[Resolved]  Voltas Window AC 1.5t — REPLACEMENT OF AC (DEFECTIVE PIECE)

Address:

East Delhi, Delhi

I PURCHASED A VOLTAS WINDOW AC 1.5T VERTIS PLATINA FROM KALPANA DIGITAL WORLD, 1/10,12 LALITA PARK, MAIN VIKAS MARG, LAXMI NAGAR, DELHI-92 ON 18.04.2010, INVOICE NO. K-00761/10-11. NEXT DAY HIS MAN HAS CAME AND INSTALLED AC. AFTER CALL 3RD DAY FROM VOLTAS COMPANY A MAN HAS CAME FOR DEMO. AFTER DEMO THE AC WAS WORKING. AFTER 4-5 DAYS THE COOLING EFFECT WAS NOT GOOD AND I ASKED ON PHONE THEY SAID AAP KIS POINT PAR CHALA REHAY HAI. I SAID 25 OR 24 THEY SAID AGAR KAM COOL KAR RAHA HAI TO AAP 20 OR 18 PER CHALAYE. SO I SAID O.K. AFTER 10 DAYS LAPSE AGAINS CREATING A PROBLEM. I MAKE A CALL FOR COMPLAINT ON 16.5.2010 THEY GIVE ME COMPLAINT NO. 20N. NEXT DAY THE ENGINEER HAS CAME AND SAID THERE IS NO COOLING GAS AND THERE IS LEAKAGE AND TOLD ME MAI ISHKO WORKSHOP LE JA KAR REPAIR AND GAS FILLING KAROONGA. I SAID NO YOU CHANGE THE AC I WILL NOT TAKE. HE SAID YOU TOLD DEALER FOR REPLACEMENT. I TOLD DEALER FOR REPLACEMENT HE REFUSE IT AND I SAID PLEASE CONNECT TO HIGHER AUTHORITY THEY HAVE NOT MANNERS HOU TO TALK TO CUSTOMER THEY ARE RUDELY TALKING. MR RAJ IS THERE HE SAID IT WILL REPAIRED AND I GIVE YOU 3 MONTHS GUARANTEE . I SAID AFTER 3 MONTHS IT WILL AGAIN GIVING PROBLEM THEN. CAN YOU GIVE ME IN WRITING I WILL REPLACE IF IT AGAINS GIVING PROBLEM. HE REFUSE IT SO I SAID NO YOU REPLACE THE PRODUCT IT WAS DEFECTIVE PIECE. I WILL NOT ACCEPT YOU SUGGESTIONS. THEY HAS NOT GIVING ME PROPER RESPONSE. I COMPLAINT TO CUSTOMER CARE THEY GIVE ME COMPAINT NUMBER 10MY1904214 DATED 18.5.2010. DAILY I AM ASKING ALWAYS THEY TOLD ME ENGINEER WILL GO AND CHECK THE AC BUT NO BODY HAS CAME TILL DATE. I ASK TO CONNECT ME HIGHER AUTHORITY THEY REFUSE TO CONNECT AND THEY ARE NOT GIVING THE NUMBERS OF THEIR HEADS. I WILL GIVE YOU THE DETAILS OF PERSONS WHO ATTENDING THE CALLS. MR. KISHORE, MR. AVINASH, MS. SANYOGITA, MR. RAMESH, MR. SAI AND MR. UTTAM KUMAR, MR. SAGAR SHAH ETC. THEY ARE RUDELY TALKING AND MR. RAJ IS IMPLOITELY TALKING AND HE SAID AAP KO KARNA HAI KARO. HIS MOBILE NUMBER IS [protected]. PLEASE SUGGEST WHAT CAN I DO NOW.

I AM WORKING IN GAIL (INDIA) LIMITED
MY ADDRESS IS G.P. GUPTA, C-65 BRIJ VIHAR, GHAZIABAD-201011 AND MOBILE NO. [protected]