[Resolved]  Voltas Vertis Premium 1.5 Tons Split AC — Poor installation rectified at my cost

Address:

Tamil Nadu

Nobody from Voltas contacted me!!To their marketing people in the "office" your dealers and subdealers like Igloo and National Refrigeration Engineers only are important! This is bad.

The first installation done by M/S Igloo, chosen by Voltas was defective and unsightly. It is their responsibility to correct it; it so happened that Voltas took up the work after the gas had leaked out. For this, why did Voltas/M/S National Refrigeration Engineers charged me Rs.1,000 and in spite of my appeal. I am not convinced of the statement by M/S NRE that this is a "reinstallation"; This is incorrect and unethical.

Why should not Voltas return either in cash or inkind the Rs.1,000 collected by their subdealers?