[Resolved]  Voltas Window AC 0.8 Ton — Cal No 09AU270249 / Cust ID CO740263

Hi,

With regret I would like to bring this to your attention that your appointed service center seems to be disinterested in attending to my needs.

I want to first know the charges for AMC for my 0Voltas 8 ton window a/c and if I find it ok, then enter into the contract. The service center, I forgot the name but starting with 'A', appointed to attend to my needs, simply walks up to my door step for one time servicing. On informing him that I want to inquire about the AMC first, he assured a call back which has never happended till date.

I had specifically informed the call center agent about my needs when I called them first. I am not sure of the nature of call was raised accordingly but WHY didn't the service center call me back???

Are they not interested to take up my job? If this is the kind of attitude they show BEFORE signing up for AMC, I wonder what will happen AFTER I have paid them for the entire year.

I trust TATA and hence purchased this product and want their after sales service. Please inform me if you guys are not interested in after sales (PAID) service so that I can take other decision.

If you genuinely care for your customers, I expect a call form one of the Senior person to talk to me and get a resolution as per my needs.

Regards,
Jay Sheth
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