[Resolved] Voltas Window A / C — replacement of motor | |
Dear Sir, I had made a complaint to your call centre on 28th June 2009(No. 09JU280072) non funtioning of window A/C and the comlaint was attended on 30th June 2009(i.e delay of two days). The engineer of your authorised service centre M/s Timex told that motor is faulty to be repaired/replaced. I asked him to replaced the motor that day and paid advance Rs.500/- for this. The concern man of your authorised service centre Sri Shekhar committed to replace the motor next day i.e. on 01.07.09. But till to day neither any body came to replace the same nor lifting the phone no.[protected], [protected](i.e. total delay to repair the A/C is six days ) of your service centre. So I am fed up and want advance money back. I will repair my A/C from olther agencies.I need your help in this regard and solve my problems by investigating the case on priority. This reflects your ineficiency in after sales service towards customer, in this connection i want to speak your concern Voltas Window A/C (after sales service heads) will you pl. provide me contact no. and name in return mail Thanking you Dhruba Ray Mob No. [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Sir,
I purchased two 1.5 T Split type Voltas A/c on 30.5.2009. One of the unit is giving me problem from day one. Your repair representative here(Both present and one you had last year) have not been ableto rectify the defect. Problems are:-
1. A/C trips on its own and does not work for hours together and
it may work on its own after that. Meanwhile the fa on outer unit keeps running.
2. Outer unit is noisy.
3. I believe that I have been given outer unit of this A/C which was either
old or was replaced unit after the defects were noticed.
The other A/C is working well.
I have time and again reported toMr Balik Ram at your Chandigarh office.Further I have also reported
to TA-VOL who assured me that your representative will see me 'shortly'.Nothing
I purchased two 1.5 T Split type Voltas A/c on 30.5.2009. One of the unit is giving me problem from day one. Your repair representative here(Both present and one you had last year) have not been ableto rectify the defect. Problems are:-
1. A/C trips on its own and does not work for hours together and
it may work on its own after that. Meanwhile the fa on outer unit keeps running.
2. Outer unit is noisy.
3. I believe that I have been given outer unit of this A/C which was either
old or was replaced unit after the defects were noticed.
The other A/C is working well.
I have time and again reported toMr Balik Ram at your Chandigarh office.Further I have also reported
to TA-VOL who assured me that your representative will see me 'shortly'.Nothing
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2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
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Voltas Window A/C — Poor Customer Support
We have registered our complaint 6 days before, but they are taking their own sweet time to come and attend the complaint. Even you call them daily they say in the evening person will come. They even don’t have any fear of screaming or shouting. You ask them to connect to Team Leader they say they can't. I don’t understand why they say “The person will come in 48 hrs" instead they should say he will come in 1 yr or so.I will never suggest any one to buy Voltas. I think Tata is busy making Nano and they are not giving much importance to customer care. I must say pathetic customer care.