[Resolved]  Voltas - Split Air Conditioner - Vertis — compressor issue -- gas leak

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Mumbai City, Maharashtra

I purchased an Voltas Split air conditioner(Vertis) from a local authorised dealer in April 2008. The very same day of installation the A/C would stop automatically after 15 minutes without any cooling effect. I observed that the technicains who installed the A/c were in a hurry to finish the job and didn't even wait for long to check if it worked fine. After registering a complaint, the next day another technicain came and checked the outer unit.. we found a wire that was not connected to one of the points... after that was fixed.. it continued working for few days and stoped once again... this time without any cooling effect the ac would remain on.. once again a new complaint was registered... technicains came... took away the outer unit and replaced the compressor with a refurbished one after a week.. it continued to work for one year.. and once again the AC stopped functioning... all this time I was not charged anything for the service as the ac was under warranty. Now Inorder to get this fixed I've sent a few mails to the senior officials of VOLTAS and they say that due to the location I live in .. such cases are common and I would have to shell out Rs2500/- to get the gas refilled,, earlier the amount suggested was Rs 3000/-... after having spent Rs.24000/- to buy a VOLTAS ac which I thought was worth has turned out to be a disaster... More over the company is refusing to get it replaced,,, I'm not keen it getting it repaired and facing the same issue every six months .. My friends who live in the same area and purchased other brands have no such complaints and has never got their ac serviced in less than 2 years.. I am asking for a refund... 100% refund..no replacement as i have no faith I this brand anymore