[Resolved]  Voltas / Vertis Plus Window A.c. — No Service for New Voltas 1.5 ton Vertis Plus Window AC

I bought an A.C. of voltas from Kohli Sales, Jalandhar on 24th April' 2009, and on the purchase he gave us a written record on the bill promising free installation of A.C. and Free Demonstration but till today he didn't send anyone and after the purchase, he stopped attending our call on phone.

We have called many of voltas officials, but the only thing they did was giving us phone no.'s of other authorities with lethargic replies. and not helping us directly.


List of officials we called:

1. Mr. Ajay :[protected]
He gave us a phone no. of Ms. Navjot in Jalandhar office.


2. Ms. Navjot :[protected]
She said it will cost us extra charges for fiitting and demonstration.
She gave us a no. of Mr. Rajesh Sharma in chandigarh office.


3. Mr. Rajesh Sharma :[protected]
He contacted someone in Ludhiana's Sales Office and told us that they will take
immidiate action, but no reply after that.



After contacting these people, we again called Kohli Sales and this time Mr. Balvinder picked the phone and said that he has no idea that they have given this written note about free installation and demonstrBation.



I am really confused that after buying a product from a good trusted company why am I getting such worst response.

Is there any way I could teach that dealer some manners on how to give a proper service to customer.


Thank You.


Yours sincerely,
Ramesh Malhotra