[Resolved] Voltas Split AC — NOT FUNCTIONING

Lokanath.d

from Mumbai, Maharashtra

Address:

Dakshina Kannada, Karnataka

I have purchased one VOLTAS split ac from PAI SALES BEJAI, MANGALORE on 1st march'11 and the same has been installed by a voltas authorized service by next day, surprisingly said AC is stopped working within two months, Immediately I contacted the dealer, they sent the service center and repaired by simply telling gas leakage and it happens some times. Afterwards said ac was not used for a long time due to climatic condition till march 3rd '12, surprisingly found that said ac is having same problem, immediately I called dealer,same has been repeated,service man came and told it is a ac fault,so better to inform voltas, next voltas people came and said it is a service center fault, they have to repair, finally the status is same till today. my registration with voltas, i.e., customer id C2204935, call no.12MR1504702, I want immediate repair from service center or VOLTAS.
Lokanath.D [protected],[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

adity47

from Delhi, Delhi

I purchased voltas vertis classic 2.0 ton on 24th/3/2012 from kalpana electronics Delhi, Laxmi Nagar

After launching several complaints service engineer figured out some manufacturing defect in the outdoor unit .Logically the outdoor unit should be changed as its a manufacturing defect and we have not used AC at all till date . The service engineer and dealer want us to send the unit to their service center and repair the same . but my question is why would i want to but a defective piece when i paid for new one .?

Please take necessary action and i request to please replace my unit ASAP . This is my first and worst experience with VOLTAS . I thought it to be a perfect product being a product of TATA however this is a nightmare to me .

I hope to get a reply soon

Regards.
Aditya khanna
[protected]