[Resolved] Voltas Window AC — Voltas AC : No after sales service. | |||
I have purchased two Voltas ac from dealers of voltas on 28 Mar 2010. The workers of the dealers installed the ac s on 28 th Mar and 31 mar . However till today no rep from the company (Voltas) came to demonstrated the product. The Ac s are making erratic noises and lot of vibrations. The compressor appears working errtically and noisy, disturbing my sleep. A better service is expected from a Tata company like Voltas. Today one mechanic from compny attended to complaints but could not rectify it. He refused my demand to record that the complaints are not yet rectfied to be entered in his form. New complaint registered to day with the company. No. 10AP0803560. Is it not the responsibility of the dealer to intimate the compny of a sale so that the installaton and demo be done by the company? And is it not the responsibility of the company to ensure that their dealers intimate the sales to them for aftersales services? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Voltas window A.C. — NO AFTER SALES SERVICE
On 19.7.2009, we have purchased one Voltas window a.c. (1 ton) from Kohli Bros., 13A Prehlad Market, D.B. Gupta Road, Karol Bagh, New Delhi-110005. The unit was installed on the same day and to our great shock, when we switched it on, the a.c. was making very disturbing noise as if something is broken inside. We called Mr. Kohli and informed about the same to which he advised us to contact Voltas call centre directly. The callous and indifferent attitude of Mr. Kohli was more shocking to us. Anyways, the very next day i.e. on 20th July, 2009 we called Voltas call centre and lodged the complaint. The problem is still the same despite the fact that technicians have visited our home twice. Please let us know where to call and who is the right person to call so that our problem of huge noise gets rectified.Thanks
(Harsh Sukhwani)
Tel: [protected]
I agree with the customer.
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Voltas AC — No after sales service
This is to inform that I bought a Voltas 1.5 ton window AC in October'2008 in Meerut, Uttar Pradesh.The AC which was brought to function from April 2009 stopped working after only one month or so.Thereafter, I called up the local dealer as well as Voltas Customer Care but all in vain. I have tried to contact them a number of times but they have not shown any interest.To add to my worry, the local dealer says that since the A/c is placed on the fifth floor its difficult for them to provide the service.It really sounds so absurd.