[Resolved] Voltas Water Dispenser — Poor After Sales Service | |
Our water dispenser has been off since 05.06.09. (Our Complaint Nos9JU050484/C0972213 dt 05.06.09 & 09JL010474/C0972213 dt01.07.09 followed by innumerable phone calls to the Service Centres of the company). The initial complaint was for one of the taps not working. A large number of mechanics have visited, but each visit by the mechanics has only further spoilt the machine. Today, on 02.08.09, the machine is not cooling, the water is leaking profusely and the jar housing is broken. We have already been charged for change of relay and are being asked for payment for refilling of gas. The machine has been rendered useless, damaged by the mechanics. A large number of mails have been writted to Voltas Customer Care but to no avail. We are feeling very helpless and want to file a case with the Consumer Court. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
i have purchased vilts water dispenser on the name of Energie Fitness alarg number of complant to voltas but no acction this resently my complant no and date is 10mr3002174 date 29/3/2010 and 10mr3002197 date 29/3/2010
Reply
I bought a VOLTAS water Dispenser on 16th June, 2009 from SAMEER ELECTRONICS, Yusuf Sarai, New Delhi which is still in GUARRANTEE period.Since I bought this Cold tap started leaking.Recently it got worse and leakadge started from inside the machine.
I lodged a complaint (no. 10AP0900234 at 0945 hrs.) on 08.04.10 and I was told by the customer complaint centre[protected] that within 24 hrs. my complaint will be attended.In the mean while I called 8 times in these four days and I was given any day on which my complaint would attended.On 12th I called again and I was told that mechanic will definitely come today by 1800hrs.Since no one came till 1630hrs.I called again, I was told that Mechanic will come tomorror.I took leave for a day to ensure I am at home to receive your mechanic.But I found to my dismay that acompany like VOLTAS gives this kind of shody after sales services.You are taking customer for aride.
I don't know what to do and filling helpless and wondering how a company like VOLTAS can survive with this kind of after sales services in this competetive world where customer complaint handling is the key its business success..With this I leave behind my cell no.[protected] (Delhi) for you if you want to contact me and do the needful,
Regards
I lodged a complaint (no. 10AP0900234 at 0945 hrs.) on 08.04.10 and I was told by the customer complaint centre[protected] that within 24 hrs. my complaint will be attended.In the mean while I called 8 times in these four days and I was given any day on which my complaint would attended.On 12th I called again and I was told that mechanic will definitely come today by 1800hrs.Since no one came till 1630hrs.I called again, I was told that Mechanic will come tomorror.I took leave for a day to ensure I am at home to receive your mechanic.But I found to my dismay that acompany like VOLTAS gives this kind of shody after sales services.You are taking customer for aride.
I don't know what to do and filling helpless and wondering how a company like VOLTAS can survive with this kind of after sales services in this competetive world where customer complaint handling is the key its business success..With this I leave behind my cell no.[protected] (Delhi) for you if you want to contact me and do the needful,
Regards
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