[Resolved]  Voltas Vertis Premium AC 1.5tons — AC TRIPS

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Maharashtra

Sir,
I have purchased two no. Voltas Vertis Premium Split Type ACs, 1no. 1.5 tons & 1 no. 1.00 ton from M/S Vedoms, Dharampeth, Nagpur on 18.06.2009.
On 1.06.2010, the MCB to which the 1.5 tons AC is connected, started getting tripped within 10 ~ 15 minutes of switching ‘on’ the AC. It was functioning satisfactorily over the past one year. The Sr No of the I/D is 4551075P09E005531 & that of O/D is 4511071P09D005780.
I lodged a complaint with M/S Vedoms on 2.06.10. The voltas service man Mr. Gowardhan visited on 4.06.10 (w/o carrying a report book). He measured the current consumption which was 8.5A for first 5 minutes, started rising thereafter for next 5 ~ 7 minutes up to 12.5A causing the MCB to trip. Mr. Gowardhan inspected the MCB & found it to be of 10A rating. He advised me to replace the MCB with the one with 16A or 20A rating, upon which I told him that the normal current consumption is 8.5A & the MCB (Seimens make) has functioned with no problems and that he should investigate the root cause of rising of current after 5 minutes and also that replacing the MCB with higher rating will create the scope for current to rise beyond 12.5A resulting into damage of some part. However, as insisted by him, I replaced the 10A MCB with a 20A MCB on 6.06.10.. The AC functioned for 15 minutes & thereafter the cooling stopped. The BLOWER, TURBO & FAN were operating.
I, again lodged a complaint on 7.06.10 (Complaint no. 10JU0700157 Dt 7.06.10). Mr. Pankaj Jadhav & Mr. Nilesh visited on 8.06.10. They inspected the I/D & O/D & concluded that the cooling is not taking place because the FAN UNIT of the O/D has failed . Accordingly they prepared a report & told me that it will take at least 4 ~ 5 days for the parts to arrive & repairs to take place.
I feel that when the nature of complaint is reported, the service men should come prepared along with the spares & close the call in first visit. Whereas the Voltas service men come without any equipment, just inspect & prepare reports, send them to the company, wait for 3~4 days for the company response & visit again with the parts. It’s very inconvenient for us to postpone our work & wait for the servicemen on 3~4 occasions. The local service stations should have sufficient stock of spares so that the job can be finished in one visit.
I should also get an extension in the warranty period for a no. of days from dt. of lodging the complaint by me & dt of closing the complaint by Voltas.
With Regds,
D.R.Deshpande