[Resolved]  Voltas Window AC Vertis Plus 1.5 Ton — confirmation of genuineness of the product ,

I have bought a Voltas vertis plus 1.5 ton window AC from SK enterprises, Patna, Bihar on 21 Jun 09. the package was delivered by the dealer at home. when opened it was found that the AC has no company logo or name of Voltas written at the rear side of AC on a metallic sheet which used to be the trade mark of the TATA product. There was no user manual in side and the remote also was not having any company logo of the voltas company no name at all and no batttery to test its serviceability. However there is name of the model and company logo on the front side plastic body covey' grill.

The matter was reported on telephone to the dealer and also questioned the genuineness of the product from the dealer and the customer care center of the company. the customer care replied that the product should have the company logo on the remote. the matter was also reported to sales manager and manager operations of voltas at patna on telephone. Since i was on military duty i could not personally go to the dealer on the same day and went to register the complaint in writing to the dealer only on 25 june 09 and deposited the remote as it was assured by the area sales manager that it will be replaced. The serial number of the product is 4010903A09E013065.
request confirm the genuineness of the product.