[Resolved]  Voltas Split AC — Remote Problem

Address:

Chennai, Tamil Nadu

I am from Chennai. My Voltas Split AC remote and sensor had been taken to Voltas service center in Chennai Chetpet on 20th April 2010 by Voltas so called Engineer informing that it will be returned back within 3 days. Till today (17th June 2010) I have not got it back. I must have made a minimum of 150 calls to the service center for getting it back. When ever I call someone will pick and provide different answers like it will be sent soon, engineer is on the way with remote etc etc. The engineer has not reached yet. I think he is coming by walk from Antartica to give the remote to me. The so called Manager in that office one Mr. Prashant will never picks up phone. Once when I checked the route to visit the Voltas Service center, the person who attended the phone did not provide stating that even if you come you will not get it then why should you come?? This is the worst service experiance in my life. So pathetic, Lethargic and irresponsible. My baby girl who is 3 months old has got fever since we could not adjust the AC temperature or set timer. This sort of service level will spoil the reputation of the Voltas. I will never ever suggest anyone to buy this product due to this. Voltas should keep up their service level upto the customers expectation and suggest not to outsource it to any 3rd parties who doesnt have capability. I was wondering how long it will take to get my AC repaired if I face a problem in compressor or so (An year???). I do not know whom to contact and what to do to escalate this to some senior officials in Voltas. The Chennai Voltas Service Center(Chetpet) number is[protected]. Service report No. is 91908 and call number is 18748. The Call number from Voltas call center is 10AP1605806. If anyone knows how to escalate please help.