[Resolved]  VRL — Unhappy with Travel

Address:

Bangalore, Karnataka

The incident took place when we were returning from Hyderabad to Bangalore on 26/05/2013 @ 10:30 PM. we were 9 guys who were supposed to travel. due to health reasons one of my friend stayed back and he couldn't travel along with us. we had reached the boarding point at around 10:15 PM as given in the ticket. we went to VRL office mentioned in the ticket and said that we would like to cancel one of our ticket as my friend is not well and is unable to board bus. The VRL staff said that it is not possible to cancel ticket at this moment and will try to arrange something for this and made us to board the bus. we then boarded the bus after reaching to the 2nd boarding point, a passenger came in and sat in my friend's seat which we were supposed to cancel. seeing that i went to the driver, there were two other VRL staff i demanded an explanation on this. Staff said as the seat is empty we have given the seat to another passenger. i then said how can you blindly give my seat to another passenger without even returning my money. i said i need my money back or have that seat cleared for me i will keep my luggage our there and will travel. the Staff then called some other Staff guy and handed over the call to me. I said the same over call, the conversation went on, and the guy on phone was speaking very rudely. he said "muchkondu nin seatalli hogi kuthko, bus nandu naan yaarig bekadru kursthini" (shut and get back to your seat, bus belongs to me and i will have anyone to sit in that place). then i asked the name of the guy who was speaking to me with the driver and the staff who were present in the bus, but they didn't tell me the name. later the staff and driver said me that they are going to shift the passenger to the next bus and leave our seat empty for us in the next boarding pont. but it didn't happen. the passenger traveled all the way to Bangalore.

I request you to take proper action on them. i have attached my ticket and bus number in this mail.

I have also sent a mail to [protected]@VRLLOGISTICS.COM, OR [protected]@VRLLOGISTICS.COM, but i received undelivery mail back.