[Resolved]  Voltas / Vertis Plus 1.5 Ton Window AC — Defective machine sold to me by the dealer

I bought a 1.5 ton window AC Volats Vertis plus from M/s Rahul Refrigerations, South patel Nagar, New Delhi on 05.07.09. I was assured by the dealer for fresh piece on my specific query. However, during the installation i pointed out to the technician that the machine's window grill is not setting rightly. However, he inssited that it would be set right. However, nothing happened and i asked dealer to give me the fresh piece on 09.07.09, but he asked me to contact voltas customer care. I lodged a complant with voltas no.09jl180652. The service engineer visited my house and told me that the machine is newer one and only the grill is broken which the company will replace free of cost. However, more than 15 days have passed and i have called voltas customer care no.of times but no action has been taken by the company.