[Resolved]  Voltas Water Dispenser — Quality of Taps provided for the dispenser

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Chennai, Tamil Nadu

I own a Voltas Mini Magic Water Dispenser for the last few years. The tap provided in the water dispenser is of very poor quality that I have changed the tap more than 3 times so far. The current issue is also on the tap wherein I had complained for changing the tap of the hot water in the dispensing unit.The service complaint no provided was 10 OC 2601294 dated Oct 26, 2010. The technician visited in 2 days and brought a different kind of a tap and said that the same model is not available in stock. I refused to allow the tap to be replaced since the model of the tap will be different for hot water and cold water. Since then I have been following up with the customer care number over the last 10 days and I am yet to get the tap replaced. Voltas decided to change to a different model of the tap which means that the customer will have to pay for changing both the taps although only one is broken. The service levels at the customer care number where I have been calling up over the last 10 days has gone down very badly. No proper response is provided as to when the stock of the old tap model will be available. Everytime I call I am suppose to repeat the entire story and then it gets escalated to some one senior as told to me. But no action takes place.
Murali
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