even the higher authority does not bother. I think this is one of the reason that Indian companies dont do well, we trusted the brand name tata, but I think this was really a TATA to any of there brands.

i purchase a VOLTAS VERTIS - PLUS 1 TON WINDOW..And it has been repaired 3 times since..The customer Care Service is too poor..When the Engineer Came he Started The compressor by throwing water on A.C. When i complained to customer the voltas did not receive any complaints. However I have stopped getting any response from Voltas Heads..
The Customer Care is totally useless and Even the Head does not bother. I trusted on Voltas A.C. But in future i Suggest to Other peoples not to purchase Voltas A.C. The voltas A.C are really Crap...

DEAR SIR, WE HAVE PURCHASED TWO VOLTAS WINDOWS A/C OF 1 TON CAPACITY, BOTH THE A/C HAVE MOTOR PROBLEM DURING GURANTEE PERIOD. WE HAVE FOLLOW THE COMPANY AREA MANAGER SEVERAL TIMES OF BHUBANESWAR BRANCH AND HE ASSURE US TO SEND THE SAME WITHIN 7 DAYS. BUT ON LAST YERSTEREDAY I.E. 20.09.2008 HE TOLD US THAT THE PARTS IS NOT AVAILABLE. WE HAVE GIVEN HIM A OPTION THAT IF POSSIBLE KINDLY TAKE BACK THE 1 TON A/C AND GIVE US 1.5 TON CAPACITY AND WE ARE READY TO PAY THE BALANCE PAYMENT BUT TILL DATE THERE IS NO RESPONSE FROM THE AREA MANAGER. S.K. PANIGRAHI, EAST INDIA MINERALS LTD, PH. NO.[protected]

I purchased two Voltas Vertis Split ACs on 25th june 2008 and eversince having nightmarish experience with ACs and custmor care. one AC stopped working very next day 26 june 2008 instead of cooling it was blowing hot air eversince i ve been calling them to et this problem rectified, their servicemen (who dont even look like technicians let alone enginners )come n go without doing any damn thing .They were always in hurry, they didn't even bother to check it properly, and instead of checking by themselves they always give flimsy excuses like your house is on top floor, weather is hot, stabalizers are not good (we changed two stablizers within two months ) and one of them went to outrageous extent of saying "ye ac to aise hi chalte hain... inka kuchh nahi ho sakta..they always make it our fault, that your neutral wire is weak, In front of them we called up our electrician and got it checked everything, there's no fault from our side. even once on my insistence they took it for one week at their workshop and returned the same ac ... and problem persists..honestly speaking none of their so called technicians even can make out cause of problem n they keep on attributing this problem to any thing and every thing in world except admitting its their machine is faulty and to top of all their customer care is absolutely useless...their area manager sumit talwar simply does not know how to behave...i warn others go for even local made ACs but not to this voltas which is just all crap

I have a voltas vertis AC and recently got transfered from pondicherry to coimbatore. And I registered my name at nearest voltas dealer at coimbatore for installation on 28-2-09 but till date almost 11 days they are yet to respond to my request. I have made regular followup but no result. And I believe this company a TATA product doesnt have any customer care unit to register a complaint or service.

I HAVE PURCHASED A VOLTAS 3 TON SLIMLINE TOWER AC FROM YASHASVI MARKETING .BLORE DEALER OF VOLTAS ON 2 SEP. 08, ON INSTALLATION IT WAS FOUND THAT THE AC'S BLOWER WAS DAMAGED., THE CONCERNED PERSON TOOK THE BLOWER TO REPLACE WITHIN 2 DAYS, INSPITE OF SEVERAL CALLS TILL DATE I HAVEN'T RECEIVED THE BLOWER YET..6 MONTHS ARE GONE BY I HAV LOST MY WARRANTY ALSO WITOUT USING IT A SINGLE DAY...I AM COMPLETELY DISSATISFIED WITH THE CO. AND ITS DEALERS ..I HAVE TO MVE TO THE CONSUMER COURT NOW..

KNITSTRONG TECHNOUTILITY SOLUTIONS is a organisation engaged in the field of Maintenance, Updation / Installation of Window, Split AC, Ductable, Packaged units of HVAC on turn key basis. We have a good team of skilled professionals. We also have good rapport liaison for direct sales with OEMs e.g. BLUESTAR, CARRIER, VOLTAS LG. Request to direct your queries. We wish to have long term association and assure to deliver better on Time, First time every time. Contact Mob [protected], GHAZIAZBAD

KNITSTRONG TECHNOUTILITY SOLUTIONS is a organisation engaged in the field of Maintenance, Updation / Installation of Window, Split AC, Ductable, Packaged units of HVAC on turn key basis. We have a good team of skilled professionals. We also have good rapport liaison for direct sales with OEMs e.g. BLUESTAR, CARRIER, VOLTAS LG. Request to direct your queries. We wish to have long term association and assure to deliver better on Time, First time every time. Contact Mob [protected], AJAY NAMDEV, GHAZIABAD

Hello, myself Bharat Bhushan from Paschim Vihar I am a Sports Coach.
I purchased an AC WAC 1.5 Tr from Sunview electronics, the person (Mr. Arjun) who came initially for installation did a very shabby job and wasnt even carrying a helper with him. Seeing this I called up Voltas Service Manager Mr. Sumit Talwar he was very polite and humble and even though I was calling up at 8am in the morning he listened to me carefully and immdiately sent a team for installation I am very happy and delighted with this. Though I faced trouble at start while installing AC but the kind of support given to me by Mr Sumit Talwar was excellent and I think its due to such people only Voltas is able to sustain in the market...

Thans
Bharat Bhushan
Distt Sports Officer

Seeing so many complaints with Voltas AC, I find myself one among the crowd. My Voltas windows AC has been giving a lot of problems - Fan is not working, Fan Capacitor is not working, Fan bearing is defunt and now the motor is not working!!!

Voltas is no-1 cheater, i have bought 0.80 tom window AC and stopped working in 13th Month, when i have called to customer care they have told me that they will charge Rs.300 to come for visit and they will check the problem and all the repairing and replacement charges are to be borne by you.

This is just looting

I am strongly dissatisfied with the service facility of Volts A/c service center. I am regularly filling a complaint regarding the A/c but they don't have ear to listen. I have feced lots of problem in these days bcz of my A/c is not working due to some deffect in parts. Now i want to sue on comanpny for the problem faced by me due to the A/c.

VOLTAS NO! Lutera. ... Don't purchase the A/c of VOLTAS COMPANY Never and Ever . If you purchase the A/c produce of this comany then u r the fool no-1, and u r going to bear the loss of duble amount of A/c.

So its my advice to all customer that DON't Buy the A/c of VOLTS.

The comment and attitude of mechanic is not good. I also purchased a voltas split AC from Panvel
and since the date of installation AC is not working. I have decided to bring the matter with Consumer
redressal forum very soon.

I had purchased a 1 ton voltas ac from snehanjali (mira-road) on date:[protected].
After giving several calls to voltas customer care, but no body till date i.e.[protected],
came for demo.
I think that there is no officer or supervisor in voltas to see that voltas customer care
person & its technician working properly.
I think that i had done a great mistake to purchase voltas ac, which is not bother to demo
what they (voltas) people do if some fault increase during guranty period.

Request to all that before purchase voltas ac, think thousand time for service & other
commitment.

iam not getting remote control of voltas vertis from last 2 years

I thought I was only one who was suffering. I have bought an 1 ton split ac 45 days back. There was a small problem with the autoswing. I have called up customer care and lodged a complaint. After giving two calls a day, the guy named Murali from Sri Sai Air Conditioners, Koti, Hyderabad turned up after 15 days and with all his experience he broke the lowers. From then there has been a continous replacement of the lowers which were told as shipped from TATA manufacturing unit with all possible delaying. Strangly none of the pieces fit into my ac and they say that it becomes perfect after some time. These guys have defined a new meaning for the branded products. I just one to say one thing: A ### gives proper service than these guys. TATA Voltas customer care is bull ###

I am quite disappointed with my Voltas ac too. It is less than a year old, that is under warranty, and it barely cools. I have put in numerous complaints, but no engineer has visited to resolve the issue. More importantly i have not even received a single free servicing till date. I am surprised that a renowned brand like TATA is running a con where they disappear as soon as they are paid for the ac. I don't think i'll ever purchase a TATA product ever again in my life.

The ironic part is that my dad told me not to buy Voltas, and i insisted that "It is a TATA product". Anyways, he replaced his with an LG and i replaced mine with a Voltas Vertis Plus. He has received amazing after sales service from LG while i'm still waiting for the friggin ac to work. It is amazing that Koreans can come to India and do a great job of things, and our indigenous firms are completely incompetent to service the local markets.

If you call the customer service, in all probabilities you will speak with Javed A or Javed M (it seems the call center has decided to call every customer care rep as Javed so that the representative cannot be traced by a customer, or the fact that there are only two representatives running the call center). Ask for an escalation to lodge a complaint and the customer rep will give you wrong or disconnected numbers just to end the call. After calling and speaking with the multiple Javeds in the customer care department and receiving numbers of various head of departments, I still have not been able to speak with a person who can help me out.

As a last resort, I went to the shop from where I had originally bought the Voltas ac. I was surprized at what i heard from the sales rep: "Ek baar Voltas ac mein problem aa jaye to phir baar baar aati hai. Aap doosri company ka naya ac kyon nahi le lete". So now even the retailers are pushing brands other than Voltas.

End result, I went to the place where my dad bought his LG from and ordered an LG ac.

Voltas AC-Vertis — POOR SERVICE: IT DOES NOT WORK AT ALL

Dear Consumer Complaint Dept,

It is with utter frustration that I am writing to you about this product. I had purchased VOLTAS AC-Vertis -2 ton split ac. in feb 009 for my office. Believe it or not, these people had installed it their own sweet way and because of this the entire gas leaked out. Now after several complaints they took their own time to come and visit and reapired. Not even a week has passed and still it is not working. It is scorching heat here in Chandigarh and my staff are also suffering. We all need a solution for this or ban this product instead of such situations.

Please take some action immediately.

Thank you.

Regards
Harpal Singh
+91 [protected]

DEAR ALL COSUMERS
I ALSO A SERIOUS VICTIM OF THE NON COMPLIANCE OF THE SERVICE FROM TATA VOLTAS A/C . I ALSO BOUGHT A 1.5 TATA VERTIS PLUS A/C IN THE MONTH OF MAY 2008 AND DUE TO THE IRRESPONSIBLE PORSONNEL OF THE DEALER NAMED AS PARKER ELOCTRONICS AT FIROZABAD U.P. AS HE MADE A BLUNDER IN THE PROCESS OF INSTALLATION .
THE MOTOR WHICH REVOLVES THE FAN GOT DAMAGED AND WHEN I AM ASKING FOR THE EXCHANGE OF THE MOTOR ( WARRANTY PERIOD ), NOW HE IS ASKING FOR THE COST OF THE MOTOR .
INSPITE OF MY REGULAR COMPLAINTS, HE IS NOT TAKING CARE FOR THE A/C . SO I AS A BROTHER WILL SUGGEST YOU, PLEASE NEVER PURCHASE ANY THING MERELY ON THE BRAND NAME OF TATA .
PLEASE GO AND SEE HOW IS THE DEALER ? WHETHER HE IS COMPETENT ENOUGH TO TAKE CARE FOR YOUR CAUSE .
IF ANY BROTHER OR THE SISTER CAN SUGGEST AT THIS POINT FOR MY PROBLEM, I WILL BE GRATEFUL TO HIM/ HER .
THANKS
AJAYA BHAWALPURIA
[protected]

DEAR ALL COSUMERS
I ALSO A SERIOUS VICTIM OF THE NON COMPLIANCE OF THE SERVICE FROM TATA VOLTAS A/C . I ALSO BOUGHT A 1.5 TATA VERTIS PLUS A/C IN THE MONTH OF MAY 2008 AND DUE TO THE IRRESPONSIBLE PORSONNEL OF THE DEALER NAMED AS PARKER ELOCTRONICS AT FIROZABAD U.P. AS HE MADE A BLUNDER IN THE PROCESS OF INSTALLATION .
THE MOTOR WHICH REVOLVES THE FAN GOT DAMAGED AND WHEN I AM ASKING FOR THE EXCHANGE OF THE MOTOR ( WARRANTY PERIOD ), NOW HE IS ASKING FOR THE COST OF THE MOTOR .
INSPITE OF MY REGULAR COMPLAINTS, HE IS NOT TAKING CARE FOR THE A/C . SO I AS A BROTHER WILL SUGGEST YOU, PLEASE NEVER PURCHASE ANY THING MERELY ON THE BRAND NAME OF TATA .
PLEASE GO AND SEE HOW IS THE DEALER ? WHETHER HE IS COMPETENT ENOUGH TO TAKE CARE FOR YOUR CAUSE .
IF ANY BROTHER OR THE SISTER CAN SUGGEST AT THIS POINT FOR MY PROBLEM, I WILL BE GRATEFUL TO HIM/ HER .
THANKS
AJAYA BHAWALPURIA
[protected]

Voltas Vertis Gold 1.0 Ton split AC — No service support by the Authorised Dealer

Sir, I purchased Voltas Vertis gold 1.0 Ton split AC from Durga Airconditioning Pvt. Ltd, Pitampura Main Road, Delhi-34 on[protected], and now I want the servicing of my AC, but even after complaining for more than one week, the Authorised dealer i.e., Durga Airconditioning is not sending anybody for service. please help.

Voltas Vertis 2 ton — Servicing required

My Complain no 09AP171889 FOR SEVICING OF VOLTAS VERTIS AC 2T, DTD 19/04/09 AT VOLTA NOS 66628695/96, MY 1 year Guarrentee expiry date is 27-04-09.

PLEASE SEND SERVICE ENGINEER AT THE EARLIEST.

SANJAY SAXENA
[protected]
[protected]

I have purchased a 1Ton Voltas Vertis AC from Sougat, Ambala Cantt on 4/6/2008, against bill no.1433. but after only one month the display panel was not working properly. I logged calls many times at Sougat but every time i got same answer ie. "it will take 1 to 2 days more".

Now can you please solve my problem or suggest me where i should contact.

I think in future, i have to think before purchase of any Voltas product.


Deepak Garg
+91-[protected]

I bought a 1Ton Voltas Vertis AC from Sougat, Ambala Cantt on 4/6/2008, against bill no.1433. but after only one month the display panel was not working properly. I logged calls many times at Sougat but every time i got same answer ie. "it will take 1 to 2 days more".

Now can you please solve my problem or suggest me where i should contact.

I think in future, i have to think before purchase of any Voltas product.

Waiting for your reply.


Deepak Garg
+91-[protected]

respected sir,
i am rahim, i have brought one voltas split ac(5 star vertis gold-1 ton).but that ac is not working at the time they install.we have brought it from COOLSTAR, PUNALUR, KOLLAM. we donot work it.the dealer said that.they cnt do nothing, because the have give the money to voltas main sender, then we call chennai and to macanical from trivandram come and took the PCV BOARD AND GIVE ANOTHER PCV BOARD.BUT THAT PCV IS ALSO NOT WORKING.then we called to ernakulam thenone mr.REDDY(service exicicutive) has given the number of manager.then, we have call the manager of voltas service .his name is JAIMON GEORGE.HE HAS TALK US IN VERY ROUGH.AND USE BAD WORDS TO COSTOMER.if the volas is not taking any action towards this we will take the help of MEDIAS.and GO TO THE CONSUMER COURT.IT WILL AFFECT THE COMPANYS SALES.we have brought ac in tha date 07-APRIL-2009.we have already given complaint and WE HAVE THE REPLACEMENT WARRANTY OF 5YEARS.AND THE MANAGER HAD TALKED VERY RUBBISHLY AND SWITCH OF HIS PHONE.WE SHALL WANT TO REPLACE THE AC.WE ARE NOT SATISFIED!

I have registered a complain for ac cooling not effective on 20th april 2009 with complain no 09AP200037, and since then till 27.04.09 Ihave followed up with service centre around 20 times with a response that your complain will be attended by today. But no service men has attended the complain till now.
Mr. Ratan Tata you should take care of your customer or they will discourage 10 other prospective customer for not buying your product.

Dear sir/ madam
we having 17 tr package unit in our factory purchased in 2007 is not working. model no- DPUASC-1700
Sr no- 0000463
complaint lodge to customer care, complain details is mention below.
Call- 09AP241390
Customer ID- C0852033

kindly arrange to rectify the same at the earlist

The after sales support of Voltas is poor and pathetic. The call center no.[protected] is difficult to get. The call center agents cannot provide any information about the visit of the engineer to repair the AC. They calim that your service/complaint call will be responded withing 24-48 hours which is not done. It is highly disappointing to note that companies like Voltas re offerring services which are nothing but trash. I had logged in my call for service on 28th April 2009 which was not attended to till 30th evening forcing me to get my AC repaired though some experienced AC mechanic. The RM seems to be not bothered about the quality of services being offered.

i bought tata voltas ac with 3years warranty 20 months ago through instolment but after full payment the distibuter does not give me any customer care services i want your company take a proper action against my distibuter otherwise i will go to consumer court.???/

Hello, Mr. Sanjeev Vashisht (B.Tech-IIT Kanpur)

REFAIR ENGINEERING WORKS [VOLTAS Authorised Dealer]
Jwalaheri, Paschim Vihar
New Delhi - 110063

Phone: [protected], 25282024



By this mail, i am going to ask you what exactly is your VOLTAS Dealership meant for.

I am one of your customers, and a couple of week back, we bought an VOLTAS ACs with I.Q (A TATA Product)* from RefAir Engineering Works, and we found ourselves helpless even after making numerous calls to you, but nothing comes to us except falls commitments and promises.

We have been informing you that the AC is not up to the mark and running like a senseless machine. You can't even compare that with a water cooler, though.
After consulting many other customers, we found VOLTAS would be smart choice to go with, but...

We request you, kindly suggest us! what to do now, so that we can ride of that issue ASAP.



* TATA - is that mean for saying your customer TATA after selling your product.

Our Purchase Details
Date: 5th May, 2008
Product: Split Air - Conditioner [Make VOLTAS Ltd.]
Model: 1.5 Ton Vertis Plus Split Air-Conditioner
S.No: SU: 3278 EU: 00721

I have purchase a Window AC yesterday, I am shocked that AC is not working (Remote also faulty, always in on position) Exhasut Fan is touching the cover and make noise.

If this is the working of Vertis Model of Voltas on very first day, how can it will work in future.

I want to replace it with new piece, moreover front window cover fitting is not good.

Rajeev
BH-283 East
Shalimar Bagh
Delhi-88

[protected]

I had also purchased Voltas 2 ton vertis gold AC on 29 may 2008 in Allahabad they had not given me even a single service and presently Ac is not working at all and I had made complaint to service centre in alllahabad but after one week no body came to attend the Ac even after daily telephone to service centre, I think regarding service Voltas is worst in one should not buy these Acs

VOLTAS COMPANY,
i had purchased a/c from your company after one year when we give complaint on customer care in new delhi for service no one is coming from last ten days no member coming your service is very poor we have to take 4-6 A/C but after taking a/c we came to know your service is not so good .

fghfdghfghhhjj

I had purchse 3 pic of ac but one A/c is not proper Cooling,
I don't Satisfied with this ac. I want to replace this unit anyway.
jigar javia
director
mausam agro pvt. ltd.,
Contact :[protected]

We are glad to inform you that we started our relationship with VOLTAS about 9 months back and we found that

VOLTAS has the heart that cares is never too far from us

We received so warmth response from your after sales service personnel that our relationship with VOLTAS came to an end by today.

While talking to your after-sales services Professionals, we really felt that your team is so dedicated for ensuring a hassle free experience, and our heart got so glad from this hassle free experience we had to finally say TATA to VOLTAS.

We are sharing with you, your Hall of Fame (after sales service) :
01. Guru Refrigeration [protected] Raigarh
02. Zunaid [protected] Raipur
03. Amzad [protected] Raipur
04. Rajesh [protected] Raipur
05. Pravin 022 Mumbai
06. Prashant [protected]/[protected] Indore
07. Anil [protected] Indore

We hope these will continue to enlighten the name of VOLTAS and encourage the people to finally say TATA to VOLTAS.



Regards,
Manoj Agrawal
Raigarh 496001
[protected]

Sir,
I have purchased 2 nos of voltas 1.5 ton split A/c Vertis one year back.Now the cooling is very slow.The insulation materials used for copper tubes are of low quality. The insulating materials have been worned away. I made a complain with my dealear in Karur (TN ). After 2 or 3 days I received an SMS that my complain has been regitered and the service Engineeer will be attending the complains shortly. Now nearly 10 days have been passed but the repairs are yet to be attended.Why cant the voltas customer service be rejuvanated ?

dear customer survice executive,

i was purchased one split ac VOLTAS Vertis Elitte, m/c no.is In.00518/out 7788 as dated 10.05.09 at arni DHANAPAL ELECTRONICS, Market road, arni-632301.AC was installed by VOLTAS Technician on 11.05.09.But AC till also working on 24 C temperature only, i am already complained to deeler he was gave the irresponsible answer,

Now i will call to him daily he was not attend my call,
this is the voltas service is ver worst,

you are also give the irresponsible means i will go to the consumer court immeadiately,

Deeler :Dhanapal Electronics,
Market road, arani-632301
phone:[protected]
Mobile:[protected]
Please do needful immeadiately


bad regards

M.Karthi
mobile no.[protected]

Dear Sir,
I have purchased Voltas Split Airconditioner in March 2007 at M/S Kumar Agencies, guntur and also recommonded 4 customers for purchase.The owner of dealer during purchase behaves gentle and in service he behaves like liar.His mechanics appointed local had no technical knowledge.he is damaged the trade mark of VOLTAS to worest No-1 service at Guntur city.Make a complaint and insist service of minor technical problem of blocking outlet with ice formation.It is regret to inform that the attendants appointed by him does not known about fundementals of functionaries.his phone N[protected].My cell no-[protected].I booked complint on 12-5-09.Last year for similar servicing he took 10 days for rectification.If he has not turn out I will proceed to take permission for exhibitng delay by protest

kindly read my cell no-[protected]

no..my experience with voltas has not been the same. fantastic service .

I purchased a Voltas Split Vertis 2ton A.C. from your representative in Moradabad. After operational for about 3 months it has developed a snag. After repeated complaints your voltas representative is not able to rectify it . he takes away the chip of the a.c. and make me wait for month, courting that it has to be send to ghaziabad for repair.
The way Voltas people in Moradabad are giving service, I regret buying a voltas A.C.

i m not satisfied with the service of the voltas ac..i have complaint so many times but i didnt get any result...
i have so many problems for the service..nobody came here to listem my problem for the ac

Dear Sir,

after submission of compalint of window A/C still no body has turned up from ur company since i have purchased the A/c 4 months back and still no body has given us any service or demo of that peice.

Request u pls treat this matter on urgent basis.

Rgds,
Amit
[protected]

hello
my name is harvinder bhatia.
my address is
1543 gali mukesh market
gandhi nagar delhi-110031
my contact no is
[protected].

I had purchased a Voltas AC vertis premium product for RS - 18000 & above from the dealer of KATARIA SALES CO.in MAIN BAZAR GANDHI NAGAR DELHI-110031 .but he has niether given us any bill nor service at that time. Now he is rejecting for giving bill by saying that he has not any bill. please help me.

dont buy any product manufactured by TATA, i am one of victim who is facing his burning due to thier cust/support. Behaen kee Choot all of TATA products. all stuff are imported from PRC.

Be Indian, Buy Indian.

i bought a voltas vertis 1.5 ton split Ac 1 year back.
by the 9th month it stopped cooling. i asked the retailer to provide the service he did sent someone and charged me for that but didnt gave ne receipt. then i saw in the booklet that i was entitled to 2 free service and when i asked him about that he mis behaved and the ac again failed in 2 3 days. i again complained but no one came . then i launched complaint with customer care but nobody came. now its out of warranty period and still no response . do not know what to do. it was a mistake to buy a TATA product. anyone going for a voltas ac or any TATA product dont go for it. u will regret like me.

I purchased a split ac of your company model name vertis plus (0.8ton), The Ac is not working properly, I went to your dealer he send the mechanic and checked the ac but he could not satisfied me. there is some problem in the cooling (compressure)Please check my AC as soon as possible, I shall be very thank ful to you

I was planning to buy a Voltas Vertis Plus, 1.5 ton window AC, on a referral by a person from the same industry, but seeing all these complaints I believe I will have to rethink.

Isnt there a single customer who is satisfied by a TATA product?

Voltas vertis AC — not in working condition(very poor service)

Dear Sir/Madam,

This is a complaint from our self that we have buyed a VOLTAS vertis window Ac on 6-MAY-2008 from U-Tron Electronics. On 12th may 2009 it start giving us problem its not working, then we complaint in voltas company person, from 12-th may to 14th may we have done round about 45 calls on no. +91-[protected] &[protected] they are giving us excuse and talking with us so rudely but then also we have to call them they are giving us excuse like we will come after 2hours or we will be free then only we will come other wise tomorrow. But 3days spent no response is coming from your side. They tell us to change MCB, WIRING, STABLIZER we have done all these things but then also it’s not working.
PLEASE SEE THAT YOU SHOULD TAKE A IMMEDIATE ACTION OTHERWISE SORRY TO SAY BUT WE HAVE TO GO TO CONSUMER COURT.
SO PLEASE SOLVE TO OUR PROBLEM AS EARLY AS POSSIBLE.

THANKING YOU

VARUN CHOPRA
5309, GRAIN MARKET,
NEAR B.D. HIGH SCHOOL
AMBALA CANTT-133001
HARYANA

www.eduteklabs.com
www.edutekinstrumentation.com
www.laboratoryglasswareindia.com
www.laboratory-chemicals.com
www.hospitalexport.com

CONTACT NO. - +91-[protected]
+91-[protected]
[protected]

M/S Voltas Limited,
Chandigarh.

Sub: Complaint for non functioning of A/C.

Dear Sir,

Amar Singh Club, Jammu purchased Voltas ACs from you in the year 2007. At the very beginning of installation of A/Cs, one A/C was not functioning properly. We requested so many times for its service/replacement. Your company engineers visited the club many times but could not set right the A/C. Ultimately the A/C was replaced by another AC. But by replacing the AC the problem could not be solved as the AC installed also not functioning properly. The Engineer of your company have tried to set right the defect but could not set right the same with the result that Club Management is facing embracement from Hon’ble members.
We request you once again to please take personal interest and ensure that the AC is got set right within 2 days. If it is not repairable the same may be replaced immediately. In case it is not done, we shall have no option but to approach the Consumer Court for a relief.
Yours sincerely,
Sd/-
Secretary


Copy to Shri Iqbal Singh Learned Advocate. He is requested to file a suit in the Consumer Court as discussed.

I had purchased a 1.5 ton voltas ac from N.R ent.on date:[protected].
After giving several calls to voltas customer care, but no body till date i.e.[protected],
came for demo.
I think that there is no officer or supervisor in voltas to see that voltas customer care
person & its technician working properly.
I think that i had done a great mistake to purchase voltas ac, which is not bother to demo
what they (voltas) people do if some fault increase during guranty period.

Request to all that before purchase voltas ac, think thousand time for service & other
commitment
fr:-Brij Mohan Pandita
H/No:- 11- C
Bhawani Nagar Janipur
Jammu (j&k)

i bought window ac from discount store at delhi karol bagh 0n 16.05.09 and no body cared to see whether the new window AC has been installed or not and even after calling customer care on 08.06.09 no body has turned up to see the functioning of the ac nor has any body given any demo till now. How is the Company like TATA failing to take a note of all this even the complaints as above, i think the oweners have decided to close the company early. I am strongly dissatisfied with the service facility of Volts A/c service center.

We have purchase 7 air conditoner from Luck Referigerator, nashik at September 2008. and he give us only one remote controll for all seven air conditioner. we paid full payment against the purchase of air conditioner. after a regular follow up for the problem but the concerened is not responding proeprely after six month and after the full payment he can not give the services. we beleive in TATA product but the service provider is not satisfy our needs. so we think about in our next purchase.so please take a action and solved our proble. as soon as possible.
the name and cell number of the service provider
Lucky Refreigrator
gangapur road,
nasik.
cell no [protected].

I fully agree with your view and sincerely suggest that one should never buy Voltas Vertis A.C. as its performance is far from satisfactory. Being a TATA product I also thought that its after sales services would be of high order but it always failed to deliver. My A.C.is out of prder for the last 1 month but its defect has not been rectified so far.

My ac was not comming below 27degree. I called up customer care and got the complaint No.09ju12968
3days After the Technician came and checked it and told us it needs a chemical washing, And it was taken to the service center and came back .only labouers came along with ac and they just fix it a back and taken all the payment and gone . The Ac was having same comlpaint after servicing .Again I called up Customercare and sevvice centerNobody is bother to turn up So I had to depend on private technician.This is Very Very poor Voltas walas. Our money and time do not have value

I made a complaint re. my Voltas AC on 22nd June 2009. I was promised that it would be attended to within 24-48 hours. After that alomost 4 working days have passed but nothing has been done so far. One can't expect such a POOR RESPONSE FROM A TATA GROUP COMPANY.

IS ANY ONE AT TATA LISTENING?

I have purchased a wondow AC 1.5 ton from M/s Ashok Sales Agency, Faridabad on 22.04.09. Till date no service engineer visited for the installation nor for the service irespective of constant follow up with the dealer. Now the AC giving abnormal sound and its control system is not working properly.

Very poor service, kindly help.

I bought AC Few Days Back and Now it is not cooling after 10 days of installation. No one in the Company is bothered to attend the complaint. Each time toll free number is contacted. new Complaint number is given but till now no one have attended . Will never suggest to Buy any of Tata Product.

I had purchsed a Voltas Vertis window AC in 2003. The remote was working okay, it developed some snag in 2008. The local dealer could not rectify even after 4 attempts. I am now using the AC in a fixed mode at 25O C. The remore technology has t be revived by Voltas.
Similarly my Hospital, AH Regional Cancer Center purchased 2 nos of split ACs in june 2008. The machine has a warranty of 1 yr and the compressor has 4 yts warranty. The remote developed ame snag on 23.5.2009. The dealer could not rectify. Came again on 24.6.2009, only to tell that it can not be repaired. He took the remote sensor from the split AC and has not come back as yet,
The AC is in the operation hteatre and the surgical operations is affected to a great extent. Poor cancer patients are returned because of non-functioning of AC in the OT.
I think, Voltas should have control swithes on the AC in addition to remote .
Thanks

I have purchased Voltas Water Dispenser 2 years back. Now this summer suddenly water is not getting cool. I have lodged a complaint on 15th May & this complaint got attended within 72 hours. Then on 25th May, service engineer took my water dispenser & brought it back after 7-8 days. Then after drinking cold water say about for 4-5 days, this dispenser again giving the same problem. Now iam regularly following with their call centres & everytine they commit that somebody will be visiting at my place within 24 hours but till now nobody has attended my complaint.

Is this type of service this TATA Group brand Voltas honours?

In this hot summer, iam not able to drink cold water for last 7-8 days???

What a great service??? I will never buy or recommend this company product to anyone.

Kindly Help...

RUBBISH PRODUCT, RUBBISH AND PATHATIC SERVICE DO NOT BUY VOLTAS AC, NEVER.

My ac was not comming below 27 degree. I called up customer care and got the complaint No.09ju260196 After that Technician came and checked it and told us it contains less gas, And it was taken to the service center and came back and they just fix it back . The Ac was having same comlpaint after servicing .Again I called up Customercare and service center nobody is bother to turn up This is Very poor service and it very rediculous to say that is it "VOLTAS" A BRAND OF TATA GROUP most reputed group of india on which group INDIANS HAVE FAITH.

This is true. We buy the Vertis Voltas AC on 26th June 2009, from Noida Electronic gallery sec-18 Noida. The Noida electronic gallery is always ready to get money from the consumer. The implementation guy was so poor that when he was doing the fitting, he forgets to remove the thermocol between the compressors. Which results in lot of noice? He almost hampers our front face of AC by his hammer. It looks like 6 months old body in just 1 day time.
There are lots of problems. Till date no demo guy is there. There are lot problems with display.
Such a poor facility.
We are badly suffered in these summers.
All credit goes to Noida Gallery who never attend their customers and also knows how to misbehave with them.

Shubham

you and your Service is very very poor i give you complend 09/05/09 but your call centre is told me we forward your complend and the Babylon Engg. Co. says Compant not provide any Service so what can we do.

Your Service is Poor I never suggest any one to buy Voltas House hold my lifes big wrong step to buy Voltas AC.

i have purchased the AC on 16 june 2009, but there is some problem in compressor or there is GAS problem in AC, I DONT KNOW, i have filed the complaint on 24 june but there is no response from company till now.today is 3 july, what is this?
the service of this company is very poor.if any company executive is reading this, than plz send me ur response.
thankyou

Sir, I purchased Voltas Vertis gold 1.0 Ton split AC from Jeewan Enterprises, Post Office Bazar Bathinda on 05/2009, and now I want the Check-up of my AC because not proper work, but even after complaining for moretimes and more than one month, the Authorised dealer i.e., Jeewan Enterprises, is not sending anybody for attend the complaint. Please help.




SIDHNAT KUMAR GARG
C-418, THRMAL COLONY,
BATHINDA(PUNJAB)
M.No.[protected]

my AC not warking i m olrede rajested camplen 25-jun-2009 my camplenn no (467) bat camplen not rejol til det so Plz help, my mo no:[protected]

YOUR SERVICES ARE VERY VERY POOR.If i have to give marks to your services than i will be giving you the least marks you can think.It was the biggest mistake that i purchased your AC.Know can you tell me the way to get ride of this AC even at some lose.
Thanking you

I purchased two Voltas Vertis ACs on 26th April 2008 one split and one window . eversince i am faing problem in my window AC for not cooling properly their servicemen (who dont even look like technicians let alone enginners )come n go without doing any damn thing .They were always in hurry, they didn't even bother to check it properly, On 05.07.2009 suddenly my AC stopped cooling, I made a complaint and the very same day I receive SMS on my mobile phone stating "Thanks for registering call with VOLTAS. Your call no is 09JL050625. Your customer id is C0026030.You will be attended to shortly and till that nobody has turned up.

I don't see at VOLTAS website any consumer greivences link which is very surprising. If anybody knows about it pl let me know. their customer care does not pick up phones or otherwise suggest how to handle the situation.

Regards

I have bought voltas .75 ton split a.c in April 2007 .. It is not giving cooling, ( compressor problem) thereby you are kindly requested to take action or send your enginner as early as possible Two free services are given but i was given only one poor service..

Thanking you.
Vinay Chawla
mobile: )[protected]
email: [protected]@g.mail.com

i have purchased one window ac on 02/05/09 but from the date of purchased
ac remote is not working till date.i have complaint in custumer care but one of the excutive
came but he have not done anything. he have taken pcb from ac n made direct in ac.
but after making direct in ac, some smell is coming from ac so m not using ac .
i dont want voltas ac . soo i want to return this ac becoze the service is soo poor
that i cant explain.


VIKASH KUMAR
74D 3RD FLOOR, MADHUBAN ENCLAVE
MADIPUR NEW DELHI
MOB-[protected]
COMPLAIN NO-09JL041747

KNITSTRONG TECHNOUTILITY SOLUTIONS is a organisation engaged in the field of Maintenance, Updation / Installation of Window, Split AC, Ductable, Packaged units of HVAC on turn key basis. We have a good team of skilled professionals. We also have good rapport liaison for direct sales with OEMs e.g. BLUESTAR, CARRIER, VOLTAS LG. Request to direct your queries. We wish to have long term association and assure to deliver better on Time, First time every time. Contact Mob [protected], AJAY NAMDEV, GHAZIABAD

Sir,
I fully agree with the comments. I'd purchased Vertis Gold(1.5t) from NEELU ELECTRONICS, BALLIA(UP) on 05 May 2009. Almost after 15 days the gas leaked owing to installation faults. After repeated requests the gas was though charged but the AC refuses to cool the way an AC should. The supplier was approached
who requested the service engineers of Voltas in Ghazipur(UP) to attend to the fault. They came and got the job card signed by me sometime in the last week of June 2009 & left duly promising that the defect would be rectified in two days after due approval by authorities is carried out. On 13 Jul your company engineers were contacted on mobile([protected]) as to why they didn't turn-up for the needful. It was really shocking as well surprising to hear your staff saying that they are not responsible for the repairs. The matter was reported to the suppliers also but to no avail. Till date the AC continues to be a matter of grave repentence. May I request you to kindly initiate immediate corrective action in commensuration with the reputation & credibility of your organisation. With warm regards,
Maj AK Chaturvedi

During the period w.e.f.15.06.2009 to till date, my window a/c vertise, 1.5 tone has not been repaired by the authorised service provider of Voltas Ltd., North zone Delhi at my residence Mayur Vihar, Phase-I Extenstion. I also contacted Sh.Prashant Rastogi, Area Manager, Voltas Ltd., but it seems to me that I am making useless effort in this regard. I would like to advise Voltas Ltd. to stop manufacturing any kind of airconditioner for the public. Lock your company, make free tensioned people who have already purchased such kind of air conditioner, because they have already become victims by investing huge amount in purchasing such third-class air-conditioner. I would also like to advise other people not to purchase any type airconditioners from Voltas Ltd.

I purchased Voltas vertis window airconditioner from Neha Electronics Mayur Vihar, Phase-I Extension, Delhi on 23.04.2005. As on date air-conditioner is not working properly, vide complaint no.09JU150056 dated 15.06.2009, Voltas Ltd. sent a mechanic from M/s.Shubham Service, A-2/66, New Kondli, Delhi for investigation and he advised gas filling at the cost of Fs.2500/- on 17.06.2009. Within a week, same problem occurred. I again lodged complaint on dated 23.06.2009, I am very surprised to note that nobody from Service Centre attended the call. As we are office-goers and could not be able to follow up. Again on dated I registered a complaint No.09JL232121 on 23.07.2009 at Voltas Call centre and regularly made a telephonic contact, but nobody heed to my complaints. On dated 30.07.2009, I had discussion on telephone with Sh.Prashant Rastogi, Area Manager, Voltas Ltd. but till date nobody attended the call. Very surprised to note that Voltas Ltd. is still working. In my opinion, this company should immediately be locked so that other people who are willing to purchase Voltas Vertis or any other A/c from Voltas Ltd. should immediately change their decision and take another company's a/c. Very very poor service

Dear Team,

II am really sorry to write such a mail to you but i am very disappointed
with your services. Only 3 months before i have taken a 5 star - rating
Voltas AC from GOPI AGENCY - G. T Road Panipat. and last 1 month my AC
remote is out of order. I have visited GOPI agency amny a times but they
are doing nothing. This is really ridicule's that this is such a big
company and services are almost nil. I have also raise a complaint over the
no.[protected] but all was worthless. So, now this is a kind request to
you that before i make a issue of this resolve the matter at the earliest.

I purchased Voltas AC four years ago and running fine. I want to purchase only Remote for which i am not getting any information from Voltas Coustomer Care. According to Customer care executive will visit and see the AC for this they will charges Rs.300.00. My question is if i get the address from where i can purchase this no body in Coustomer care is telling.

I puchased Voltas Vertis 1.5 in April, 2009. On July, 27, 2009, the compressor of AC stopped functioning. Today is 7th August, 2009, nothing has been done from Voltas. I have a very bad expereince and Voltas and the poor manufctuing defects of AC also bad experience of Voltas Service Centres. I think I have gambled my savings of Rs.22, 000/ over Voltas. Alas !

I think TATA should auction Voltas immdiately

Respected sir,
I was purchase a Volts window A.C. 1.5 ton from your authorised dealer
REFRICO, 118, cantt.road, (near odean cinema) Lucknow. vide cash memo no.35972
Date 8/5/2007.for Rs.16500=00. At the time of begining this A.C.
creat problem in cooling . Many time, I had lodge complait in your call
center/shop etc, but your staff come and than say nothing is worries
and everything is o.k.
Last year the same cooling problem creat in this A.C.
and when complaint lodge in your office your staff tell me that due to
expiry of guarantee period complaint not attend.But after some Voltas
senior officer intervene in this matter than complaint attend by your field
staff in the month of Sept.2008.whichever is very late.
Now in this year the same problem creat and I lodge
acomplaint in your call center Complaint no.09 ju 130476 dt.13/6/2009
.On 15 june 2009 call attended by your VOLTAS staff and give service
report no.3497 dt 15/6/09 compressure fault and charge Rs.200=00 only
for visiting charge.
At the same time REFRICO shop field staff come and that A.
C. unit cart
to workshop for change compressure.
On dated 17/6/2009 REFRICO call me that
your A.C. is ready and please pay Rs.1950=00 only as under----
1. Compressure (Free of cost)
2. Gas filling Rs.1500=00
3.Labour charge Rs. 450=00
TOTAL Rs.1950=00
I pay RS.1950=00 only vide c.m.no 242 dt.17/6/2009 .
After than A.C. install in my house on 18/6/2009. BUT A.C. not
cooling & functioning smoothly and working just like a fan.Several
time calling toREFRICO but niether they attend phone nor attend they
attend complaint.
I am also complaint in your center complaint no. 09ju 210434
So regarding this problem I request your
VOLTAS company that this A.C. has manufacturing defect and creat
problem in every season and I face lot of problem and worries.
After one month from 30/7/09 A.C. create problems and i lodge acomplaint in
refrico on 31/7/09 and attand on 1/8/2009 and A.C.again back to workshop and they donot give any responce to me till 8/7/2009.VERY VERY POOR SERVICE GIVEN BY VOLTAS. And also surprise that not asingle VOLTAS Official given telephonic responce ant attand call on their mobile...and if attand they say please wait... and after some time phone automatically cut.
"REMEMBER A.C. UNIT NOT WORKING TILL LAST 30/7/2009'TO 8/8/2009"
So please change my whole A.C. unit or refund my purchase amount
Rs. 16500=00.only and Rs.1950=00 which is paid by me for service etc. on
17/6/2009 to REFRICO.


Thanking you.
UPMA PATHAK
W/O SUBHASH KR. PATHAK
330/28/1, PHOOL WALI GALI,
CHOWK, LUCKNOW
TEL. NO.[protected]
MOBILE NO.- [protected]

I purchased 1.5 Voltas Vertis 65 days back and its compressor has stopped functioning. I complained 15 days back but nothing has been done.

Is it TATA product? Is it their Sale Service ?

Our company has purchased few ACs. At one of our office where i sit. (dont know the condition of other ACs) at the time of installation of AC, the AC was not cooling.i lodged a complaint at customer support and got the gas filled in AC compressor on 20/05/2009. AC started working but the service guy detected some fault in the remote so he took the remote with him. I followed up this at customer support and M/s Prakash Refrigeration & Electrical. But nothing was done. Lastly i lodged a complaint again (Comp. No. 09JU241672). And reminded this at customer support so many times. But nothing was done. I did not get the remote yet. Moreover, i lodged a complaint about non functioning of AC on 4th august '09 (Complaint no. 09AU040383). Your service person came on 06/08/09 and told there is no gas in the AC. They told that they will come tomorrow and will rectify the problem. But till today nothing was done even though i reminded it at customer support n numbers of time. And their servive vendor M/s Prakash Refrigeration & Electrical people behave in such a rude manner that i cant explain.

I dont know how they people are running the business. Why they people are spoiling the name of TATA group. It has been around 2 and 1/2 months and still they have not return the remote.

I bought AC-Split-Vertis in Delhi on 11th of July, installed on 15th, from a very renowned dealer but to my agony :
The product came out to be of poor quality as the cooling effect is not upto mark
Further the Installation was so poorly done by the inexperienced that the company people have come 4 times since 15th but the result is not only the same poor cooling but they have also broken the swing blades and the gas for the cooling has also got leaked by these inexperienced engineers.
I have spent 32000/- on this machine but I feel being cheated by the big brand.I have thought of taking the company to the court and show it to the world that how Big Brands ignore the customer values.

This is in continuation to my mail just 17hours back.The service agent appointed by VOLTAS in East Delhi had sent two engineers to look into the issue of non working of cooling and the wrong installation of Inside unit.As I am away to Mumbai these people came and told my OLD Father that may be the Gas is not full in the compressor so they filled in the gas.That shows that from the begining only the Unit was defective. due to lack of proper installation.The swing blades have broken by the the engineers who had visited two days back.However, It started giving the cooling effect to some extent.The moment these people left after half an hour their was again the leakage of water from the inside unit started.And now in the evening even that cooling effect has gone. WE HAVE BEEN CHEATED BY THE DEALER AND THE SERVICE AGENT OF "V O L T A S".I want either my money be refunded or the unit be replaced immediately or else face the tune of the court.

I am also a fool to purchase the Voltas Split AC last year May2008 and within two month it was
taken to factory for repairs and while installation itself the mechanic commented the sub stanard tubes
made of aluminium and some piece of copper and called for a life long head ache. Now every
month it stops give cooling and making our head hot and the mechanic collecting money for repairs

The net consumer value is a life long perrnial HEAD ACHE

Even Being a TATA Employee I have forced to say this.

I have purchased a Vertis 2 Ton split Air Conditioner on 24.4.05 from FREEZCO PVT LTD Bhubaneswar.From the day of purchase I am facing problem. Every year I am spending about Rs.1200 for change of different type of relay.This year I spend about Rs.10000 for a dedicated stabliser and getting a direct connection to the ac machine from the main pannel board. Still it is not working. I am thinking of disposing the same and never to buy a TATA product.I purchased the TATA product because I am proud to be an Indian to buy an Indian product.

sir,
humne apna ac apke service station bilaspur (c.g.) me repeir ke liye diya tha. joki wo compreeser fail ho gaya tha.humara ac warrenti priard me tha.maine apna ac date[protected] ko service station me diya tha.jo ki abhi bhi nahi mila hai.
Agar apki ese hi service provite rahegi to humare BILASPUR me apke VOLTAS COMPANY ka product nahi SALE hoga.
hume to esa lagta hai ki humne apke compani ka product le kar bahut bari galti kar di hai.apki company ka aaj se mai aur mare reletion wale nahi lenge...
maine apke all india service maneser ko bhi contect karne ki kosish ki..

no body visited for demo and service...ls do needful

Voltas is a very poor service provider. I am facing the same problem(Noida, UP) but despite of contacting call center again and again, complaint Number[protected] I am not able to get my AC serviced. Please help

voltas is very poor in service even in chennai, i got a new ac in march 2008, and i had been facing problem as they did a improper instalation, inspite of calling the service severl time they do not respond. I sugest DO NOT go for VOLTAS AC. I never expected such a bad service from TATA

have brought a 1.5 voltas ac in chennai, it is jus three months old and started giving problem and inspiite the customer after sales service is very very bad in chennai, every day we have to call and ask for the service person and no one will attend your problem, but you will have them said they will atend today, the worst i have ever seen, that too from a company like TATA. i suggest go for some good MNC ac, like LG, Samsung or ogeneral not VOLTAS, if the service in a metro is so bad think of the service in rural area and other small places. it is beter to avoid the company than to get problems in peak summer
VERY BAD COMPANY SERVICE.

I do agree with the comments on Voltas. Just purchased an AC on 7th feb '09. The hiccup started soon after installation. Technician found that there are some faults, but unable to idenity. Finally left on day-1 with no positive signs. To my surprise, I got an acknowledgement that your service call for installation has been resolved!!! I tried to re-open the complaint with voltas customer care. The customer care executive was even reluctant either to re-open or to register a fresh complaint. Finally he got the complaint registered. To wait and see how it progress!!!

voltas ac i bought the instalation took 7 days and they said that the remote and other containing bags found missing . but they dont get it back. do i have to by one another ac or it is a fate? we cheat the voltas ( tata) ever before i spoke to concern ( the viveks usman road chennai branch and call center service ) many times what to do. i dont expect that the tata is giving very poor care in their business.

I also Purchased Ac of VOLTAS on dated 30.04.09 & from begining I am facing problems in remote but no body is ready to listen my complaint

yeah, i too lodged a complaint two weeks back; the shameless fellow said it will be attended within 24 working hours. but so far no one has turned up! i dont think anyone should buy voltas. my second ac wont be a voltas; neither will i recommend it to my friends.

i have 100 nos of voltas ODU for AHU so please send me the operation logic and trouble shooting manual which is not received at all

i have serviced my voltus split ac 6/4/2009 by your authorised (cool home service in mint chennai)
i got same problem agian i have called them they are not coming for service
my cell number [protected]

voltas split ac compressor faulty, gettin g overheated tripping frequently .kindly attend to the fault and send service techinician for further investigation at given address 714 su air force arjangarh new delhi -47 contact detail [protected]-583

Sub: Complaint for non functioning of A/C.

Dear Sir,

Amar Singh Club, Jammu purchased Voltas ACs from you in the year 2007. At the very beginning of installation of A/Cs, one A/C was not functioning properly. We requested so many times for its service/replacement. Your company engineers visited the club many times but could not set right the A/C. Ultimately the A/C was replaced by another AC. But by replacing the AC the problem could not be solved as the AC installed also not functioning properly. The Engineer of your company have tried to set right the defect but could not set right the same with the result that Club Management is facing embracement from Hon’ble members.
We request you once again to please take personal interest and ensure that the AC is got set right within 2 days. If it is not repairable the same may be replaced immediately. In case it is not done, we shall have no option but to approach the Consumer Court for a relief.

Yours sincerely,
Sd/-
Secretary
Copy to Shri Iqbal Singh Learned Advocate. He is requested to file a suit in the Consumer Court as discussed.

I bought a Voltas Split AC 1.5 TON VERTIS PLUS 3S from Kalinga Sales Bhubaneswar. The remote was not functioning properly and was given for repair. The authorised Service Centre of VOLTAS Ltd.at Saheed Nagar hasn't repaired or replced the remote control since more than two months now. We are facing untold misery in this heat without being able to use our AC. We r being assured it will be done any day now, since two months. We are absolutely frustrated at your after sales service. Please do the needful at your earliest in getting us back our remote control.
Your's sincerely,
Rachita Das

my split ac remote is out of control that is it is not working. can i get it repaired.

I am also facing same problem from Volatas. I purchased Voltas One TON AC to trust the name of TATA in the month of October last year. last year the AC could be used only for few days. This year AC worked for few days & it started giving trouble. It makes lot of noise while running, It's panel don't work . I lodged complaint (Ref. No.09MY063796) But even after one month, AC has not been repaired by VOLTAS.
Repeated reminders to the call centre also don’t work.
I WOULD NOT RECOMMENED ANY ONE TO GO FOR VOLTAS.

I bought a voltas premium 3 star split ac before 34 days from efficient cooling system which are situated at sheetla mata road gurgaon.from first day cooling are not proper. 6hrs required for reaching 25 degree. I requested to many time for replacement.But no body care it . DEANTECH CONSTRUCTION H 32 PALAM VIHAR EXT.NEAR DHARM COLONY CARTERPURI VILLAGE BACKSIDE GURGAON (HARYANA)

Voltas India ka worst!!!

VOLTAS SUCKS BIG TIME IN ALL AREAS OF SERVICE, OPERATION, CUSTOMER CARE. BIGGEST LIARS POSSIBLE! OF ALL TIME! THEY TRULY ARE THE MOST DISHONEST AND UNRELIABLE COMPANY EVER!
I HAVE 30 COMPLAINT NUMBERS BUT EVERY TIME I CALL TO FOLLOW UP ON STATUS THEY NEVER HAVE MY RECORD! ITS AMAZING. THEY EVEN LIE ABOUT THEIR NAMES OF PEOPLE ATTENDING THE CALLS. THERE NEVER IS A MR VIKAS WHO 2 DAYS AGO WAS A TEAM LEADER AT VOLTAS OR THERE NEVER IS A TECHNICIAN NAMED MR. RAZA WHO SIGNED A SERVICE PAPER UPON HELTH CHECK UP VISIT.

ITS BY FAR THE WORST COMPANY EVER!

ANYONE FROM THE COMPANY INTERESTED IN PICKING UP THIS MATTER THIS IS MY NUMBER [protected].

I have purchased one Voltas one Ton AC Vertix Plus from CHROMA Pacific Mall Gaziabad on 29th June and the same is giving Problem from the Day one it has been Installed. Repeated complaints to Service Center have failed to rectify the fault which appears to be in remote System. AC if closed with Remote starts Automatically without even touching the remote and frequently gets off after 2 to 3 seconds and again starts ad canot be used for long time, The same is lying USELESS at my place. Sometime the remote gets struck and does not Accepct any Command. My Disatisfaction Report in The Remarks Coloumn did not responded by the Voltas. The complaint has been attended twice without any Result. Complaint No 110454 and 80271 reffers.
As the season of AC is coming to End I request you to get the Complaint attended Without delay Delay. Or else replace the Unit as the same has a manufacturing Defect and I do not Expect a company of TATA group to supply such Defective Material.

S C KOHLI
PH[protected]
22241471

Voltas AC — A/Cs not working properly

Sir,
I brought an ac voltas 1.5 vertis plus From NUTAN ELECTRONIC H-122A Dilshad Garden Delhi-110095 on dated 27/06/09, installed at 71/178 DIZ Area Sect. 3 R K Ashram Marg Gole Market new Delhi-100001
same day tere was no GAS in the unit I register the comlain after two days guys come & fill the gas Now day I M fascing Same Problm. I trusted on Voltas A.C. But in future i Suggest to Other peoples not to purchase Voltas A.C. The voltas A.C are really Crap...

I have purchase voltas siplit AC in 2007.
The does not worksproperly.
The 1st complaintmadeon 25th June, 2009
The compressure needs replacement.
The compressure replaced but works for one day only.
Since than dispite number of telephonics calls
There is No out come

MY voltas Vertis 1.5 Ton Split AC was installed on 15.7.2009. In November, 2009 the water circulation system stopped working and the whole water suddenly fell on the floor. On 16.11.2009, the service people visited and took the unit for sending to the factory promising that the AC will be installed after 2 dayss. But today is 30.11.2009 and I was making several telephone and mobile calls for fixing up the AC but to no avail. I am praying God to help me in the matter.

i was willing to buy a voltas ac but now by viewing so many after sales problem i am changing my mind.i am gonna go for lg now.

NOTE WORKING

Dear Sir,

I purchased a Voltas split A/C 50T VERTIS HW AIRCON on 21st March from CHAWLA Refrigeration Shahadra Delhi vide retail Invoice No 2505.
On installation itself the compressor was found defective, it was
immediatly reported to Chawla Refrigeration and VOLTAS service
center. It was inspected by the the service center engineer and
declared defective.
However, to my horror surprise it has not been replaced yet and
today another person visits and says it will be inspected again and
a report will be made then only some action will be taken.

The attitude of the Seller and VOLTAS company is totally unexpected
and no one seems to be bothered about the consumer and the
reputation of the Company.

May i request you to intervene to get my brand new airconditioner
functional.

Thanks.

Respected Sir,
I have purchased voltas split a.c.last year in april my one service is left .kindly provide me that.

Chanda Arora

Respected Sir,
I have purchased voltas split a.c.last year in april my one service is left .kindly provide me that.

Chanda Arora

I spent twenty years in Jamshedpur. We are so fascinated that where ever it is possible, we buy TATA product. When I decided to have an air conditioner, I decided for VOLTAS. I bought 1.5 ton Vertis Premium Split AC vide invoice no. 154 dt. 26.05.2009 from M/s S.K.Enterprises, Patna, and the machine was installed vide service report dt. 23.05.09 ( Serial No. Indoor 4551075 PO 9 D 004989 and Outdoor 4511071 P 09 Doo3445 with Motor [protected]). Ever since it was installed, the machine is giving continuous noise. It was checked on 05.08.09 and it was noticed that when the cover ( body) was removed, there was no noise. Machine was checked by service engineer and was found OK. But when cabinet was placed, it started giving extra sound.
Further there was problem in the remote right from beginning. There was a black patch on the screen and thus functions were not easily visible.
Machine was serviced again on 04.03.10 and the complain remained the same. It becomes difficult to sleep with the noise, the machine is making.
Kindly advise your service centre at Patna ( Mr. Gaurav [protected]) on the possibilities of a permanent remedy. I am afraid that problem is solved within its warrantee period. Kindly acknowledge and attend the problem.
Regards.
Deepak Sharan Sinha.

We are in urgent need of installing 2 tons split AC but no response from your local dealer/distributor
Whether it is beneficial for your reputed concern?

very bad company.worst advice, i have purchased one voltas split ac on 1st april 2010.still not installed.i am not expect such a good company TATA.
K.R.SEKARAN,
[protected], [protected]
TIRUTTANI 631209.

dear sir hamare yaha voltas ki 6 a.c. home me aur 1 a.c. off me hai lekin sarvise ke nam pe aapk co. 3rd class hai. Pichle 30 days se complaint karne ke bad bhi koi response nahi mil raha.

voltas-ac 1.5 ton plus split with rc — system u/s no service till date

Dear sir/mam,

One system has been purchase on 29 july 2009 as per oparating manu 2 service is from company side till date no one has visited to service my system. Since last one week system has become unserviceable I lodged complaint (no.10AP 1204680) on 12th of april. I was promissed that your complain will be dealt within 24 hours but till no technician has visited to my office.


date 15/04/10 Thanks
D & R Enterprises
405 Vayu vihar Harjinder Nagar kanpur - 208007
[protected]

very poor service

We have purchased Voltas Elite split ac from M/s Vasanth &co, West Thambaram 15 days back. The company took 5 days for delivery and three days for installation. After installation the Service persons abruptly left without seeing whether it is working or not. We have also lodged a complaint immediately. But one service person by name Gothandam repeatedly told he will come to day, next day and so on. Even after the lapse of 10 days out investment in the a c is utter waste and it has not worked even a single minute. When we called area service manager repeatedly for many times he not even attend his mobile. So dear customers please dont purchase any TATA product since they are least bothered about customers and are only money minded. As and when money changed to their hands they just forget the customer and go for another person to squeese money. This is my experience.
I think I have to inform all my friends by mail not to go for any of the TATA product hereafter.

voltas split ac 1.5 ton i have purchased on 25.04.2009, on the 16th of april 2010 i complaint to your customer care for it is giving smell of burning. but sorry to inform you that your any attendent not attend my complaint yet, i am waiting from 16.04.10, now i have decided that i will repair my ac by any other place, and i will go to consumer fouram for the calim of my amount and my harasment for these days.i will wait only for today, thanks.
RATNESH JAIN (45/9, IInd floor, gali no.15 east azad nagar delhi 51.) mobile no. [protected].

INVENTION-VOLTAS — NOT PROVIDING SERVICES AND WARRANTY CARD

Dear Team

Here it is to inform you that i have purchase an Voltas Split Ac Gold 1 t on 2 april -2009 after contionus asking for services from last 2 months i have not rec any response and in mar-2010 i have purchase 2 second split Ac for which dealer is not ready to give warranty card so can u help me out.

Regards

Ranu Gour
[protected]

every company has same problem I purchase split ac on 06/05/2009 Godrej 1.5 Ton three free servicing available in this company no any free servicing done by company my ac not working from 18/04/2010 i lodge a complain my complain no is 112885 on 18/04/2010 The first time call center person was told that the service technician would attend within 48 hours. No body visited. After waiting for one week i directly call asansol service station Mr sarfaraj He told me technician come on 24/04/2010 but technician come on 25/04/2010 at 9:30 pm my outdoor put down and open than after 15 minutes close and said to me outdoor unit send to asansol service station my van come tommorrow handover this machine no any van come on 26/04/2010. than i call head office mumbai Mr rajan on 28/04/2010 and said every thing he take a time approx 1 hour van come after 1 hour i hand over the machine on 28/04/2010 but till now my machine problem not solve and no any information when my machine reinstall today is 02/05/2010
all Company are make a full

i bought voltas split ac on april 2010 andto my surprise the piece is defective i made complain his executive has come and checked and said its defective and i will place order to replace same after that no body is bothered to come and replace nither his dealer not executive has come up since last 15 days
my name i krishna parikh and i have bought same from kohinoor televideo lokhandwala
i want to alert people that dont buy voltas product as they are cheating people

In service VOLTAS mark sheet is - 0.
In ethics VOLTAS mark sheet is - 0.

The spilt A/c 1.5 ton voltas was purchased in july 2008. water circulation is not working properly and the water flalls inside the room. I had complaint and the complaint No 10JU0201903 No action is taken even after 5 days. The call centre is useless they just say the technician will attend. But your waiting will be in vain. The Service of Voltas is very bad. God bless indians

Dear Sir,

I purchased a Voltas split A/C AIRCON 26.MAR.year 2010. At the very beginning of installation of A/Cs, one A/C was not efficient cooling properly. We requested so many times for its service/replacement. Your company engineers visited the club many times but could not set right the A/C. Ultimately the A/C was replaced by another AC. But by replacing the AC the problem could not be solved as the AC installed also not functioning properly.
Complaint No 10JU0400457reffers
We request you once again to please take personal interest and ensure that the AC is got set right within 2 days. If it is not repairable the same may be replaced immediately. In case it is not done, we shall have no option but to approach the Consumer Court for a relief.

Yours sincerely,
HEVENS PUBLISHERS
11111, Doriwalan, East Park Road
Karol Bagh, New Delhi-05

Dear sir,
My volats gold i 1.5 ton ac was installed on june 2010. now it is not working properly. i complaint your customer care no.[protected] on 10th aug.there are no response from customer care . i am fedup with your service .again i request plz do the needfull as soon as posible.

k k vashishtha
opp. roadways bus stand
bulandshahr
[protected]

voltas india — 1 ton split ac not functioning properly

I have purchased 1 ton split AC on may 2008.Now the AC is not cooling.The service center are helpless as they could not find out the problem

I have brought a 1.0 voltas ac in New Delhi, it is just five months old and started giving problem and inspiite the customer after sales service is very very bad in delhi, I have lodged a complaint on 26.08.2010 vide complaint no. 10AU-2602136 inspite of daily contact to customer care no macanic/engineer was available till 30.08.2010. Every day we have to call and ask for the service person and no one will attend our problem, but you will have them said they will attend today, the worst i have ever seen, that too from a company like TATA. Now I am in view to make a mistake to purchase AC from Voltas, VERY BAD COMPANY SERVICE

As a new customer, I am using 1.5T VOLTAS VERTIS PLUS AC. Recently, condensor fan blade has been damaged. My AC is running within the guarantee period. I have lodged the complain in Toll Free number.My complain number is 10AS0100561. Just to see the complain redresa period. Till date, I have very good faith about the VOLTAS.

sir.
i hve purchased on split ac model vertis in ur company at anna nagar show room near tower park entrance.
and the same was installed in my House at Y-167, I st Anna Nagar. Chennai - 600040( near to Ayyappan Temple). i hve purchased the same day when the shop was newly opened at anna ngr during the purchase ur people told.3 free service will be carried out by ur company.
after 8 months are nealy gone. no one is came to my house for free service, i went to that shop and complaint the same b4 one month ago. and the person in that show room told, the service staff will come with in a week time. after 2 months are over no one is came to my house for serviceing . hence i request to u kindly take action to give 3 free services as per ur promise pl
expection ur reply and take necessary action in this regard as well as the shop owner please.

T.Sivaraman, AGM(Mkg), BSNL. y-167, 2nd floor, 167, Anna Nagar, Chennai - 600040
contact No : [protected]

My voltas ac 1.5 vertis was installed on25/04/2010 and I am having a lot of complaints.I curse myself for having bought a tata ac.Service is so poor.
The installation was done in such a pathetic way(voltas authorised person - Chennai Cool Care) & the 2 technicians(aged 18yrs) who had come to install it were very rude.Firstly they demanded Rs 2500 for installation which I was told was free.After he confirmed with his employer, they asked me for 2 metal angles to fix the outdoor unit.They had those angles with them & told me it costs Rs.800.When I told them I will get it from a hardware store near by (where it costs 450), they told me they had to elsewhere to install & they could not wait till I got the metal frame.and that they would return the next day to do the installation(Satish).After installation, only one blade of SWING was moving.
When I pointed it to him, he forced it down & it broke.The outdoor unit was very noisy & when I complained two other experts had come.After inspecting, they said it was all due to defective installation.
My ac does not cool the. room at all!!!(basically that was my intention & need).Authorised attendants were dispatched.I was told that gas had leaked & so he refilled it.It was working for the next 15min.The attendant had left by then.Also one of the person who was chewing paan had the audacity to spit it in my bathroom & did not bother washing it alsoAt night when I switched it on...status quo(as before the technician came).He came again & refilled gas which promptly leaked. Again after examining the unit, he said the leak was due to faulty installation.And that the indoor as well as the outdoor unit have to be taken to their workshop to diagnose & rectify the fault.Even after 3 days they are yet to come.Now I am left with no choice but to go the consumer court

We buy a voltas ac which the service is not good.Because the service mans of voltas are not quantified and there behavior are not good from customers.I am not satisfied from this company product.We was making several telephone and mobile but they don't replay us.But they also said that we are not doing anything.I m saying to all my friend that please don't buy the ac of this company.My name is Mr.Purshottam Gupta and my contact no. is [protected].

poor

voltas company is very worst company it does not care of customer even after 45 days of complain in period of warranty period, this is my personal experience


arshad khan.
mumbai

[protected] arshad khan

Remote not available in the package but they have installed claiming that they will provide the remote in a day. Even after 1 month after installation, I m yet to get the remote..following are the mails & I have called then every 3 days & still following...I don't know when it is going to be addressed

Mails
====

I have bought a Voltas Vertis Plus G AC 1.5T and it was installed at my house on 15th of February 2011. On the day it was found that the remote was not available in the package. The service guy told that we will get the remote on the next day. But still I didn't receive the remote. I have called the customer care too, I am yet to receive the remote. Because of this we were unable to use the AC for past 2 Weeks. I didn't expect this type of after sales support from your organization. Please take the step to provide the remote as soon as possible

I am yet to get any response for the below complaint that I have raised via your website long time back. We were also calling the customer care in the interval of every 3 days from the day of installation (15th Feb) just for a delivery of remote set. Always the answer is " the remote will be delivered within next 3 days". But all the times it is defaulted and I haven't get a single call till now from the customer care on the delay/not delivering the remote set.

Today also we have called the customer care (Ref no: 11MR1101388 ) and it seems like we are not going to get the remote by EOD. Its almost one month we were unable to use the AC inspite of paying the full amount in advance. Is this the way you deal with the after sale customer support?

Very Very Bad Experience. Even We purchased our Voltas Vertis Classic 1ton split ac in April 2010. We faced problem with the unit in March2011 of not cooling at all and after we switch on the unit the AC was getting switch off after 10minutes. we called voltas service unit and their serviceman said that its a problem of gas leakage from the outer unit but didnt complain anything about the AC (wall unit) and the ac needs to be taken for repair purpose to the workshop. Another day two people came to uninstall the ac from M/s. Kwic AC Works and they said there is problem with the inner unit too. Hence they need to take both the inner and outer unit for repair work to their workshop and will return the unit in two days time. But after great follow up they returned our AC on Saturday i.e. 8 days after taking the AC to workshop. To our surprise, our brand new scratchless outer unit was with loads of scratches and paint has also fallen on the same. It looks like they have returned any old piece of outer unit in exchange of our brand new one. Like reverse exchange offer Naya do aur Juna lo. In addition to this they have not even fitted the outer unit properly as they have installed the same on just One Screw on one side only. From my experience i will never recommend voltas to anybody in my life.

Dear Sir,

I have lodge a complaint for My Sllit AC which was puechase by me on 23.03.2011 on your customer care no[protected]. But till date no action taken by voltas co.

Sanja Mishra
8/33 Ispat Nagar RISALI Bhilai
Durg. 490006

Mo.no.- [protected]
[protected]

My Voltas Split AC is only 7 months old. The first 2 months it worked fine, but we were never happy with the cooling. we have a 2 ton AC and the cooling is not quite enough. the company service center send their person and, it was a gas leak problem. In 4 days the AC was sent back to us, but we are not satisfied wit the cooling.. and secondly, the persons could not install the AC and the unit in thesame place.. It is a mess..
BIG MISTAKE TO GET AN SPLIT AC.

my first complaint was on 3-6-2010 after the repeated complaint still my AC have not being repaired which were in garenty peroid than what about the non garanty from pradeep bellary [m] [protected]

I stay in Dombivli, bought a Voltas split AC on 27th Apr. 2010. I faced problem on 15th Apr 2011.
I launched a complaint (Complaint No : 11AT1500448) which was redirected to my nearest service center i.e. in Kalyan service center for fixing up the issue.
But no one is giving proper answers on phone. All are very rude in answering.
This type of support was not at all expected from company like TATA.

me too facing a similar problem in Goa, and the worse part is that inpsite of we writting so many mails to the headoffice/ regional office, no one is even bothered to response.

There is no word like customer satisfaction in their dictionary

Pathethic service

Nobody come to ma place to get it serviced ..

Please araange your executive to get it serviced, , A.C. is stop cooling..

i have purchased one window a/c 1.5 ton on 15/3/2010 from great eastren kolkata byt it not working properly making noise in machine. so give me the no of cont person or authorised service no

I bought a voltas 1ton split ac on 19.04.2011 from sathya agencies, tirunelveli.From the beginning onwards we are having problem in our AC.I was informerd many times to the respective shop and service center but we have not yet got solution for this problem.I and my family were suferring physically and mentally.I request you to take immediate action regarding this problem.our last complaint no.11MY1600260.
by
Mohamed Adam,
316, thirumal nagar, ngo colony, Thirunelveli.

Sir/madam,
My mother Smt Nila de, residing at 10/28 Bijoygargh, Kolkata -32, had bought an air conditioner split machine of 1.5 Ton vide model no-1.5 TR VERTIS ELITE, Invoice no-FESC/11-12/1808 dated 18th June 2011 from your dealer FUNDAMENTAL ELECTRONICS PVT LTD.at South city Mall, Kolkata by credit card.The said product had been delivered on 20 th June 2011 with sealed packed vide delivery challan no 673 and bill no- 1808.The day after tomorrow your installation agency ROHIT REFRIGERATION COMPANY BHARAT REFRIGERATION COMPANY SERVICE CENTRE 16 CREEK ROW KOLKATA-14 Vide card no -626, sent one engineer came to install the machine .They had opened the sealed packet of the machine and installed, That at the time of installing of the machine the front air flap was broken.My mother repeatedly said the engineer not to install or inform the company regarding the incident.The said engineer informed the company but he installed the machine, but after installing the said machine was not get cooling.That on next day another engineer came to supervise the machine and he directed that due to leakage of gas the machine is not getting cold.He presumed that the fitter at the time of installing the machine might have done some thing wrong that is why this machine is not getting cold.After that long time has been passed but there is no improvement.No one come from your company to solve the problem .That after purchase of your product we are suffering a lot.You are not taking the responsibility to provide the service after purchase.That it reveals from your activity that WE SHOULD WITHDRAW THE FAITH AND TRUST FROM TATA COMPANY.IT IS NOT EXPECTED FROM TATA COMLANY .
That in this situation if your good office take necessary action then we will be obliged.Otherwise we will be compelled to go before the CONSUMER FORUM.
Thanking you .
With Regards
SOMA DE ADVOCATE.

VOLTAS SPLIT AC — Improper fitting of inner unit

I hAVE LOTS OF PROBLEMS OF AC BECAUSE VOLTAS DO NOT GIVE SERVIcE IF I AM NOT GETTING CHANGE MY AC THEN I WILL GO COMSUMER PROTEVTION CELL WITHIN NEXT WEEK

Abpve complain must be attamd

Voltas - Premium Split A/C — Replacement of the A/C

Hi

I bought the Voltas Premium Split A/C on 28/07/2011, its just been 13 days and cooling is not proper. I called the Voltas customer care to send an engineer to diagnose the problem , he said Gas is leaking out due to which cooling is not there. He said he will fill the gas but we dont the gas to be put as this will persist again .. its just been 13 days so we wanta new A/C. I was in an impression that Voltas is good company and is poineered in the manufacturing of A/CC but this is really disppointing as the product we bought is not at all good . Its very unstatisfying that even after spending so much amount by the consumer the product offered by the company is giving so many problems.

I would request you to please look into the same and please help us in getting a new Split A/C.

Addreess : 266 IIIrd Floor Sant Nagar New Delhi-65

Regards
Gurminder Kaur

we have purchased 3 split 2ton ac's for PAU ludhiana one year back one of them not working properly from the very first day of installation and is in the same condition after one year now the suppliar has said no guaranty after one year we are getting it repaired from the private personals on cash payment but the co. never bother tc check time and again break downs .Now the Punjab Agricultural University has decided not to purchase voltas product specially AC's
Suggesions;-well qualified trained young persons should be deputed for attending complaints.No. of complaints will be more as per sale so more no. of persons will be required for up dating the pending work which is not done so it seems people will naturally not show interest in further purchasing specially AC's

I made a request with Voltas AC Customer care on 31th May 2012 for dismantaling and installation of my Voltas Spilit AC to near by location and the complaint number was 12my3103470.

Till this date there was no response from Voltas service people to attend the service request they calls to verfiy if I am willing pay Rs.3000 for installation where as custoner care informed me that Rs.1500 towards charges for dismandlling and installation.

It seems there was no coordination between Voltas service centre and the local service representative.

I never expect this sort of service from TATA Voltas.

It is proved that TATA Group not meeting the customer expectation and they simply project their brand image and not to follow business ethics.

Do not get carried away their brand image. It was worst experience for me and do not go for VOLTAS.

P Baskaran

I had register complain on 15 December your franchise cool track co, panjim goa, owner Amin ([protected])had install 74 ac all are having gas leaking problem and some of outdoor unit are not proper he had removed compressor on December 20th now till date its he have not retained
i had called customer care on this number [protected] around 20 times and i had called Amin also my ac is not fixed still

goa call center person sagar
i advice to all my friend to please don't take Voltas
tata company ac
if you don't provide service please closed your ac company
don't spoiled tata company name



sandeep padwalkar
hotel golden palms
calangute bardez goa
[protected]/18
[protected]@gmail.com
[protected]@redffmail.com

sir
Sir, I registered a complaint on 4th June 2014. The compliant number is [protected] . I have been calling customer care number, replied that our technician would solve your problem by ought that day, but so far no technician not attended.
POOR SERVICE DONT BUY VOLTAS AC. THIS IS MY HUMBLE SUGGESTION.

Voltas customer service is the worst...compared to standard ACs...it sucks...really... don't purchase voltas AC...
They will drive your life away...and they won't bother once you purchase their products...

Can you specify one company in India that gives you 100 % after sales customer satisfaction? Once a product is sold to you and if you are unlucky, my advice, you dump it and get a new one.

Dear Sir,
i purchase Voltas Spilit unit model vertis elits 1.5 ton. Sr. no.4511022A08c007882.
on 20/05/2008. after installtion we found they fix show room unit so agent Dasmesh Airconditioning Eng. changed anther new on 22/5/2008 working ok. 29/8/2008 Ac not cooling we called your service center. they came and found gas leak. this is for your information. Installtion o[censored]nit is very bad condition and due to this gas leaking it will efect on compressure soon. 21/5/2009 Ac not working i made request customer service technician came on 22/05/2009. found gas leak again so they want charge the gas and charges will be 1800 rs. so what i wil do for my Split unit
waitng for your reply.

india's no.1 bad company

Tata Voltas — Free service not being done

Hi,
I bought two voltas air conditioners for with which I was provided 2 free service for each. I had requested their customer care to do the same but in the last 17 days they haven't responded positively. My ticket number issued by voltas is 10MR2403472 and 10MR2403483.

i want to complain about the loose and fragile plastics locks of the grill.

THANK YOU.

Complaint numbeer is 10JU2400502.Complaint date 24-jun-10.No action till date.All relatives gives me suggestion to purchase TATA VOLTAS A.C. but i think this is wrong suggestion beacuse of poor A.C. and Poor company and Poor product.

I think i will be compaint in consumer court.Saali chor company hai.

Delar bhi saale chor hai.company ke saath saath.

L.G. company waale sahi kahte the.Lakin unki nhi sunke galti kari.

Company ko apne higher authority ke number internet per dene chaiye. Saale ko gaali to de sake.

TATA voltas service is worst. The franchiese people are crazy. I have also faced similar issue where a gas was leaked from new AC after that i am generating new complain nos every month. from voltas but no response till date. Chor kahi ke

meri sabse request hai ki aap kabhi bhi voltas ka AC mat lema

I have recently purchased Voltas 1.5 ton Vertis split ac. Even my AC is showing the same problems: no cooling, water leaking etc. I complained dealer 4 or 5 times, even he sent the service guys but they failed to rectify the problem. Now they are not taking it seriously. Not replying at all and problem is as such.
You tell me what should I do. Should I go to consumer court againast the dealer and the company or there is some other way of getting the problem done.

yes you should serve legal notice to your dealer...and if necessary you must go to consumer court...