[Resolved] Voltas Vertis Window AC — Remote not working

Keny

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I purchased a 1.5 ton Window AC Voltas Vertis Elite on 31st Oct. 2009. At the time of installation the window grill was found broken in the box packing. The same was replaced on 12th Dec. 2009 a good one and half months after installation. I complained that remote was not working on 3rd May 2010 but even after 10 days the company is yet to attend to the complaint. The after sales service is very poor.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

DR K N Jehangir

from Delhi, Delhi

Window AC Vertis Plus — Remote not working in relation to Main AC

Sir,

I purchased a Window AC Vertis Plus Model from Hazrats Vision, Vikas Marg, Delhi on 28th May 2008 on hire purchase basis.

As per your system you had to give two free services. but after lot of pursuation one service was given on 11-4-08. But due to nonavailibily of second service the remote or panel might have gone out of order.

Somebody service centre called Unique refrigertors came and removed the panel and came back with charging of 1100/- rupees saying the panel can not be repaired.

Sir I have heard the reputation of the oltas company that is why I purchsed. I also purchased eight nos 8 TR s for our office in Delhi.

I would therfore like to complain that since you did not give second service in time and a prt of the AC is out of order you should replace it make my AC operable.

Kindly reply,

K N Jehangir
Dircetor
ICSSR
New DElhi

Keny

from Mumbai, Maharashtra

Very poor after sales service